HIGHLIGHTS

• Over twelve years of work experience in IT with Quality Assurance, in the roles of Developer and QA Lead supporting the areas of Client-Server Technology, CRM Applications, Web applications and Data warehousing/ Business Intelligence, in diverse business & technical environments, with demonstrated leadership abilities and excellent communication skills

• Experience in testing of Web applications, Portals, Client-Server, Mobile applications, Network, and database projects on Windows, UNIX operating systems.

• Expertise working with applications on various domains including Financial, Retail, Healthcare, Insurance and Mortgage on SOA and Client-Server architectures.

• Expertise in on Field Mobile Testing and Field User Support & Training.

• Expertise in writing Test Strategy, Test Plan, Test Cases, Test Data, Test Scenarios, Test Scripts and Log Defects.

• Experienced in Standards & Procedures Development and implementation of QA Processes

• Experience as Team Lead in testing several Small, Medium, Large and very Large Onsite as well as Offshore projects.

• Expertise with all Software Development Life Cycle phases and Quality Assurance methodologies

• Experienced in implementing different life cycle models like Waterfall and Agile methodology and RUP, Scrum, RAD.

• Expertise with integration testing of various modules built on middleware software like TIBCO, Web methods.

• Expertise with testing endpoint connections of various modules to ensure application functions as expected.

• Experience with productivity tools like Microsoft Project, Share Point and Visio.

• Expertise working with Content Management Tool – Documentum.

• Expertise with ETL testing in Informatica Powercenter.

• Expertise in Functional testing, Smoke testing, System testing, and Performance, Stress, Load Testing, Database Testing, End-to-End testing, Black Box testing, and Regression testing.

• Expertise testing with FACETS, HMS.

• Expertise writing batch files, SQL Queries in the scripts to query the database.

• Experienced in Oracle, SQL server and databases on both UNIX and windows platforms.

• Excellent communication and inter personal skills.

• Experience in creating Use case diagrams and Data Flow Diagrams using MS Visio.

• Proven ability to work and lead a team efficiently in different test environments with positive results.

• Excellent Communications skills and excellent track record of successful completion.

SOFTWARE SKILLS

• OS: Windows (98, 2000, NT, XP, Vista, Windows 7), Red Hat-Linux, MS-DOS, HP UX

• Web Technologies: HTML, XML, CSS, xHTML, Web Services

• Reports: Crystal Reports, Hyperion, OBIE

• Middleware: TIBCO, WMB, Web Methods

• Databases: Oracle 7.x, 8i, 9i, 10g, SQLServer, Sybase

• Tools: QTP, Load Runner, Performance Center, Test Director/Quality Center, Informatica Powercenter, Site Scope, JIRA, Selenium IDE, Rational Clear Quest, Rational Clear Case, Bug Tracker, Experitest, SOAP UI, IE tester.

AWARENESS OF QUALITY STANDARDS:

• IEEE 829-1983 Standard for Software Test Documentation(Exposure)

• SEI - CMM (Exposure), SEI CMM P (Exposure)

• SIX SIGMA (Awareness)

• ITIL (Information Technology Infrastructure Library)

ACHIEVEMENTS:

• Received the City Of New York Engage awards from NYC Mayor Bloomberg for successfully launching the Mobile Inspection Application.

PROFESSIONAL EXPERIENCE

Department of Buildings, New York City, NY 08/10 to 02/14

Lead System Test Analyst/SME/Contractor

Projects: BFIRST, PIPES, DEV-HUB, E-filing

E-Filing application is a one stop payments and billing system for all types Permits include new permits, violations comes under New York City limits for different trades like electrical, Plumbing etc. E-Filing application communicates with the DoITT systems to complete the billing transaction.

B-FIRST(Buildings-Field Inspection Recording and Scheduling Technologies): The B-FIRST project has been initiated by the NYC Department of Buildings to automate and standardize inspection processes. PIPES solution includes two major components: a back-office system for scheduling inspections and creating geographically optimized routes for the inspectors.

Responsibilities:

• Generation and review of test planning activities that include identification of test strategy, test

Cases, test environment components.

• Experience creating estimated completion dates and work schedules for the test scripts based on

Business requirements documents and design documents service definition documents.

