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Project Manager Customer Service

Location:
United States
Posted:
April 11, 2014

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Resume:

RICKEY L. HART

602-***-****

acdm1f@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

CERTIFIED PROJECT MANAGEMENT PROFESSIONAL (PMP) with extensive experience

in diverse business environments. Background includes coordinating and

managing various types of projects from start to completion. Identify

problems and implement changes to enhance system and process efficiency.

Manage teams across functional disciplines. A professional who leads by

example and creates a positive environment where associates consistently

contribute to the profitability of an organization. Ability to read blue

prints.

Computer Proficiency: Microsoft Office (Word, Excel, PowerPoint, Outlook),

MS Project, SQL Code, Great Plaines, ISO 9001:2008,Cisco hardware and

technologies experience: Switches (3750x,4500x and 1000v), ASA w/IPS

modules, Windows, Norad technologies, CASPR experience, Visio experience,

Siterra, Green Belt/ Black Belt methodology, Six Sigma/lean methodology,

SDLC lifecycle, LAN/WAN, Windows NT, Windows XP, ICD10 CM

PROFESSIONAL EXPERIENCE

Self-Employed/Independent Contractor 2009-2013

Contracted with:

TEKSYSTEMS - Phoenix, AZ

2013

- 2013

Sr. Project Manager,

Acquisition Project Manager

Centurylink Infrastructure responsibilities include new site build to

ensuring that IT and business unit needs are fully aligned with the

company's primary objectives while improving collaboration and strategic

partnerships. This position is responsible for processing all IT intake for

new projects, managing the approval process for IT investment work,

business case metrics reporting to Finance and business units, and

performing after action reviews for targeted projects. Working with all

Cisco equipment, Using Norad and Siterra.

. Ensure the company's IT investment budget is applied to system

enhancements that align to corporate strategic initiatives and provide

the highest return on investment

. Interface with project team to investigate & resolve issues to ensure

jobs are billed accurately and within the appropriate time frames

. Voice Communication Project Management experience and experience

integrating technologies

. Lead regular meetings between cross-functional business and IT teams

to review new IT project requests (intake), assess business purpose

and benefits, and determine overall business priority

. Voice/data cabling experience, Cisco Routers, Cisco switches, and

Cisco phones

. Generate & review various reports & reconciliation for the billing

department

. Assist in achieving and maintaining corporate mandated goals with

respect to billing metrics

. Demonstrate leadership to identify projects at risk and work with

business and IT teams to mitigate with minimal budget and schedule

impacts

. Lead ad hoc meetings between business and IT to expedite issue

resolution and enable faster solution delivery. Review zoning

regulations in support of new customer applications and attend project

meetings as needed keeping the District informed of zoning

documentation needed from customer

. Display basic knowledge and understanding of Software Development

Lifecycle methodologies, concepts and best practices

RICKEY L. HART

Page 2

RALPH L. WADSWORTH CONSTRUCTION - Mesa, AZ

2012 - 2013

Project Engineer I

Assist both the project superintendent and project manager on a $20 million

dollar project. Coordinate, report, schedule, price purchasing and/or lease

construction of materials and equipment, Under Siterra and Norad guides.

. Assist in ensuring project's contractor performance rating above 90%.

. Prepare invoices and ensure the accuracy of all charges

. Update & review billing logs as required

. Review and provide input on Work Authorization Forms and contracts

. Verify reconciliation and required forms are completed on a monthly

basis

. Assist in achieving and maintaining corporate mandated goals with

respect to billing metrics

. Build & maintain solid work relationships with all levels of staff

and management

. Resolve billing issues in a timely manner

. Verify that internal controls are adhered to in the performance of

specific job duties

. Organize & maintain billing files

. Promote pre-construction and zoning and permitting services. Work

with Property Manager and/or Director to ensure proper staffing is in

place to deliver these services to the customer within budget and on

time. Deliver service and exceed expectations

. Collaborate with all project managers to ensure documents are in order

and processed as outlined in project start-up checklist

. Review budgets and adjust job costing; track quantities to ensure

accurate and timely payment

. Communicate with and resolve Property Owner issues, while improving

the quality of our relationships

. Serve as company liaison between company, project owner and

subcontractors

HUGO ALONSO, INC. - San Diego, CA

2011 - 2012

Project Engineer / Assistant Project Manager

Responsible for reviewing customer contracts, updating customer/contract

information in the Billing system, performing Billing/invoicing processes

and providing month-end close support to the Revenue Accounting team,

having experience working with accounting and/or Billing systems and a

strong analytical and problem solving ability. Prepared monthly

construction CPM schedule and created construction government documents.

