KATHY KELLY

ATLANTA, GEORGIA *****

CELL: 770-***-****

E-MAIL: acdndg@r.postjobfree.com

OBJECTIVE: To obtain a Customer Service Representative/Executive Administrative Assistant

position with a progressive company where I may utilize my excellent communication skills and

attention to detail.

EMPLOYMENT ACCOMPLISHMENTS:

2006 to 2014 Saks Fifth Avenue, Atlanta, Georgia

Customer Service Representative in the General Office

Process morning cash entry from previous day's sales

•

Interact with clients to research discrepancies concerning their bills

•

Fielding incoming calls for the entire store

•

Opening the store: safe, controller, registers and distributing reports

•

Resolving customer's lost packages with very successful results

•

Working with over 250 associates inquiries i.e. increasing clients open to buy, calling

•

banks to eliminate a pending charge on client's account

Processing of daily bank deposits

•

Maintaining POS systems & updating store systems as needed

•

Processing of incoming customer packages

•

Adept at diffusing very difficult situations with clients and resolving concerns

•

1986 to 2006 Saks Fifth Avenue, Atlanta, Georgia

Executive Assistant to General Manager and Vice President

Coordinate and provide daily activities for General Manager & Vice President

•

Provide administrative support for Assistant General Manager of Operations and

•

Merchandising Team

Interact on behalf of General Manager and Vice President in sensitive customer and

•

employee relationships

Screen incoming calls for the Executive Management Team

•

Extensive experience scheduling meetings and travel arrangements for 5 Executives and

•

25 Department Managers

Prepare calendar of events for the entire store

•

Prepare monthly schedules for 20 Department Managers

•

Reconcile expense reports for Management team and Department Managers

•

EDUCATION: Dale Carnegie Institute, Atlanta, Georgia

Sawyer Business College, Cleveland, Ohio

EndicottCollege, Beverly, Mass.

Contact this candidate