Charlotte Laver

Swanley, Kent

074*-***-****

acdl2h@r.postjobfree.com

Personal statement

As a highly motivated and results orientated individual, I am hard working

and proactive who will always give 110% to any given task. I have a proven

record of accomplishment for proving excellent customer service and

maintain a professional manner at all times.

Interests

I enjoy spending time with my family and friends.

Career summary

Temping - Administration / Reception July 2013 - Present

Morgan Stanley Cover Receptionist / Administration July 2012 - July 2013

Duties

* Ensure that clients expectations are met and where possible exceeded

* Liaise with the relevant people and make sure that the clients and guests

are met or escorted to the relevant area in a timely fashion

* Ensure waiting clients are kept informed of any delays or progress

* Handle all incoming telephone calls or enquiries

* Liaise and communicate with other team members and other service

departments in a clear and timely manner

* Trained to cover all floor reception areas

* Maintain an organised and tidy work area

* Issue passes and maintain the system

* Checking, tidying and preparing meeting rooms

* Check, read and action all emails regularly and on a timely basis

* Liaise with catering

* Provide a friendly, courteous and prompt welcome to all clients and

guests

Visual Success Media Office PA / Administrator Jan 2010 - Jul 2012

VSM are global leaders in providing giant screen entertainment featuring

the latest in LED

Screen technology. They operate in a broad range of events including live

concert tours, major sporting events, and festivals on a global scale.

Duties

* General office ad-hoc

* Credit Control

* Sales Invoicing

* Expenses

* Answering & filtering calls

* Stationary

* Post & Couriers

* Co-ordinate staff entertainment

* Full diary Management

Systems used

* MS Excel

* MS Word

* MS Outlook

April 2008 I went on maternity leave, and decided to stay at home full time

to look after my daughter.

Abbey National Customer Service Advisor April 2005 - April 2008

I was part of a team of advisors for the Abbey, based in a very busy branch

in Canary Wharf.

Duties

* Handling telephone queries

* Face to face customer support

* Meeting monthly targets

* Cash desk

* Diary management

* Meeting & greeting customers

* Marinating a professional manner at all times

Competitive Media Office Administrator September 1999 - March 2005

Duties

* General office ad-hoc

* Sales Invoicing

* Expenses

* Answering & filtering calls

* Stationary

* Post & Couriers

* Co-ordinate staff entertainment

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