MUZAFFAR M DAWOOD (Mike)

**** ***** ****** **

Richmond Texas 77469

Phone: 832-***-****

Fax: 713-***-****

Email: acdnc2@r.postjobfree.com

OBJECTIVE

Store manager / Customer service agent / Sale’s agent

SUMMARY OF QUALIFICATIONS

• Over 18 years of experience working in retail environment

• Highly skilled in overseeing store operations and achieving set goals

• Proficient in understanding marketplace needs and strategies needed to drive sales

• Hands on experience in ensuring proper merchandise presentation

• In depth knowledge of controlling store expenses to maximize profitability

• Effective skills in payroll planning and scheduling

LEADERSHIP SKILLS

• Demonstrated ability to motivate and lead employees

• Proven ability to hire, select and train the right candidates

• Able to meet retail sales goals

• Excellent communication skills

• Results driven approach

• Good organizational skills and the ability to multitask

PROFESSIONAL EXPERIENCE

Jun 15 TH 2012 – DEC 23rd

Store Manager Saman Corp, Houston, TX

2013

Responsibilities:

Responsible for day-to-day operations, ordering, scheduling, training, supervising employees, store

image, profits, all controllable expenses, labor, inventory, cash, and shortages. Determine stock needs,

interact positively with vendors and customers, monitor receiving goods, maintain inventory and

minimize waste and pilferage. Oversee and control all funds. Schedule, supervise, and ensure that all Gas

Station Attendants adhere to store policies and procedures

Mar 11 th 2007 – Mar 30th

Store Manager EXXONMOBIL, On The Run, Houston, TX

2012

Responsibilities:

Responsible for day-to-day operations, ordering, scheduling, training, supervising employees, store

image, profits, all controllable expenses, labor, inventory, cash, and shortages. Determine stock needs,

interact positively with vendors and customers, monitor receiving goods, maintain inventory and

minimize waste and pilferage. Oversee and control all funds. Schedule, supervise, and ensure that all Gas

Station Attendants adhere to store policies and procedures

Jan 1 ST 1999 – Sept 10th 2006

Store Manager/Owner TEXACO, Houston, TX

Responsibilities:

Responsible for day-to-day operations, ordering, scheduling, training, supervising employees, store

image, profits, all controllable expenses, labor, inventory, cash, and shortages. Determine stock needs,

interact positively with vendors and customers, monitor receiving goods, maintain inventory and

minimize waste and pilferage. Oversee and control all funds. Schedule, supervise, and ensure that all Gas

Station Attendants adhere to store policies and procedures

SPECIAL KNOWLEDGE, SKILLS AND ABILITIES

1. Excellent spelling/grammar skills. 2. Working knowledge of PC environment utilizing Windows and 25

wpm word processing. 3. Basic Excel knowledge. 4. Capable of working and navigating several

applications and Web sites related to registration simultaneously.

ACCOMPLISHMENTS

• Store management certification of achievement in 2010 from ExxonMobil Corporation

• Created a set of strategies that helped minimize store costs by 12% thereby increased profits

• Hired and trained a group of ten people in the sales team to meet the need for new staff

• Managed and controlled inventory on daily bases to reduce losses for company

EDUCATION

Elsik high school, graduated in 1993

The Houston Community College Houston, TX 1994 – 1996, I Did not finished college

Dear sir or madam:

I am submitting my resume as a job application for the position of Store Manager .My knowledge of

directing sales teams and ability to ensure store’s presentation makes me an ideal candidate for this

position. I am confident that I possess the tact and customer service awareness that will assist me in

meeting your customer care and sales targets.

My great leadership abilities combined with my experience in retail environment has taught me more than

just the basics of this job. I am proficient in providing training services to the store staff and understand

just what specific duties should be assigned to what type of individuals. Additionally, I have the capability

to perform accurate operations of the cash register. I am able to perform reconciling activities of cash and

receipts.

I am certain that you will like to meet me after reviewing my resume as I possess the relevant

qualifications would assist me in performing my work duties without any problems. If you have any

more questions. Please feel free to reach me on my cell at 832-***-****.

Thank you for your time and consideration. I look forward to meeting with you soon.

Sincerely,

(Signature)

Muzaffar M Dawood

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