SHALINI MUKHERHEE

E-mail id: acdn2b@r.postjobfree.com

Contact No.: +91-844*******

Address : ***/* ******-**

LIG DDA flats

Jasola vihar

New Delhi – 110008

OBJECTIVE:

To achieve organizational excellence with drive, initiative and commitment and come up in life as a

talented professional in an organization providing excellent growth opportunities, professional

satisfaction and a challenging work environment.

WORK EXPERIENCE(1 YEAR) :

Sony India Pvt. Ltd

• Working as Technical Support Executive in Sony India Pvt. Ltd. (HO), New Delhi.

(Regional Queue (Bangla) – 1Year).

• Providing Technical / Sales Training (LCD TV / Laptop / Digital Cameras / Handycam /

Home Theatre / Walkman / Play Station, Car Stereo) .

• Making technical training modules and giving theoretical classroom training as well as hands

on training to the new joiners.

• Organizing Quiz / Group discussions every month to assess the product knowledge.

• Help my Team Leader in managing monthly data reporting and analysis of the same.

• Providing Backend operation/Data calculations.

• Monitoring allocation of service requests to service centers & pending requests of all India

regions through software portal.

• Expertise in using the CRM module of SAP for analyzing the current status of service request

and using TALISMA (CRM package) for registering customer requests.

AREAS OF EXPERTISE:

• Customer Relationship

• Team Management

• Product and Technical Training

• Backend Operation

• Sales and Technical Knowledge

SKILL SETS:

Operating System : Windows XP, Vista, 7, 8, 8.1

Software : MS OFFICE

QUALIFICATIONS:

Percentage

Degree/Course University Status

Indian Institute of planning and 1st 5 sem

BBA( Final sem Exam pending) management average

2013

71.7%

EDUCATIONAL QUALIFICATIONS:

Year of

Standard Board Passing Percentage

School

XII CBSE Saraswati Bal Mandir 2011 72.68%

X CBSE Good Samaritam School 2009 69%

PROFESSIONAL STRENGTHS

Proficient in English, Hindi and Bangla.

Possess good communication skills, analytical, relationship management skills and loyal work

ethics.

Willingness to work hard and learn things in any environment.

EXTRA-CURRICULAR ACTIVITIES:

Served as a helping hand in the University’s Counselling and Convocation Programme. Also

participated in singing competitions and drama & skits

PERSONAL MINUTIAE

: 3rd December, 1992

Date of Birth

Nationality : Indian

Marital Status : Single

Languages Known : English, Hindi, Bangla

Hobbies : Reading books and listening to music, to interact with people

CERTIFICATION:

I hereby declare that all the information given is true and I am solely responsible for its

authenticity.

Date: 11, December, 2013 Shalini Mukherjee

Place: New Delhi

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