• Designing high level detailed test plans, test scripts and test cases by understanding the Business

Requirements.

• Experience in performing end to end system testing on multiple large application simultaneously.

• Responsible for filed support and maintenance after the product rollout.

• Experience with Defect Tracking, Defect validation and Defect Reporting.

• Responsible for daily deliveries and status reporting to the Project Manager.

• Expertise with ETL testing using Informatica Powercenter 9.1.0 Workflow Manger and Informatica Monitor to automate test cases.

• Expertise with defining the data validation rules(multiple)- core validation, dynamic validation using parameterizations, localized validation rules for the application testing.

• Experience with verifying the workflow logs after executing the test for key data validation.

• Experience verifying the Informatica workflow output against database queries in Aqua Data Studio.

• Experience with automating the test cases in the Tidal Scheduler application to run the workflows on a daily basis and Monitor email alerts.

• Expertise with running the database queries in Composite and verify the query results in Aqua data studio.

• Experience preparing test data for automation.

• Designing Automation Framework, understanding the gaps in automation and covering the same

• Expertise with Functional testing, System testing, Integration testing, Smoke testing and

UAT Testing and Regression Testing.

• Working with the Business Analysts and development team to understand the Business logic and

create test scenarios for scenario validation.

• Using TOAD for generating SQL queries for checking the Data Transactions and DB integrity.

• Validated whether user interface is functional: buttons working, page flows correct, data viewable.

• Performed Regression testing on each new build using Quick Test Pro in the application.

• Analyzed the expected and the actual results using the QTP and QC.

• Performed backend testing by creating database checkpoints using QTP.

• Defined UI checkpoints to check frames, complex tables, text boxes, buttons, radio buttons, lists, combo boxes, hypertext links, image links and images.

• Automated test cases using Quick Test Pro for regression testing and data driven testing to extend the testing coverage.

Environment: .Net, Informatia Powercenter 9.1.0, Composite, JIRA, Oracle, Java, SQL, TOAD, QTP, XML Pad, Wire shark, Bug Tracker, Metrix Mobile software, Accela, Salesforce, Selenium, Scrum, Mainframes, SharePoint, Experitest, Remedy, Composite, Aqua Data Studio, Tidal..

Galaxy Solutions, Somerset, NJ 11/09 to 07/10

Healthcare PBM (CVS-Caremark) Contractor

QA Lead

ECS is a services re-factoring project based on SOA architecture involving re-factoring of about 20 Services and 170 operations.

Responsibilities:

• Responsible for managing a team of 12 on onsite/offshore model.

• Designed and developed SOA Test Strategy and Test Methodology, Test Plan.

• Experience using BW Process monitors to validate services executions graphically find any issues related to failure of service operations.

• Make sure target systems are connected with all application so that data transformed between end to end points without any issues

• Validate data formats to make sure the data arrives in the proper usable format

• Validate communication between applications and services by routing and transforming disparate data formats

• Experience creating estimated completion dates and work schedules for the test scripts based on

The business requirements documents and design documents service definition documents

• Designing High level and detailed test plans, test scripts and test cases by understanding the

Business logic and user requirements

• Experience with Defect Tracking, Defect validation and Defect Reporting

• Responsible for daily deliveries and status reporting to the Project Manager

• Modifying existing Test Cases wherever applicable due to changes in design

• Responsible for verifying application connectivity, data transformation make sure engine and a process defined process flows are executed correctly .

• Responsible for monitor and manage processes and application resources using Web-based interface with the help of development teams

• Experience testing Web Services and preparing test data for input and output data mappings.

• Designing Automation Framework, understanding the gaps in automation and covering the same

• Expertise with Functional testing, System testing, Integration testing, Smoke testing and UAT

• Testing and SOA testing (Security, Orchestration, Interoperability, Component Testing).

• Strong ability in developing advanced SQL queries to extract, manipulate, and/or calculate information to fulfill data and reporting requirements including identifying the tables and columns from which data is extracted

• Working with the development team to create a suite of test data (both input files and expected results) that fully exercises data validation

• Using workflow monitor to monitor the status of workflows and sessions.

