Gail Hawkins Home # 404-***-****

*** **** ****** **** # 678-***-****

Decatur, GA 30030

Email: acdnaz@r.postjobfree.com

OBJECTIVE

A position in an organization where I can utilize my coverage knowledge, technical skills and excellent customer service to

improve the company's profitability.

PROFESSIONAL EXPERIENCE:

J. SMITH LANIER & CO., Duluth GA 2/2003 – 3/2009

Senior Account Manager

Sell personal lines insurance to new and current clients.

Managed all aspects and situations arising from a complex book of business without direction or supervision.

Duties include prioritizing and organizing daily tasks as well as general account management. Utilize my knowledge of selected

carriers and various products available to clients when remarketing their account.

THE CLAIM SOLUTION, INC, Atlanta, GA

Automobile/Bodily Injury Claim Representative

Assignment: ACCESS CLAIMS ADMINISTRATION, INC. 04/2002-12/2002

Assignment: SUPERIOR INSURANCE COMPANY 11/2001-

03/2002

Managed personal lines claims for the state of California and Pennsylvania in compliance with statutory requirements.

• Effectively managed claims inventory by evaluating coverage and liability exposure, resulting in establishing timely

reserves, and negotiating and settling claims.

• Negotiate with insured, claimants and Attorneys for practical settlements, resulting in savings for the company.

AON RISK SERVICES, INC., Atlanta, GA 07/1999-08/2001

Underwriter/Agent

Managed personal lines insurance matters for Delta Air Lines, Worldspan, and Delta Technology employees.

• Managed risk rating and analysis, resulting in increased revenues.

• Advised customers on coverage and rate options, resulting in quality customer service and increased customer retention.

• Successful in resolving customers concerns in both corporate and field environments.

• Received Top Producer Award.

TRAVELERS PROPERTY CASUALTY 09/1980-

04/1999

Claim Representative

Managed personal lines claims in various states jurisdiction in compliance with statutory requirements.

• Effectively managed claims inventory by evaluating coverage and liability exposure, resulting in establishing timely reserves,

and negotiating and settling claims.

• Served as Customer Service liaison, affinity-marketing accounts, which provided quality service for Delta employees.

• Negotiated with insured, claimants and attorneys for practical settlements, resulting in savings for the company.

• Identified and controlled fraudulent claims, resulting in increased revenue.

PROFESSIONAL DEVELOPMENT:

AAI Designation - 2005

GA Property & Casualty License – 1999

TECHNICAL SKILLS:

Microsoft Office, Sagitta, AMS, EZLynx

Contact this candidate