ELMOS R. WOODS

BRONX, NY *****

347-***-****

acdlno@r.postjobfree.com

WWW.LINKEDIN.COM/IN/ELMOSWOODS

NETWORK ADMINISTRATOR SYSTEMS ENGINEER TECHNICAL SUPPORT SPECIALIST

Experienced Information Technology Professional with solid background combining in-depth troubleshooting and vast, continuously growing array of technical skills with exceptional, highly regarded communicative talents. Versatile and dedicated technical lead always eager to perform tasks of all levels of complexity from desktop to data center. Trusted liaison working closely with all levels of personnel from C-level executives to entire departments. Welcome addition to any management team; ready, willing, and able to function in any role necessary, ensuring project success and on-time integration and delivery.

TECHNICAL EXPERTISE

- MESSAGING: Google Apps, Microsoft Exchange, Blackberry Enterprise Server, Motorola Goodlink, Office Communications Server

- SERVER / NETWORK ADMINISTRATION: Active Directory, Citrix Metaframe / Xenapp, VMware vSphere, Novell NDS, WSUS, Group Policy Management, FlashPanel Cloud Management, DNS, SQL (Express), MySQL

- COLLABORATION / TRACKING: Atlassian JIRA / Confluence, Zendesk, NetSimplicity / Asure Meeting Room Manager, Lotus Notes, Xymon Hobbit, Spiceworks, Splunk

- SECURITY / PROTECTION: Postini, TrendMicro, ManageEngine Password Manager Pro, McAfee, Symantec Antivirus

- BACKUP / RECOVERY: NetBackup, ARCserve, PureDisk, BackupExec, Exmerge, CommVault, NetApp SnapManager for Exchange

- RELEVANT SKILLS: Technical Writing, User Tutorial, Technical Advocate/Interpreter, Detailed Troubleshooting

PROFESSIONAL EXPERIENCE

TIFFANY & CO. (EMTEC, INC.), Parsippany, NJ 2014 to PRESENT

WINDOWS SERVER ADMINISTRATOR

Independent consultant contracted by Emtec, reporting directly to Tiffany Project Manager, deploying new file and POS Windows 2008 servers to domestic and overseas retail offices. Transfer production data to new server, maintain and verify print queues, examine all NTFS permissions.

- Improved productivity through deployment of newer, more stable servers with higher capacity storage for offices the USA, UK, Asia/Pacific, and Europe.

- Bolstered security with server, hardening tasks for OS, SNMP, SQL, and IIS services.

- Analyzed procedure guides for EUP migration and deployment, pinpointing discrepancies and working collaboratively with project manager, offering suggestions for efficiency and expediency.

THOMAS PUBLISHING CO, LLC, New York, NY 1997 to 2013

SENIOR SYSTEMS ENGINEER

Senior member of infrastructure team, providing critical support to 600 end users, approximately 1000 PCs in a Windows Active Directory / Google Apps environment, maintaining high-volume, day-to-day functioning of corporate e-mail system, security / antivirus protection, physical / virtual server management / inventory, and resource scheduling for New York and Pennsylvania offices.

- Migrated company from Microsoft Exchange to Google Apps mail, saving on overhead and data center resources.

- Administered and maintained JIRA / Confluence, leading to more efficient tracking of all IT projects and initiatives as well as providing management with more accurate reporting of productivity.

- Assigned lead administrator role for Citrix farm, troubleshooting and applying updates as needed; held one-on-one tutoring sessions with users, contributing to enhanced remote access and lowering disaster recovery costs.

- Designed and maintained Active Directory OU structure based on company hierarchy, allowing for more efficient user administration and group policy implementation; streamlined Active Directory by migrating acquired domains and forests into primary and demoting legacy domain controllers and sites, allowing for faster, more efficient replication and performance.

- Worked closely with Human Resources during investigations of potential misuse of company email system as well as sensitive termination procedures, securing overall integrity of corporate messaging.

- Transitioned management in maintaining domestic and international sales force presence on Global Address List, reducing burden of users to updating often changing contacts lists.

- Instituted and designed enterprise conference room scheduling system, allowing users to book their own meetings instead of executive assistants. Hosted demos showing how to incorporate the product with Outlook Calendar.

- Advocated for managers and executives with individual phone service providers, acquiring most optimal data plan for using Goodlink and Blackberry.

- Consulted with management and team leaders on group needs during ISP rollover planning process, ensuring smoother transition.

- Documented technical procedures and developed detailed, user-friendly instructional manuals.

- Contributed articles to company newsletter and was profiled upon reaching 5th-year anniversary in 2002.

EDUCATION

Bachelor of Arts, English Language and Literature, University of Michigan, Ann Arbor, MI

PROFESSIONAL DEVELOPMENT

- 5047A: Introduction to Installing and Managing Microsoft Exchange Server 2007

- 5051A: Monitoring and Troubleshooting Microsoft Exchange Server 2007

- 2273A: Managing and Maintaining a Microsoft Windows Server 2003 Environment

- 2400B: Implementing and Managing Microsoft Exchange 2003

- CTX-1256AI: Citrix Presentation Server 4.0: Administration

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