David Bailey

Seeking Employment in Technology Management Information Security IT Services & Consulting

Engineering

acdkro@r.postjobfree.com

Summary

Actively seeking opportunities in technology management and service support, including information systems

security, requirements analysis, implementation, design, evaluation, testing, training, and delivery of business

capabilities for telecom and IT customers within education, corporate, and government organizations.

* Leadership roles supporting customers, project teams, research, and delivery of engineering and IT services

and capabilities

* Collaboration with managers, vendors, and cross-functional teams to incorporate expertise, identify solutions,

and manage customer priorities to achieve established goals

* Strong background in needs assessment, problem solving, research, planning, technical documentation, and

business and engineering support

* Expert in personal computer systems integration, matching performance and capabilities to customer

applications while managing total cost of ownership

* Network and computer systems support in complex enterprise environments

* Telecom managed services for global data networks

Experience

Technology Consultant & Investment Intern at Bailey & Associates

February 2013 - August 2013 (7 months)

Volunteer services and support for a small business dedicated to personal financial services, including

investment, estate, tax, and retirement planning.

• Configured IBM and Lenovo hardware and financial software platforms (Bloomberg Professional and

Schwab PortfolioCenter) used for client portfolio management and financial data research and analysis.

• Upgraded business broadband service and configured wired and wireless networks for desktops, printers,

and mobile devices.

Project Manager at Liberty University

2010 - 2012 (2 years)

Using a portfolio management system and SaaS ERP, managed small teams for delivery of new services and

capabilities for customers. Increased accuracy of project weekly reports for project managers and supervisors.

Participated in business system committees to provide continuity and communication between organizational

initiatives.

• Proof-of-concepts, technology evaluations, and delivery of new services including: a live-video object

counting system, a cloud-based SaaS business tool for project processes, and a software contract compliance

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and license tracking tool.

• Payment Card Industry security remediation initiatives, including identification of configuration items that

process, store, and transmit personally identifiable information (PII), with the focus on mitigating security

vulnerabilities specified in the PCI standard and IT guidelines. Contributed inputs to vendor evaluation, cost

negotiation, product acquisition, and business justification for a multifactor authentication solution.

• Virtual storage and transcode system for Liberty University On-Line staff to store raw and edited training

videos for easy access and to coordinate designs with other training material developers.

• Information access solution for Liberty News Media staff to place videos and photos in a public facing

directory folder. Solution allows public media press to download school related news for publication and

broadcasting.

2 recommendations available upon request

Graduate Teaching Assistant / Researcher - Industrial Engineering at Virginia Tech

2008 - 2009 (1 year)

Instructional Technology Support / Software Feasibility Study:

Led team in providing optimal support to faculty members and 1,000+ engineering students with interactive

software learning tool and tablet PC within the College of Engineering. Trained and mentored team members

on software and support best practices. Designed and conducted a feasibility study with 80 students using a

client-server modeled interactive software tool and tablet computers in a wireless classroom environment.

Human Factors Engineering:

Member of team, co-investigator, and co-designer charged with researching and documenting results of

studies on situation awareness and depth perception leveraging vision technology for an engineering and

manufacturing company.

• Devised procedures to measure situation awareness.

• Calibrated equipment and collected system performance data generated from visual acuity and

motion-capture tests.

• Generated wire-frames using motion capture data for quantitative analysis and co-designed user experience

questionnaire for qualitative analysis.

Consultant & Resource Coordinator - IT Services at South Carolina Department of Employment and

Workforce

2006 - 2007 (1 year)

Originally retained to provide hardware, software, and networking support for the organization. Given

additional responsibility to upgrade infrastructure to improve overall service reliability and performance.

Recommended policies, best practices, and methodologies for IT Services team.

• Enhanced customer relations with on-site visits, one-on-one training, emails, and phone communications.

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• Configured, tested, and installed new HP network switches at remote sites and main campus, eliminating

maintenance and supportability issues. Documented technical procedures for the configuration of network

switches.

• Developed documentation detailing IT best practices, enterprise tools and services, and configurations for

Norton AV client-server, desktop security, network switches, and printers.

• Customer support of desktops, printers, network, and data security.

• Survey and assessment of existing IT infrastructure.

• Management of Windows servers and data network equipment.

