james M. Turton

*** *. ********* *** ( Seven Hills, OH 44131

Home: 216-***-**** ( acdkx9@r.postjobfree.com

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INSIDE SALES REPRESENTATIVE / TELESALES

Goal: To aggressively prospect, maximize sales, provide exemplary customer

service and squash the competition

. Quota-surpassing sales representative with a history of exceeding

employer expectations across diverse industries. Enjoy talking to

people and establishing a long-term, loyal customer base.

. Persuasive communicator; use consultative selling skills to identify

opportunities, overcome objections, build relationships and turn cold

canvassing into sales.

. Tenacious negotiator and closer; adept in conveying the benefits of

products/services and generating customer interest. Quickly learn,

master and sell new product offerings.

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SALES SKILLS

Account Acquisition & Retention Business-to-Business Sales

Cold Calling & Telephone Sales Business-to-Consumer Sales

Territory Management & Customer Support Lead Qualification & Generation

Powerful Presentations

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CAREER PROGRESSION

FRANCIS DAVID CORP/ELECTRONIC MERCHANT SYSTEMS -- Cleveland, OH -- 11/1998

- 11/2010

Inside Sales Representative

Initiated and closed sales for a leading supplier of electronic merchant

credit sales solutions. Sold service renewals and expanded customer base

within the United States and U.S. territories. Built relationships with key

decision makers and matched customers with the right solutions for their

needs.

Sales Results:

. Served as integral member of sales team that delivered sales increases

averaging 15% each year.

. Consistently exceeded 300 cold and follow-up calls weekly, earning

recognition as one of the top 10 reps based on production and revenue

(2009).

. Awarded "Sales Rep of the Week" for sales, service and relationship-

building excellence during 2009/2010.

. Nominated by manager for "Chairman's Cup" award for outstanding

production in equipment leases and revenue generated (2009).

NATIONAL OFFICE SERVICES -- Cleveland, OH -- 10/96 to 10/98

Account Representative

Solicited business for a office furniture and design supplier's suite of

products. Managed customer accounts, built positive relationships with

customers in support of outside sales representative efforts. Contributed

to the growth of account base within territory.

Sales Results:

. Achieved $785K in sales in FY1997, exceeding gross profit objective by

125%.

. Achieved $985K in sales in FY 1998, exceeding gross profit objective

by 130%

. Recognized for outstanding sales achievement in 1998.

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EDUCATION & ADDITIONAL EXPERIENCE

Life Insurance Representative - Ohio - 1978 - 1996

American Council for Underwriters, Life Underwriters Training Council

Fellowship (LUTCF) -- 1982

Continuing education in sales techniques and processes.

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