Ti ar a Ban k s

*** *. ** ** ***** t Apt. * ** n Steger, IL 6 047 5 n Primary Number: (630 ) 8 86-8 520 n

Email :Tbanks841 @yahoo.com

R e cep tio nis t

Custom er Ser vice Ex pert n M S Office “o wer User ” Adept Wr itten /Verb al Com m unicator

n

P

K EY S K ILLS

Telepho ne & F ro nt Desk Rec epti on n Cust omer S er vic e n F ili ng Dat abase & Rec or ds

Offi ce S ki lls:

Repo rt s & Sp readsheet s n C ompl ai nt H an dli ng n Data En tr y (55 WPM )

Word n Exc el n Power Poi nt n Access n V isi o n O ut look n Win dows V ist a/X P/7

Comp uter Sk il ls:

PRO FES SI ON AL EX PERI ENCE

Prem ier S ecurity (Westchester, IL) n Fu ll Tim e S ecur ity Officer, 9/ 2013 to P resent

§ Interacted w ith ten an ts, visito rs and clients in a friendly bu t p rofession al mann er.

§ Patr olled an d secu red pr iv ate pr operty .

§ Wr ote thor ough repo rts on d aily activ ity an d in cid ents.

Prem ier S ecurity (C hicago, IL) n F loating Secu rity Officer, 3/ 2013 to 9/ 2013

§ Interacted w ith ten an ts, visito rs and clients in a friendly bu t p rofession al mann er.

§ Floating secur ity o fficer betw een three differ ent b uild in gs.

§ Operated the fr eight elevator, security d esk, cam era system, building p atr ol.

§ Kept a clean and pr ofessional w or k area.

§ Allow ed access to tenants thro ugh k eycard s on ly .

Prem ier S ecurity (C hicago, IL) n S ecurity Officer, 12 / 2012 to 3/ 2013

§ Intera cted wi th te nants, vis itors and c li ents i n a fri endl y but prof es sional ma nne r.

§ Wrote cl ea r, conci se and thorough re ports, whic h i nc l ude d dai ly ac tivi ty and inc ident.

§ Pe rforme d tasks wi th mi ni mal and/ or no supervi sion

§ Made sure pe rime te r wa s al ways loc ked and s ec ure d.

§ We nt above a nd be yond regula r duti es .

Br oadv iew Pub lic Wo rk s ( Br oadv iew, IL) n R eceptio nist, 6/ 10 to 8/ 2010

Exce ll e d i n role re qui ring the a bi li ty to handle a va rie ty of custome r s ervi ce a nd admi nis trati ve

n

ta sks and resol ve c ustome r i ssues wi th e xpe die nc y.

De monstrate d profi c ie nc i es i n tel ephone and f ront-des k re ce pti on wi thin a hi gh- vol ume

n

envi ronme nt. Cal me d upse t/ angry c ustome rs re se arche d and ra pi dly solve d probl e ms and re bui lt

cl ie nt trust to preve nt the l os s of key ac counts.

Le d “l eanup” f c ompany da ta ba se and fi le s. Re store d orga ni za ti on to pe rsonne l, f inanc ia l a nd

c o

n

ope rationa l rec ords and ac c el erated data input, proce ssi ng a nd re tri eva l ti me s.

Consi stently pra ise d by manage me nt for the qual ity and time li ne ss of reports, atte nti on to detai l,

n

exempla ry c us tomer se rvi c e de li very a nd te am-pl ayer a tti tude.

Vector ( Cu tco) (Elm hu rst, IL) n Sales Rep resentativ e, 3/ 10 to 6/ 2 010

Serve d as f irst point of c ontac t f or stude nts, fa culty and s ta ff c al li ng or vi si ti ng the ma in

n

admi nis trati ve off ic e . Eff ic i entl y opera te d c ampus swi tc hboard and provi ded prompt, c ourteous

and knowl e dge able as sis ta nc e.

EDUCATI O N

Cur rently attendin g K aplan Univ ersity an d w or kin g tow ar ds m y bachelo r’d egr ee

s

C oncen tratio n: Cr ime S cene Inv estigation

Contact this candidate