CARLA R. JENKINS

216-***-**** (m); 202-***-**** (w. mobile); acdmp1@r.postjobfree.com

**** ************* ***. ** *** 231, Washington D.C 20036

Dynamic Professional with extensive base SAS, SAS A/F and SAS EnterpriseMiner programming, data

analysis, data mining, data quality, data modeling, data visualization, project management and program

analysis experience. Superior problem solver demonstrating excellent interpersonal, organizational and

management proficiencies. Proven ability to make an immediate impact while working under strict

deadlines.

Areas of Expertise:

Statistical Research Project Management

SAS Programming Earned Value Management

Leadership Development Microeconomics and Macroeconomics

Agile Management Operations Management

Business Analysis Quality Management

EMPLOYMENT EXPERIENCE

Program Analyst 04/12-Present

Small Business Administration, Washington, D.C.

Project Management

Project Management Professional (PMP) certified

Manage SAS and SharePoint folders for Initiative for Center Efficiency strategic plan

Create call center process improvement plan and evaluate call center metrics

Develop new metric criteria to increase productivity using SAS

Conduct site visits to analyze employee and operational effectiveness and efficiency

Project Lead for Initiative for Center Efficiency’s strategic plan and cost calculation plans

Analytical Reasoning & Statistical Research

Use SAS to process demand capacity analysis and database research assignments

Create and validate strategic plan and cost calculations data models

Review detailed organizational functions, process analyses and data models

Recommend courses of action for quality control staff

Write Herndon, Sacramento and Citrus Heights call center random sample methodologies.

Process demand capacity analysis using SAS to calculate production each center by loan type.

Run SAS regression and cluster analysis current sampling and quality management procedures

Calculate loan cost per job type for each center using SAS, Excel and SharePoint

Communication & Interdepartmental Relations

Accepted into the Small Business Administration’s Leaders Development Program.

Collaborate and review economic and other analytical work programs with management to plan,

budget, recommend and prepare policy reports objectives.

Communicate with Office of Credit Risk Management to obtain monthly 7A, 504 and Express

Purchase forecasts and loan interest rates for the demand capacity analysis staffing report

Schedule strategic plan teleconferences with center directors to obtain project feedback.

Economist 05/06-04/12

Bureau of Economic Analysis, Washington, D.C.

Project Management

Oversaw regional income branch’s SAS A/F data review tool county and state simulation

Applied agile project management principles

Managed division’s county unemployment insurance project and methodology change

Retrieved 20 states’ extended benefits and emergency unemployment records

Processed 70 state and county estimates using base SAS.

Analytical Reasoning& Statistical Research

Created and validated state and county data models

Reduced errors by 50% by identifying patterns and data trends.

Subject Matter Expert in Education, Medicare, Unemployment, Taxation, and Veterans Affairs.

Received $1600 Pay for Performance, $525 Step Increase and $350 On-the-Spot Cash Award

Used SAS A/F to build state and county frames, process regression and hypothesis testing.

Communication & Interdepartmental Relations

Graduated from Commerce Department’s Aspiring Leaders Development Program.

Prepared and interpreted estimates for national and state product income accounts.

Collaborated and reviewed economic and other SAS analytical work programs with management

to plan, budget, recommend and prepare policy reports objectives.

EDUCATION

Cleveland State University, Cleveland, Ohio

Master of Business Administration 08/02

Hiram College, Hiram, Ohio

Bachelor of Arts, International Economics 05/99

PROFESSIONAL AFFILIATIONS

Member, Young Consultants of DC

Member, Project Management Institute

Member, National Coalition of 100 Black Women, Northern Virginia Chapter

Member, National Black MBA Association, Washington, DC Chapter

Member, 85 Broads, Washington DC chapter

PROFESSIONAL CERTIFICATION

Project Management Professional, #1623136, Project Management Institute 07/13-07/16

Certified Associate Project Manager, #1450323, Project Management Institute 08/11-

08/16

PROFESSIONAL WRITING

Judge, Small Business Book Awards 02/14

Proofreader, Careeranista 01/14

Proofreader, Don’t Eat from the F.I.G. Tree 11/12

WORKING PAPERS

Cost Calculations Project 12/13

Examined cost per loan by job position for each loan processing center. Evaluated how to maximize

productivity and profitability and minimize labor costs. Created and validated assessment model tool

using SAS, Excel and SharePoint to generate results.

Strategic Plan 10/13

Revised office’s strategic project and assessment plans. Scheduled teleconferences with all eight center

directors to determine if centers meet their performance targets and compile with headquarters’ plans.

Created assessment tool to track project progress. Used SharePoint and Excel to monitor project schedule

and managed project files.

Office of Financial Program Operations Cost Per Loan 05/13

Analyzed cost per loan disbursed by call center using SAS. Improved operational efficiency through

labor, equipment and business management. Created cost analysis model tool to track progress.

Sacramento Random Sample Methodology 01/13

Evaluated the call center’s sampling methodologies for 504 loans. Reviewed audit, screen-out, percentage

of loan reviewed. Recommended selecting one time period for all loan reviews for uniform metrics.

Citrus Heights Random Sample Methodology 12/12

Advised Quality Control staff handling 7A Small Business Administration loans and modifications to

increase sample size from 3% to 10% tracking more errors, find their root causes and implement

solutions.

Academic Competitiveness and (SMART) Grant 05/08

Researched the United States Department of Education’s grant for Pell Grant eligible American

undergraduates majoring in science, technology, engineering, mathematics and foreign languages vital to

national security. Based on expected family contribution. The ACG covers the first and second years.

The National SMART grants cover the third and fourth years.

Brazilian Fiscal and Monetary Policies during the Lula Administration 05/07

Chronicled the nation’s fiscal and monetary policies and their impact upon the domestic and global

spheres, using SAS, GDP, exchange rate policies, currency arbitrage, and debt leverage to produce

unbiased recommendations regarding the legitimacy of retaining a dependent Central Bank and an

interdependent global economy.

The Social, Political, and Economic Analyses of the Euro Referendum Upon the UK 08/02

Analyzed and assessed the Euro currency’s impact upon each sector of the British economy using

currency arbitrage, statistical analysis, optimum currency area, exchange rates, gross domestic product,

and purchasing power parity to provide recommendations and solutions regarding operating an

independent currency in the Eurozone.

An Examination of Certificate of Deposit Holders Using the National City Bank Survey 05/02

Created a certificate of deposit marketing plan using SAS, linear analysis, ROI, data validation, standard

deviation, and variance to increase the target response rate and attract bank and non-bank customers by

implementing cross-selling and up-selling techniques

Bridging the Gap Between Offline and Online Capabilities 05/02

Employed SAS, linear regression, hypothesis testing, and empirical methodologies to evaluate customer

feedback data mining techniques that increase profitability, ROI, loyalty, retention and reduce attrition.

Offered recommendations and implementations regarding effective customer relationship management.

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