**** **** *.*. ****: 832-***-****

Jester #** E-mail:

Houston, TX. 77018 rosharongrismore@yahoo.c

om

Rosharon Grismore

Objective My objective is to have a career in the customer

service or (inside) sales industries. I believe

that I would be an asset to the company by

providing excellent customer service or meeting and

exceeding sales goals.

Experience 2013-present Lane Staffing

t Temporary clerical assignments: sales,

telemarketing, call center, and upselling. Lane

Staffing is a temporary service that employs temp to

hire employees. I had signed with them in May 2013,

and I am still signed with them.

2008-2009 Interactive Response

Technologies Houston, TX.

Inside Sales/ Customer Service Representative

Worked with AT&T campaign in a call center on a

sales team to sell phone and internet services. I

also resolved billing disputes, answered billing

inquiries, process disconnect queries, and provided

price quotes, for products and services.

Upgraded and downgraded telecommunications services

for AT&T customers. This included: connecting/

disconnecting phone and internet services, and

provided alternative bundled packages for customers

who were unhappy with their current (phone or

internet) package.

Up-sold products and services such as HSI, wireless

modems, cell phone, U-Verse, and Dishnetwork

service.

Trained in Cellular South products and services in

order to assist Cell South customers with cell phone

issues, and answer questions about their bill

Made and exceeded sales goals on AT&T campaign.

2006-2007 Career Link Staffing Houston, TX.

Inside Sales Representative

Assigned to temporary clerical jobs.

Registered with company at present.

2002-2003 MBNA America Houston, TX.

Inside Sales Representative

Increased sales of MBNA credit cards on sales teams

Worked with MBNA managers to help improve sales

every quarter.

Worked with other employees to help them improve

their sales.

Received raise and promotion for providing more

sales and was selected to be on a handpicked team

of salespeople to do difficult sales campaigns.

2001-2002 Pre-Paid Legal Services Houston, TX.

Outside Sales Representative

Sold pre-paid legal services to company owners and

managers by cold calling an

Made outbound calls to set appointments to met and

discuss sale of product.

Worked on commission only.

1999-2001 The Greensheet. Houston, TX.

Inside Sales Representative

Helped to expand sales by 20% on sales team.

Processed incoming calls for advertisements made by

phone and processed payments for all classified ads

made by customer's request (credit cards, checks,

walk-in payments).

Received raise for reaching and exceeding sales

goals.

I was placed on a selected sales team chosen by

department supervisor and given a raise and

promotion to do outside sales and increased sales

revenue for classified department.

1997-1998 Foley's Department Store

Houston, TX.

Accounts Receivable (Collections)

Skip traced on delinquent Foley's credit card

accounts.

Worked in 30-day collections.

I was trained in Pass Procedures.

Made goal in attempts to collect on most accounts.

Education 2003-present University of Houston-Downtown

Houston, TX.

Majoring in Political Science, minor in Sociology

working on B.S. degree. I have paid 50% of my

educational costs. In the time between jobs I was

attending university.

Freshman year Dean's List

3.00 GPA.

Senior year continuing student

Associate's Degree.

Interests Learning Spanish, astronomy, writing.

Skills Type 40 WPM, internet, Windows Vista, Windows XP,

Excel, SPSS, Adobe applications, fax, multi-line

phone system; call center: inside sales/ sales team

player, cold calling, and customer retention sales.

Contact this candidate