CLARISSA MOSE

***** ***** **

Missouri City Tx **489

281-***-****

acdksk@r.postjobfree.com

OBJECTIVE

To obtain a challenging position that allows me to utilize my current skills to assist in advancing

a business that offers a stable employment opportunity. I am also eager to learn new skills and

business and technological advancements.

EDUCATION

Associates of Arts in Business University of Phoenix 2010

SUMMARY OF SKILLS

• Twelve years of collections and customer service experience

• Highly skilled in collecting on Past Due customer accounts, including resolution of

discrepancies

• In-depth knowledge of different collection methods and severance process

• A strong desire to continually elevate the performance of the business as a matter of

satisfaction

• Knowledge of Fair Debt Collection Laws.

• Dedicated and meticulous: Able to exceed both external and internal customer

expectations

• Good Communication and customer service skills

• Outstanding skills in relationship building

• Extremely motivated and flexible team contributor

• Proven record of efficiency and continuous development

• Flexible regarding work schedule – overtime, night and weekends

EXPERIENCE

10/15/2001-09/15/2013: First Data. Houston, Tx Recovery Dialer Collector

Collected on unpaid consumer debt or 3rd party merchant receivables in a call center

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environment.

Collected in compliance with all applicable regulations and internal performance

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standards in order to meet or exceed a monthly goal objective of the department.

Contacted the proper party manually or via automatic dialing system

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Documented all discussions and actions in the collections system or database

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Confirmed payment arrangements and finalize calls.

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Contact this candidate