MONICA MILLER

EDUCATION: TRITON COLLEGE/ C.N.A CERTIFICATE

OCCUPATIONS:

. 6/2013-9/2013 ERS INC OAKBROOK, IL

Received inbound calls from students assisting them with their financial

aid, received inbound calls assisting past and current students into a

payment plan for their students loans default, performed outbound calls

collecting on student loan defaults

. 2/2005-2/2013 HSBC BANK SCHAUMBURG, IL

Completed routine clerical work, received inbound calls from customers

applying for credit cards, proofread & sorted credit card applications that

were approved or denied, identified fraudalent applications, prep

bankruptcy documents from customers or law firms, received inbound calls

for processing mortgage and credit card payments from customers, sorted and

prepped mail for various departments within, scanned work that was

outsource to India, performed outbound calls collecting on late credit card

and mortgage payments and imaged work that was being transfer to Capital

One.

. 9/2001-1/2005 CCH INC RIVERWOODS, IL

Customer Service, data entry, received inbound calls regarding documents

and graphs that were to be processed with in The United States Law Books,

performed outbound calls for payments of graphs that were processed for

commercialize companies.

. 4/1998-6/1999 WASTE MANAGEMENT OAKBROOK, IL

Performed outbound calls to customers confirming starting date of services

and verifying correct address of services requested, billed payments for

Commercial and Residential Garbage Services, received inbound calls from

customers ordering dumpster for Commercial and Residential Property, data

entry, and collected on late payments from customers.

. 8/1998-2/1999 GE CAPITAL ADDISON, IL

Received inbound calls from customers making credit card payments, received

inbound calls from customers making credit card payment arrangements, data

entry, and Filing.

. 4/1997-2/1998 LINCOLN INSURANCE CHICAGO, IL

Received inbound calls to processed insurance claims for automobile

accidents, recieved inbound calls from new applicants regarding quotes of

prices, prepared policies for new insurance customers, made outbound calls

for late payments of insurance to customers, collected insurance payments

for vehicles from customers, filed paperwork according to the type of

insurance, data entry and customer service.

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