. Created federal government administrative and technical submittals

within contract parameters

. Set up new customer accounts and orders in the billing system

. Update customer account and billing information in the billing

system

. Prepare/review customer invoices for standard and non-standard

contracts

. Prepare pro forma bills, credit memos and billing adjustments

. Research and resolve billing exceptions in the billing system

. Review customer contract/addendum:

. Determine billing requirements to properly set up/update billing

system (Metranet)

. Identify any revenue recognition and billing issues with the

contract/addendum

. Formulate and understand financial information from projects impacting

financials, ground leases and customer license agreements

. Negotiate and obtain required consents, LOAs and additional land as

quickly as possible and within cycle time expectations

. Assisted in developing project structural requirements and conducted

field surveys to keep project within budget. Promote pre-construction

and zoning and permitting services.

. Review zoning regulations in support of new customer applications and

attend project meetings as needed keeping the District informed of

zoning documentation needed from customer

. Using Norad and Siterra reviewed government submittals and field

observations; advised customer of any changes in project timeline

and/or budget

RICKEY L. HART

Page 3

Operations Manager

Monitored and handled operations of hub performance of 30 associates.

Oversaw and maintained OSHA safety standards; directed corrective action as

needed and reported results to management. Contacted vendors, prepared

bids, created purchase orders and managed deliveries.

. Analyzed transportation metrics: trailer use, delivery costs, carrier

settlement and on-line services

. Procured hub supplies, equipment and maintained inventory

. Ensure that billing is set up to meet Revenue Recognition and

other Accounting Policies

. Perform quality assurance to ensure Billing is complete and

invoices are prepared accurately and timely

. Track and monitor key performance metrics for Billing

. Proactively identify billing issues and work with appropriate

business partners to resolve them

. Identify process and/or system improvement opportunities, recommend

solution, obtain necessary approval and assist with implementation

. Reviewed change orders for accuracy; released change orders in

alignment with corporate policy

. Responded within expected time frames to customer service requests via

help desk and telephone

STARLINE WINDOWS CONSTRUCTION- San Diego, CA

2006 - 2008

Project Coordinating Manager

Purchased materials for six active projects, and four in closing stage.

Set up project schedules; provided administrative and technical support to

departments and project managers.

. Set up new filing system for recordkeeping of material drawings,

SOP's, bill of materials and change orders; thus improving efficiency

and customer service

. Restructured blueprints per building specifications with outside

coordinator

. Formulate and understand financial information from projects impacting

financials, ground leases and customer license agreements

. Review zoning regulations in support of new customer applications and

attend project meetings as needed keeping the District informed of

zoning documentation needed from customer

. Released change orders as quickly as possible to avoid construction

delays

. Supervised and coordinated scheduling of pre and post job activities

using Excel and Oracle

. Execute and deliver on the day-to-day Area Property Management

activities in accordance with company objectives

GOLDEN FLAME CONSTRUCTION - Scottsdale, AZ

2004 - 2006 Warehouse

Manager & Purchasing Assistant

Reviewed documents such as bill of materials, drawings, MPI's, and SOP's to

ensure completeness. Purchased and documented material using Excel

spreadsheets.

. Managed warehouse maintenance and organization

. Reviewed and released accurate change orders; followed up on required

action status

. Complied allocation and inventory reports on a daily basis

. Supervised daily shipping and receiving operations

RICKEY L. HART

Page 4

ACCOUNTS INC. - Tempe AZ

2001 - 2004

Inventory Control/ Coordinating Manager

Placed in various temporary warehouse positions for companies throughout

Metropolitan Phoenix.

. Placed orders using marketing request forms in conjunction with

marketing initiatives

. Implemented and released accurate change orders

. Ordered materials for various locations according to purchase orders

. Created and supported training for documentation compliance and

recordkeeping

. Established new procedures for warehouse operations using SITERRA

software

. Prepared reports of the day-to-day operations via Excel spreadsheets

BECHTEL CONSTRUCTION - Phoenix, AZ

Construction / Material Engineer with Norad and Siterra

CSK AUTO INC. - Phoenix, AZ

Warehouse Manager

EDUCATION

Pursuing BA, Information Systems Security, University of Phoenix, AZ

Associates of Arts, Vincennes University, Vincennes, IN

CERTIFICATIONS

Project Management Professional (PMP) Certification

Dynamic Worldwide Training Consultants, Tempe, AZ 2012

* * *

CQC Certification, US Army Corps of Engineers

HAZWOPER: 40 hours OSHA Certificate

Customer Service Orientation - Multiple Project Management - Project

Tracking - Purchasing

Project Coordination - Cost Control & Budgets - Facility Safety - Customer

Interface

Operations Management - Deadline Adherence - Inventory Management - Quality

Assurance



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