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Customer Service Manager

Location:
Fresno, CA
Posted:
April 11, 2014

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Resume:

Resume ****

L.B. SCOTT JR.

**** ******* **

CHANNELVIEW, TX. 77530

281-***-****( CELL )

acdmq6@r.postjobfree.com

Career Objective

TO JOIN A TEAM WITH A VISION TO CHANGE THE LIVES OF THEIR CUSTOMER BASE,

WHILE CREATING A LUCRETIVE ENVIRONMENT FOR THE AMBITIOUS TO GROW.

Summary of Qualifications

CUSTOMER SERVICE, INVENTORY, INTERVIEWING, HIRING, CREW ORIENTATION,

TRAINING, CASH RECONCILIATION, TROUBLE-SHOOTING, MARKETING, PRODUCT

ORDERING, CONDUCT STORE AUDITS, STAFF EVALUALTIONS, FILING,

MAILING,CHEMICAL MONITORING, BOOKEEPING & FOOD SAFETY

Work History

Jul 28, 2008 E.M.S. - Houston, Texas

LDAR/Field Technician

Monitoring fugitive emissions at many processing plants in the USA. This

includes calibration of machines,chemigal knowledge, identification of

equipment used readily in processing environment.

Jun 26, 2006 - Jul 25, 2008 Jack in the Box - Houston, Texas

Asst. Manager

Guest Service, hiring, training, inventory, sales increase, development,

Growth.

Feb 15, 2006 - Jun 01, 2006 ALL STAR FAMILY FORD - AMARILLO, Texas

SALES CONSULTANT

ASSIST CUSTOMERS IN THIER VEHICLE PURCHASES,PROTECT THIER CONFIDENTIAL

INFORMATION FROM IDENTITY THEFT,AND CREATE A COMFORTABLE ENVIRONMENT

CONDUSIVE TO THE PURCHASE.

Feb 07, 2002 - Sep 30, 2005 WENDY'S - AMARILLO, Texas

ASSISTANT MANAGER

Customer Service, P&L's, ordering, inventory, training, hiring, food

preparation, opperaion audits, safety audits, food safety audits,

orientations all other duties as needed for the smooth operation of the

business.

May 05, 1998 - Jan 30, 2002 RENT A CENTER - AMARILLO, Texas

EXECUTIVE ASSISTANT MANAGER

Responsible for collections, inventory, product orders, floor arrangements,

training, phone sales, inside/outside sales, P&L's, other duties as needed

for the smooth operation of the business.

May 01, 1996 - Feb 01, 1998 JACK IN THE BOX - Dallas, Texas

ASSISTANT MANAGER

Customer Service, P&L's, ordering, inventory, training, hiring, food

preparation, opperaion audits, safety audits, food safety audits,

orientations all other duties as needed for the smooth operation of the

business.

Mar 11, 1994 - May 01, 1996 BURGER KING - Houston, Texas

ASSISTANT MANAGER

Customer Service, P&L's, ordering, inventory, training, hiring, food

preparation, opperaion audits, safety audits, food safety audits,

orientations all other duties as needed for the smooth operation of the

business.

Education

Jan 1992 - Jun 1994 TEXAS SOUTERN UNIVERSITY - HOUSTON, Texas

Education Level: 2 years college, technical or vocational school

Major: BUISNESS

Minor: SOCIOLOGY

GPA: 2.88

Total Hours: 33.0

Graduated: No

Training

Jul 28, 2008 EFSI

L.D.A.R.

Safety awareness, processing knowledge, EPA codes and standards,monitoring

chemicals and leaks, and calibration of volitile machinery.

Status: COMPLETED

Jun 26, 2006 - Sep 26, 2006 Jack in the Box

Corporate Training

P&L's, Planning, procedures, Finance Annalysis, Numbers, Placement, Safety

certification, Mgt Certification, Corporate Mgt. Certification, Scheduling,

etc...

Status: Completed

Jan 15, 2006 - Feb 14, 2006 AUTO MAX

SALES CONSULTING

INTRODUCTION, ORIENTATION, HISTORY, FACTS, SOLUTIONS, ROLEPLAY,PRODUCT

KNOWLEDGE, FINAL INTERVIEW,AND 1ST VEHICLE SALE.

Status: Completed

Jan 16, 2006 - Jan 21, 2006 GEORGE S. MAY INTERNATIONAL CO.

FIELD SERVICE/MANAGING CONSULTING SPECIAL REP.

TRAINING FOR OUTSIDE SALES IN REGARD TO MANAGEMENT CONSULTING. MEMORIZING

SALES PRESENTATIONS, AND KNOWLEDGE IN A VAST NUMBER OF INDUSTRIES.

Status: Completed

Occupational License/Certification

Jack In The Box - Houston, Texas

Resturant Manager

Certification

Issued: Aug 14, 2006

Texas - Houston, Texas

Serve Safe

Certification

Issued: Apr 16, 2002

GREATER LOVE TEMPLE - Texas

MINISTER'S LICENSE

License

METHOD 21 MONITORING

ENVIRONMENTAL PROTECTIVE AGENCY

ISSUED 7-2008

TEXAS LIFE LICENSE

TEXAS DEPT OF INSURANCE

ISSUED 1-2010



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