Brieanna Williams

***** ******* *** *** ****

Houston, Texas, 77031

903-***-****

acdnc4@r.postjobfree.com

Work Experience

United States Postal Service April 2013 Current

City Carrier Assistant

• Deliver mail in a timely manner on an

assigned route

Collect outgoing mail

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• Maintain good customer service

• Work independently with little supervision

January 2013 – March 2013

Xerox

Customer Care Agent

• Call Center Environment

• Sprint.

• Duties included: Inbound and outbound calls. Multiple tasks ranging from billing inquiries,

troubleshooting and much more. Building a rapport with the customers. We take the calls, own it and

do everything to make sure that customer issues are resolved before we end that call.

Wal Mart June 2010 January 2013

Electronics Sales Associate

• Professional work demeanor, provide efficient customer service to clients and work well under pressure.

Perform regular telephone contact with customers to inform about products arriving.

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Connection Center Oversee inventory of phones daily and making sure customers contracts are filed

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by date, informing customers about T Mobile/Sprint/ and Verizon phones.

Fast working and quick learner.

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Education

Mount Pleasant High School, Mount Pleasant, Texas Graduated 2009

Graduated with high school diploma and top 20% of class. A member of class officers. Inducted into National

Technical Honor Society, requirements were to maintain a B average or above in all computer classes.

University of Houston

Started attending August 2009 majoring in Business Management

Achievements/Awards

Responsible for training new employees to ensure continued quality of customer service.

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Customer Service: Handled customers effectively by identifying needs, quickly gaining trust, approaching

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complex situations and resolving problems to maximize efficiency.

Computer literate: Well skilled with computers and Microsoft office. Able to print copy, scan and fax,

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make/take phone calls, transfer calls and enter data.

Skills

Very knowledgeable in Computers, Quick Learner and 3 plus years Office Work.

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Active Learner/Listener and Organized

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Customer Service, Time Management and Telephone Skills

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