PROGRAM MANAGER, LEADER

Program/Project Implementation, Fulfillment and Execution Expertise

Operations/Technology Leader with 30 years' experience developing and

executing Business and IT strategies aligned with corporate objectives.

Successful organization builder and program manager during all cycles of

business, including high growth, downturns and acquisition integration. An

established record as a leader & business partner who collaborates with

business areas and clients to use technology to transform and simplify

business processes while delivering bottom line measurable benefit. An

enthusiastic leader with a focus on people development, a track record of

recruiting/retaining top talent and a demonstrated ability to effectively

lead and work in a matrixed, global environment.

AREAS OF EXPERTISE

Complex Program/Project Management Corporate and Investor Relationships,

M&A

Sales/Order Management & Processing Outsourcing (India, Australia, Ireland,

Canada)

Warehouse/Transportation Management ERP/MRP/Logistics/Engineering Systems

Organization Development Supply Chain Management

Budget Development; P&L Management Labor Management

System/Application Disaster Recovery/High Availability

Installation/Development

Contact Center Asset and Vendor Management/Purchasing

Implementation/Operations

Service Desk Implementation/Operations Risk/Change Management,

Training/Education

U.S. Government Contract Management PCI/SSAE/SOX Compliance

Professional Experience

Program Manager, Columbus Consulting International, Columbus, OH

2/2013 - Present

> CCI is a consultancy servicing high profile retail clients,

specializing in Allocations and JDA software. The companies I

supported were TJX and Michael Kors.

> Program consulting for global implementations (US, Europe, Canada and

Japan) of JDA Allocations and Enterprise Planning.

> Developed an Allocations program implementation plan accommodating

custom business/functional requirements, technical designs and

development for 2,200+ US, Canada and UK retail stores.

> Extended a house methodology to a hybrid implementation methodology,

to reduce cost and schedule.

> Advised clients on efficient and timely project practices;

facilitating the technical solution blueprint, conceptual architecture

and integration designs.

VP IT, Trilogy Fulfillment (3PL), LLC, Groveport, OH

2010 - 2013

> Trilogy Fulfillment was the 3PL arm of Eddie Bauer (owned by Golden

Gate Capital) servicing Eddie Bauer direct and retail stores, Express

eCommerce fulfillment. Implemented Manhattan WM system in 5 months

(Transportation, Labor, Analytics and WCS integration). As VP IT and

program manager:

V Built 6 new IT service areas: Applications, Infrastructure, IT Data

Center, Service Desk, Security and Contact Center. IT services

directly generated $1M+ annually and were part of all customer Service

Level Agreements. Successfully implemented PCI and SSAE practices.

V Per investor direction, added Eddie Bauer and Express Fashions in less

than 9 months; migrated the Express Order Management and opened a new

Contact Center (applications/services) in 3 months.

V Integrated Justice and Dress Barn brands order management systems to

the DC applications in 8 weeks.

V Negotiated and implemented key software/hardware products (SoftwareAG

WebMethods, AT&T, Microsoft, CommercialWare Direct, Aspect, Accertify,

Ceridian, Vertex, VMware, iSeries, EMC, Cisco, Checkpoint,

SolarWinds, Nexus, Litle/ADS/SVS payment processors

V Had zero down time during peak seasons (Thanksgiving through

Christmas).

Director of IT, Orchard Brands, Beverly, MA

2007 - 2010

> Orchard Brands is a multi-channel marketer of apparel and home goods.

Orchard Brands include: Appleseeds, Norm Thompson, Solutions, Sahalie,

Blair, Haband, Drapers & Damon, Old Pueblo Traders, Bedford Fair,

Wintersilks, Linensource, Gold Violin and Tog Shop.

> Built a domestic team across acquired brands/locations, consolidating

applications and executing aggressive delivery date programs.

Accomplishments:

V Implemented a Program Management Office and set ground rules for a

new, extended organization.

V Implemented an execution/migration strategy for consolidating acquired

companies IT tech/apps.

V Consolidated 14 acquisitions over 18 months, into a common IT

platform, 4 contact and 2 distribution centers.

V Developed a test practice to insure consistency, repeatable tests and

quality results.

V Supported Blair Corporation as an independent consultant 2006-2007

(Orchard Brands acquired Blair).

Sr. Project Manager, L.L. Bean, Freeport, ME 1994 -

1996, 2004 - 2006

> Integrated host and custom WMS in a new 1M sq. ft. Distribution Center

(overall program $39M); and established a build/run team to maintain

WMS and supply chain applications.

> Developed a high performance, date-driven development team that

included hiring 12 employees and 35 contractors. Team received a

"Bean's Best" award for the DC implementation program.

> Established the first comprehensive test environment at L.L. Bean (20+

mainframe and support applications).

> Delivered the DC IT program ahead of time, and $1.5M below the IT

budget.

> Lead Supply Chain team, implemented Manugistics/JDA Fulfillment

application, with focus on replenishment, forecasting, inventory

management, allocation and purchase optimization.

Director of Operations, Information Management Resources, Clearwater, FL

1996-2000

> Leader of a 120 member support team, off shore project coordinator for

global and domestic clients.

> Led 4 client side efforts on Y2K programs (AMP, Whirlpool, Xerox, and

American Greetings).

> Assisted on-site establishment of our Sydney, Australia office and

delivery team.

> Assisted developing the ISEM (Integrated System Evolution Methodology)

and led the Program Management Office for global delivery; supported

CMM (Capability Maturity Model) development in our 4 off shore sites

in India, Ireland, Australia and Canada. Achieving Level 5 at our

delivery centers.

Configuration Systems Manager, Bath Iron Works, Bath, ME

1987-1994

> Oversaw the systems contract and system development for Naval ship

engineering and configuration controls.

> Hired and managed a group of 20 internal and 35 external contactors.

> Delivered 120K man-hours of deliverables on schedule. Our team

received 4 Navy recognitions.

> Lead for the China Ship Building Corporation, Configuration Management

(CM) exchange program; installed the CM methodology and practices on

site in Kaohsiung, Taiwan.

> Implemented cost savings systems on the Aegis Planning Yard program

for delivered Naval Destroyers.

University of Phoenix/Florida Metropolitan University, Professor. Taught

33 graduate/undergrad courses.

General Project Consulting: Tandel Systems, Kanbay, Sykes.

KPMG/Bearing Point: Manager Supply Chain. UNUM Corporation: Team Leader,

Reinsurance.

Keane, Inc.: Account Manager. Electronic Data Systems:

Programmer/Analyst,Thrift Systems.

Federal Bureau of Prisons: Corrections Officer. United States Air Force:

Sergeant, Security Police.

Education

Golden Gate University, San Francisco, CA, Masters of Public

Administration, Organization and Management

Thomas College, Waterville, ME, Masters of Business Administration

University of New Hampshire, Durham, NH, Bachelors Behavioral Science

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