IT PROFESSIONAL

ACHIEVEMENTS, SKILLS, AND ABILITIES

. Proven ability to diagnose, troubleshoot, and resolve technical

problems.

. Quick learner with strong working knowledge of software, hardware,

networking, operating systems, and security applications

. Demonstrated background working well with students and co-workers in

one-on-one and group settings.

. Great analytical and problem-solving abilities.

. Great communication Skills, fluent in English and Spanish

TECHNICAL QUALIFICATIONS

Operating Systems: Windows XP Vista 7 8 Server 2013 Cisco IOS

Networking: LAN/WAN, TCP/IP

Software Applications: MS Office 2010 2013 (Word, Excel, Power Point),

Norton Utilities, Adobe Photoshop

CERTIFICATIONS

Cisco Certified Network Associate (CCNA), 2014 CSCO12592548

Microsoft Certified Solutions Expert (MCSE), 2014 E741-6189

Microsoft Certified Solutions Associate (MCSA), 2013 E515-4369

Microsoft Certified Professional (MCP), 2013 E421-7846

Network + (2014) 4PEQ09JLYKV45VRX

A+ (2013) 798E2K9J53RESHTC

IT EXPERIENCE

Labs, IT Academy, Miami, FL 480

Hrs.

. Support LANs, WANs and network segments.

. Maintain network servers such as DHCP, DNS, and File servers.

. Troubleshoot problems.

. Network and system security.

. Evaluate and modify system's performance.

. Design and deploy networks.

. Perform network address assignment.

. Routing table configuration.

. Active Directory users, groups, policies

. Hyper V

. Administer servers, desktop computers, routers, switches, WSUS,

security updates and patches.

. Cisco IOS, routing protocols, switching, VLAN, ACLs.

Bis Music, Havana, Cu 2006-

2008

Help Desk Technician

. Operate as service point-of-contact for help-desk, helping to

diagnose, troubleshoot, and resolve approximately 8 tickets per day.

. Provide daily technical support for e-mail, network, connectivity,

telecommunications, peripheral equipment, and system maintenance. Set

up computers, install OS, antivirus software and MS Office, password

resets, virus removal and software deployment.

EDUCATION

The Academy, Miami, FL 2013-2014

Cisco, Microsoft and CompTIA Certifications

University Enrique Jos Varona, Havana, Cuba

2000-2005

Bachelor's Degree in Art/Music

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