Queen U. Owen

*** *. **** ** *** ***

Mt. Airy NC 27030

Phone: 480-***-****

Cell: 480-***-****

acdm71@r.postjobfree.com

Career Overview

Current student working towards a BA in Journalism.

A dedicated customer service representative with motivation to maintain customer satisfaction and

contribute to company success.

Highly motivated with over 2 years of retail experience in a fast-paced environment. Detail-oriented with

strong technical skills and have the ability to learn concepts quickly. Extensive knowledge on vehicle

dispatching, customer service, and training individuals new to the company.

Ambitious student with excellent research, time management and problem solving skills.

Core Strengths

• Fast learner

• Problem solver

• Listening skills

• Excellent communication skills

• Energetic work attitude

• Store maintenance

• Customer service

• Computer proficiency

• Markdown/promotional procedures

• Organizational skills

• Operating numerous computer screens

Accomplishments

Customer Service:

• Consistently received positive feedback from guests and created repeat business by developing

• Long-term relationships with customers.

• Handled guest complaints, maintaining a positive dining experience for all rest Cashier

• Achieved highest number of new credit accounts opened within 1-month period.

• Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

• Cashiered with two cash registers at once in tandem to maximize customer flow.

Customer Relations:

• Greeted and assisted customers.

• Answered phones and responded to customer inquiries.

Work Experience

Veolia Transportation/Super Shuttle

Customer Service

Dispatching

Tempe, AZ

May 2012 to January 2014

• Answered multiple phone lines

• Arranged transportation for customers.

• Directed vehicles to residences, and businesses.

• Organized various account and folders for existing clients.

• Responsible for each customer arriving at their destination on time.

Aeropostale

Customer Service

Mesa, AZ

November 2010 to January 2012

• Greeted customers entering the store to ascertain what each customer wanted or needed.

• Able to described product to customers and accurately explained details and care of

• Merchandise. Recommended, selected and helped locate and obtain out-of-stock product based

on customer requests.

• Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

• Worked as a team member performing cashier duties, product assistance and cleaning while

providing excellent customer service.

WildLife Clothing from

Customer Service Sales

Mesa, AZ

January 2011 to February 2012

• Worked independently and as part of a team to achieve sales.

• Described merchandise and explain operation of merchandise to customers.

• Recommended merchandise based on customer needs.

• Demonstrated use and care of merchandise.

• Helped drive sales goals and achieve monthly quota figures.

Educational Background

Mesa Community College

Journalism

Associate Degree in Journalism

Mesa, AZ, Maricopa

Members of:

• Mecha

• BSU

• Mitzvah Club

Contact this candidate