• Use of tools to create, store, and install system images to workstations.

• Creation of documentation to help train and share processes and configuration knowledge with IT staff.

Consultant / Implementation Engineer - Engineering & Integration Center at MCI (now Verizon

Enterprise Solutions) and MODIS IT

2004 - 2004 (less than a year)

Brought in to collaborate with technicians to install and configure DSL and Fractional T1 data circuits at

business sites for the United States Postal Service. Restored, resolved, and tracked escalated telecom

infrastructure issues during high-volume workloads.

• Delivered quality assurance of configuration plans for major telecom infrastructure upgrade.

• Pivotal role in remote configuration, testing, installation, and performance verification of more than 300

data communication links.

• Partnered with account team and project manager to ensure quality implementations at client sites and

database information regarding provisioning activities.

Network Management Engineer - Operations & Technology at MCI (now Verizon Enterprise

Solutions)

1998 - 2004 (6 years)

Core member of team charged with ensuring world class support and systems management of critical network

infrastructure including approximately 1,300 customer business offices throughout the United States and

Asia-Pacific. Managed fractional T-1, Frame Relay, and ISDN systems. Configured changes in network

hardware, installed and upgraded sites, and restored data circuits to meet established SLAs. Collaborated with

national and regional telecom providers to track and resolve data transmission anomalies.

• Troubleshot and configured BRI ISDN dial-backup, including ISDN layers Q921, Q931, PPP CHAP.

• Applied advanced problem isolation methods to identify root causes and restore Frame-Relay, T1/FT1

circuits, digital access cross-connects (DXC), CSU/DSU, and NIU/smartjacks.

• Configured and managed Cisco routers, Visual Networks performance monitors, and T1 CSU/DSU devices.

• Utilized network tools such as Ciscoworks, IBM Tivoli NetView, and WAN remote monitors.

• Worked with field engineers at customer premise to isolate and restore circuit outages.

• Performed new site acceptance and updates to the management database as part of network operations and

configuration management activities.

• Calculated weekly and monthly network performance metrics (MTTR, Network Reliability, etc.), created

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slide presentations for both MCI and customer staff, and devised improved, internal operational processes.

Comms-Computer Systems Engineer & Network Systems Manager at United States Air Force

1991 - 1996 (5 years)

Active Duty, Commissioned Officer

Individual Ready Reserve, USAFR, 1996 to 2002

Volunteer Experience

Web Photographer at SPCA of Wake County

Used personal equipment and knowledge of digital photography to create professional looking pictures of

animals that needed adoption.

English as a Second Language (ESL) Instructor at Community Church

Courses

Network Management Engineer - Operations &

Technology

MCI (now Verizon Enterprise Solutions)

Advanced Cisco Router Training

Cisco Internetwork Troubleshooting

Telecommunication Protocols

Nortel Passport Operations and Maintenance

Customer Service

Independent Coursework

USAF Communications-Computer Systems Officer

Training

T1 Data Networks

Cisco Router Configuration

TCP/IP Interop Seminar

Quality Management

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Certifications

ScrumMaster

Scrum Alliance License 156804 August 2011

Project Management Professional (Expired)

Project Management Institute October 2004 to December 2007

Projects

Effects of Video Placement and Spatial Context

2007 to Present

Members:Yi Wang, David Bailey, Trevor Kennedy, Sarah Peck, Swethan Anand

I was a co-investigator of a human information processing project involving video surveillance tasks using

computer 2D/3D maps with different video placements and spatial context. I provided feedback/suggestions

for the experimental plan, developed questionnaire for test participants, helped recruit and interview

participants, and analyzed verbal response data.

We focused on real-time video data visualization and evaluated two important design factors video

placement method and spatial context presentation method. In addition, we evaluated the effects of spatial

knowledge of the environment. Each participant performance was measured through path reconstruction

tasks, where the participants followed a target through simulated surveillance videos and marked the target

paths on a computer generated environment model. We found that embedding videos inside the computer

generated model enabled real-time strategies and led to faster performance. With the help of contextualized

videos, participants not familiar with the real environment achieved similar task performance of participants

who worked in that environment.