• Extensively worked with large number of complex transformations to validate marts and facts tables.

• Querying data from different database tables as per the requirement and executing the source queries from workflows

• Using PL/SQL developer for generating SQL queries for checking the Data Transactions and Database Integrity

• Working with the Business Analysts and development team to understand the Business logic and

• Create test scenarios for scenario validation.

• Experience testing web services using SOAP UI of the application built on SOA.

• Designed integration testing workflow for manual testing and test automation harness using

Soap UI Pro.

• Involved in conducting load testing against gateways (web services) and generating transaction report for each business function in a gateway which includes request time, response

• Time, and execution time, no of hits, resources consumption, fault counts and ping time for

Measurement of latency issues

Environment: SOA, Manual testing, Java, TIBCO, SQL TOAD, QTP, ESB, Manual testing, Quality Center, Load Runner, XML, XML Spy, Para soft, WMB, SOAP UI Pro, Crystal Reports.

Prudential, Roseland, NJ 03/09 – 10/09

Sr. QA Analyst/Contractor

Responsibilities:

• Expertise working with product test cycles and involved in Test planning activities, Test run scheduling, development and execution of test cases, test result analysis and product qualification and recommendation.

• Responsible for detailed test plan, test scripts and test cases by understanding the business logic and user requirements.

• Expertise with Functional testing, System testing, Integration testing, Smoke testing, Regression testing and UAT testing.

• Experience creating estimated completion dates and work schedules for the test scripts based on the business requirements documents.

• Responsible for Creating test Cases and Test Scripts using the Use Cases available for different workflows.

• Generation and review of test planning activities that include identification of test strategy, test plan, test cases, test environment components, available resources, risks, assumptions and constraints.

• Worked closely with the Development team and Business Analyst team to understand the requirements and discuss defects, production issues.

• Designed Test Cases and Traceability Matrix in Mercury Quality Center

• Expertise working with TOAD for database testing with PL/SQL queries.

• Responsible for Team status meeting and defect Assessment meetings weekly to understand the testing efforts status and work on Show stoppers and project impact.

Environment: Manual Testing, Quality Center, .Net, QTP 10.0, Load Runner, Documentum, Oracle 9i, XML, and Java.

USPTO, Alexandria VA 07/08- 02/09

Lead Quality Analyst/Contractor

This is a web based project customizing the Facility Helpdesk Application and Property Custodian tracking based on the client requirements.

Responsibilities:

• Responsible for managing team, planning activities, creating test plan, requirements Traceability Matrix and standard templates (Daily status, defect status, defect process etc.)

• Responsible for detailed test plan, test scripts and test cases by understanding the business logic and user requirements.

• Experience testing network protocol

• Expertise with Functional testing, System testing, Integration testing, Adhoc testing and UAT testing.

• Experience creating estimated completion dates and work schedules for the test scripts based on the business requirements documents.

• Responsible for Creating test Cases and Test Scripts using the Use Cases available for different workflows.

• Generation and review of test planning activities that include identification of test strategy, test plan, test cases, test environment components, available resources, risks, assumptions and constraints.

• Experience working with Change Control Board for Change in the Requirements.

• Working with engineering and professional services personnel throughout the product development life cycle to identify target test areas and to meet release deadlines.

• Worked closely with the Development team and Business Analyst team to understand the requirements and discuss defects, production issues.

• Designed Test Cases and Traceability Matrix in Mercury Quality Center

• Expertise working with TOAD for database testing with PL/SQL queries.

• Responsible for Team status meeting and defect Assessment meetings weekly to understand the testing efforts status and work on Show stoppers and project impact.

Environment: J2EE, .NET, Oracle 9i, TOAD, Documentum 5.3/6/6.5, ARS 6.0, SOAP, Web Services, Manual Testing, HP Quality Center, PVCS, Team Tracker, QTP 9, PL/SQL.

GWL, Denver, CO 07/05- 04/08

Sr. Quality Analyst / Scrum Lead/Contractor

Employer Portal Application ( Enrollment -Billing Modules)

Enrollment : GWL is one of the leading insurance companies. This is a web based application used by Plan administrators and GWL employees and Brokers to add members to employer portal application. This application mainly consists of four enrollments which is open, initial, ongoing special.

