**** * *********** ** **** **** Phoenix az *****

Phone 602-***-**** • E-mail acdmbh@r.postjobfree.com

Jacqueline Jones

executive summary

An experienced IT professional with over 10 years experience as a Business

Systems Analyst/Project Manager working in various industries utilizing

Agile/Scrum and Waterfall methodologies.

Employment

08/2013 – Present Mindtree Technologies (American Express) Phoenix,

AZ

Project Manager/Business Systems Analyst

Managed integrated teams to deliver technology solutions in support of

key product initiatives by working closely with technical architects,

engineers and quality assurance

Planed project releases based on backlog coordinated with release

schedule

Provided management and administrative support to project team,

including recruiting support and release documentation (Service

Requests, Change Requests, etc.)

Communicated project direction, plan and status to the customer,

project team and leadership

Ensured the project status is concise and easy to understand

Continually report Project Team velocity, and understand and explain

extreme variations

Attended program/project-related status meetings to share relevant

updates with Project Team

Coordinated with the Team Release Manager to incorporate the build

schedule with the overall Team Release schedule

Acted as SME on this project for Back End Revenue systems

10/2010 – 05/2013 US Airways Tempe, AZ

Business Systems Analyst Revenue Automation

Authored technical business requirements for Revenue Accounting

applications including; mainframe DB2/COBAL, JAVA, Intranet, Oracle,

PC based applications resulting optimization and efficiency throughout

the system

Worked directly with Product Managers, IT Business Analysts,

Application Engineers, and Developers to ensure requirements were

achieved and successfully implemented.

Created cost benefit justification for new projects and or enhancements,

while ensuring quality implementation into revenue accounting systems.

Performed quality assurance across impacted financial systems

resulting from changes related to corporate initiatives revenue accounting

enhancements and airline industry changes as they relate to sales,

refunds, credit card billing, revenue integrity and revenue recognition

Experienced with Agile software development with scrum

Sr. Analyst/Project Manager Reservations Systems Policy and

Procedures

SME on Corporate initiatives relevant to Ancillary Products and GDS

systems

Directed projects related to work process improvements, system

enhancements and productivity issues.

E2E development in Waterfall and Agile and Scrum environments

Conducted work process research, analyzes the data and recommends

improvements to processing routines and workflow

Analyzed and benchmarked industry trends to drive best practices,

processes and enhancements

Demonstrated strong quantitative skills, analytical skills, problem

solving skills and organizational abilities

Proven ability to work under pressure, prioritize projects and meet

deadlines. Balance the big picture with requisite details and maintain

flexibility

11/1987- 10/2010 Continental Airlines Houston, TX

Sr. Systems Analyst

Worked closely with IT developers and other internal departments with

updates and releases.

Responsible for writing Specs and business requirements for product

enhancements.

Identified bugs, enhancements, projects, and training items from field

reports.

Extensive testing and test preparation skills

Extensive knowledge in working in Quality Center.

Education

01/1994 Houston Community College

3/2006 Texas Woman’s University

Health Studies

Volunteer experience

Volunteer with an outreach community ministry at St. John’s United

Methodist Church in downtown Houston, TX. Organize special events and

special projects. I have acquired strong interpersonal skills during my

volunteer efforts. I have also acquired skills with attention to details.

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