Proposed Design for Commercial Fishing Vessel Lighting System

2007 to Present

Members:David Bailey

Given system constraints, I wrote a design proposal utilizing human-machine systems engineering techniques

including requirements analysis, function allocation, and task analysis. I also considered other human factors

principles and design methodologies for visual displays and photometry for one of the most dangerous

occupations – commercial fishing.

Conceptual Website Design & Usability Measurements

2008 to Present

Members:David Bailey, Vineeta Chaube, Michael Ringenbach, Bobby Beaton

Conceptual social network and retail website for musicians and music lovers in the Southwestern Virginia

area, particularly Blacksburg, VA. We applied usability engineering principles - formative evaluations,

cognitive walk-throughs, benchmark and critical incident measurements, cost-priority analysis, and user

questionnaires - to develop a prototype design of a social and business website for retail client with these

characteristics:

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• An efficient and data-rich presentation of upcoming music events and technical reviews.

• An easy-to-learn (walk-up and use) and low-error interface for musicians, bands, client staff, dealers, and

the general public.

• A high rate of return to the web pages among users and a sense of high user satisfaction and positive

experience with the website.

• Efficient and error free synchronization of music events and calendars.

My role and responsibilities included:

• Organize and facilitate team meetings - virtual and non-virtual.

• Scan environment and conduct staff interviews to understand client-customer roles and interactions,

business goals, customer classifications, and system requirements.

• Conceptualize usage scenarios, screen designs, sustainability, and usability specifications.

• Benchmark analysis and web page navigation tasks.

• Prioritize and recommend changes to content and UI design elements for overall improvement of website

UX.

• Document design progress and evaluation results.

Skills & Expertise

Testing

Technical Writing

Research

Customer Support

Technology Management

Information Security Awareness

Network Administration

Six Sigma

Project Management

Process Improvement

IT Security Best Practices

Operational System Testing & Evaluation

Requirements Gathering

Agile & Waterfall Methodologies

Computer Hardware

Scrum

Risk Assessment

Education

Dallas Theological Seminary

Midlands Technical College

Six Sigma Green Belt

University of South Carolina-Columbia

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Virginia Polytechnic Institute and State University

B.S., Electrical Engineering

Virginia Polytechnic Institute and State University

M.S., Industrial & Systems Engineering

Virginia Polytechnic Institute and State University

Air Force ROTC, Air Science and Operations

Wake Technical Community College

Outdoor Photography

Interests

Design, manage, and support the best user experience, user support, products, and services within a line of

business in healthcare, banking, financial services, government, education, e-commerce, consumer electronics,

telecommunication, software, renewable energy, home automation, internet appliances, personal computer,

engineering, IT, information systems security, technology management, data management, data analysis, data

visualization, leadership, team building, product management, program management, customer relationship

management, supply chains, technical writing, cloud services, cloud computing, business technology,

management consulting, manufacturing, lean, six sigma, process improvement

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David Bailey

Seeking Employment in Technology Management Information Security IT Services & Consulting

Engineering

acdkro@r.postjobfree.com

2 people have recommended David

"I worked with David for nearly two years at Liberty University in a Business Analyst/Project Manager

symbiotic relationship: With David’s help, I would set up projects that David would then execute. In these

interactions, David demonstrated an excellent grasp on technical details and the needs of his customers. As I

worked through follow up project tasks with David, I found the quality of his project documentation to be

both comprehensive and concise. David consistently displayed a hunger for knowledge and a strong work

ethic. I was sorry to hear that David had moved on and would welcome any opportunity to work with him

again."

Norman Naylor, MBA, PMP, IT Business Analyst, Liberty University, worked directly with David at

Liberty University

"I had the pleasure of working with David for approximately 2 years at Liberty University. We both were

Project Managers for various IT Projects in regards to new software implementations, configurations and

upgrades to name just a few. David oversaw many other projects than these and I will let his own resume’

speak for those. I initially mentored David to familiarize him with the way projects were run at Liberty

University and David quickly came up to speed and was running his own projects with little or no other

direction in under 3 months. David has a keen eye for detail and is well organized. He is also proficient in

running his projects via an agile or traditional waterfall process. David has an extremely strong work ethic

and I would be happy to have him on my team at any time."

Jim Hughes, PMP, Project Manager IT Operations, Liberty University, worked directly with David at

Liberty University

Contact David on LinkedIn

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