Billing Module: Billing & Claims Application that bills and consolidates the claims for the members and generates invoices for all types of members . The purpose of this project is to ensure the existing and newly enrolled members get access to the GWL B&C system to pay and manage their accounts.

Responsibilities:

• Responsible for managing team, planning activities, creating test plan, requirements Traceability Matrix and standard templates (Daily status, defect status, defect process etc.)

• Designed, implemented and suggested Scrum Approach, scrum teams and assigned scum members.

• Experience testing claims processing

• Experience testing Medicare, Medicaid, Open access, PPO, HMO enrollment application.

• Involved in the daily scrum meetings and generating daily status reports from the scrum meetings.

• Completed HIPPA training.

• Validating the member permissions and adding permissions in the Security admin portal.

• Reported defects in Mercury Quality Center and followed up on the resolution with the developers.

• Prepared status reports and defects reports using Flashboards from mercury quality center.

• Functional responsibilities include system testing, regression testing and other forms of test types required to qualify Employer Portal applications.

• Working with engineering and professional services personnel throughout the product development life cycle to identify target test areas and to meet release deadlines.

• Utilization of formal Software Quality Assurance (SQA) methodologies to ensure test runs cover functional test cases, performance test cases, error handling test cases, and latency tests.

• Conducted Facets DB testing using SQL statements.

• Used Hyperion to print and validate the member and dependent information.

• Involved in JAD sessions along with the Business Analysis team, Dev team and QA team.

Environment: Windows 98, Red Hat Linux, Siebel, VB, .NET, J2EE, SQL Server, Oracle, Load Runner 8.1/8.2/9.0, Quality Center, Quick Test Professional 8.2, Quality Center

Woolworths (Progressive Group), Auckland,New Zealand 05/02- 02/05

QA Analyst/Contractor

Woolworths is one of the major retail service providers in Asia Pacific. This application Retail and Supply chain Management(RSCM) included integration of various modules like online shopping/eshopping, Order entry, billing, merchandise tracking, logistics, international shipping. Quote creation, order approval and provisioning are the various transition states of an order.

Responsibilities:

• Worked closely with Business Analysis and Development team to discuss the design and testing aspects of the application

• Analyzed specifications and business requirements and developed test plans for the application

• Expertise working with Use Case diagrams and Process Flow diagrams to document system requirements.

• Creating end to end test cases to cover life cycle of the account.

• Validating Order Management System (OMS) and Customer Relationship Management (CRM) system.

• Integration testing of Customer sales order with the Order Management System.

• Written Test Plans, Test Cases both High level and Low level, executed them and created a Test summary report (TSR).

• Responsible for validating huge customer data and product date using SQL queries.

• Expertise with testing endpoint connections of various modules to ensure application functions as expected

• Responsible for User Interface Testing and User Acceptance testing.

• Worked on QA Sign-Off Document before releasing the document into production

Environment: Manual Testing, Test director, CRM, .Net, Win Runner, Load Runner, Web methods, Windows 2000 server, Oracle 9i, XML, and Java.

HSBC - Hyderabad INDIA 08/00-02/02

QA Analyst/Contractor

The system provides graphical user interfaces and business services to other Banks. This system is divided into five modules Accounts and billing, Customers, Contracts, Transactions, Loans & Deposits. I was involved in testing the transactions in each module.

Responsibilities:

• Develop and execution of test plans, Prepare work schedules and bug reporting

• Involved in Test Planning, Test Design, Test Execution and Test Evaluation.

• Documented Test Plan and Test Cases.

• Involved in Regression testing, Functionality, and Black box Testing using Win Runner.

• Performed Unit, Integration and System Testing.

• Automated baseline scripts generated using Win Runner to perform Regression testing for different builds of the application.

• Performed End-to-End testing.

• Developed traceability matrix to trace requirements during the QA testing phase and -maintained the requirements traceability matrix (RTM).

Environment: Manual testing, .Net, VBScript, Test Director, WinRunner, Load Runner, Windows 2000 server, Oracle, XML, and HTML.

EDUCATION

• Masters in Business Management and Computer Applications.

• Bachelors in Science

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