SUMMARY

Specialist with excellent customer service skills. Proficient in building

rapport, addressing issues and resolving problems. Able to customize

solutions to individual needs and present to groups. Skilled in Microsoft

Office suite and addressing IT issues.

EDUCATION

Bachelors of Arts, History, Augsburg College GPA 3.3 2008 -

2011

Post Secondary Enrollment Option 2006 - 2008

WORK EXPERIENCE

Charter Communications November 2012-February 2014

Broadband Technical Advisor I

Handled in-bound calls from customers professionally, accurately, and

effectively

Resolved customer questions or concerns in one call for the majority of

clients

Diagnosed video problems, resolving 35 to 45 customers per day

Achieved over 96% customer satisfaction while exceeding productivity goals

for average call handle time

OCE Business Services September 2011-August 2012

Mail Office Consultant

Utilized office best practices at seven different corporations.

Organized inter-company and US mail to ensure timely delivery.

Delivered excellent customer services by performing jobs requested by

client.

All Over Media March 2011-July

2011

Leasing Specialist

Tailored sales approach to match the customer's individual needs and

optimize sales.

Searched multiple databases to work efficiently and ensure information

accuracy.

Utilized Microsoft Office programs including Word, Excel, PowerPoint and

Outlook.

College Pro Painters February 2010-August 2010

Painter/Sales Representative

Built rapport with customers, and solved problem to ensure customer

satisfaction.

Marketed door-to-door to improve franchise sales.

Performed under-budgeted completion time by 30% while completing 20 homes,

resulting in increased profit and contributing to customer satisfaction.

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