Alfredo Altura

**** ****** ** ***** ****, NY ****7

Tel: 718-***-****(H), 646-***-****(M)

e-mail: acdmcj@r.postjobfree.com, acdmcj@r.postjobfree.com

SUMMARY

Telecom Service Provisioning Analyst with more than ten years of experience

in administering and providing phone services to users and business units

for Deutsche Bank. Working knowledge of Avaya VoIP System. Knowlwedge of

Cisco routers, switches and VoIP system. ITIL v.3 Foundation Certified.

Knowledge in Windows-based environments such as Word, Excel & Visio. Strong

understanding of VoIP and networking topologies. Working knowledge of Power

Protection Systems. Understanding of Data Cabling, Building Risers, Fiber

Optics, Patch Panels, & Cat 6 cabling system. Knowledge and understanding

of Project Management.

SKILLS AND QUALIFICATIONS

* Assign user phone profile and voicemail accounts using Avaya CM and ASA

system.

* Assist users on inquiries regarding phone features and functionality.

Performed minor trouble shooting and escalate problems if necessary.

* Coordinate Moves Adds and Changes with phone techs and Project Managers.

* Attend and participate in coordination meeting on a MAC projects.

* Create, assign and track service request using Remedy, and Symphony

system and coordinate with other parties to perform the required task.

* Prepare and complete assigned task in a timely and professional manner.

* Maintain work request history thru the use of Enterprise Management

System (EMS11), Remedy and Symphony ticketing system and update

information to ensure accurate billing.

* Increased technical knowledge through BT training and other sources as

needed.

* Analytical and Problem solving skills, Light Project Management skills.

* Ability to work independently and in a team environment.

WORK EXPERIENCE

British Telecom Americas, Princeton, NJ 2008 -

2014

Service Provisioning Analyst for Deutsche Bank

Assign user phone profile and voicemail in Avaya system. Update and closed

out tickets for accurate billing. Notify user and requestor of completed

task.

DataCom Telecommunication, Jersey City, NJ 2003 -

2008

Telecom Analyst for Deutsche Bank

Create work orders for phone tech to complete phone setup and installation.

Prepare cut sheet and update cable records. Coordinate phone moves with

phone techs and project managers. Conduct site survey for move projects.

Nortel Networks, New York, NY 1998 - 2003

Telecom Analyst for Deutsche Bank

Create work orders for phone tech to complete phone setup and installation.

Coordinate phone moves with phone techs and project managers. Updated and

closed out tickets for accurate billing.

Data Center Design Corporation, Makati City, Philippines

1987 - 1998

Project Manager

Supervised and coordinated installation of Computer Support System. Prepare

Work Breakdown Structure and cost estimates for a turn-key projects.

Evaluate new products and services that the company plans to market.

Assisted sales and marketing in product presentation for the clients.

Configure and recommend proper capacity of Computer Support System (UPS,

Voltage Regulator, Precision A/C) that needs to be presented to the client.

Conduct Facilities Planning and Design for a turn-key Data Center project.

TRAINING AND SEMINARS

* Self-Paced Study thru Computer Based Training on the following: Basic

Telephony and PBX Familiarization; LAN Management And Trouble Shooting;

Cisco CCNA, CUCM; Internetworking Fundamentals; Concept of Frame Relay;

Avaya IP Phone Setup and Configuration; ITIL v3 Foundation; Project

Management System

* Seminars & Training Attended: MCSE & A+ by Xincon Technology New York;

Project Management System by Kepner and Tregoe; Voice Processing System

Setup and Configuation By Televox; Structured Cabling Fundamentals and

LAN/WAN Fundamentals by Anixter Phils.; Ericcson Mini PBX Setup and

Configuration by TCTI Phils.; Liebert UPS Factory Training by Liebert

Corp, Columbus Ohio.

EDUCATION

Technological University of the Philippines, Manila, Philippines

Three-Year Technical course in Electronics Engineering Technology.

Contact this candidate