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Sales Customer Service

Location:
Plantation, FL
Posted:
April 08, 2014

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Resume:

Arthur T. McHill

**** ** **** ***, *******, Fl 33322

954-***-****

acdkox@r.postjobfree.com

Profile

Operations & Distribution Director with an extensive career of

consistently increasing responsibilities in primarily the watch

and accessories industry. Expert and specialist in Customer

Service, After Sales Service and Inventory Control.

Experience

TechnoMarine USA Inc, Miami, Fl 2009 - 2013

Logistics/Distribution Manager

Managed receiving, vault storage, shipping, order entry,

customer service, after sales service for watch

importer/wholesale distributor.

. Managed receiving, storage and shipping of $20 million watch

inventory.

. Placed purchase orders with vendors for watches, strap,

accessories and displays based on sales forecast implemented

with sales team and monitoring inventory levels.

. Monitored incoming shipments with regard to pricing and

accuracy.

. Managed Consignment inventory/sales with major retailers.

. Managed returns process with customers and returns to

vendors.

. Main liaison with customs brokers for import/export of all

merchandise including duty drawbacks

Binda USA, Aventura, Fl 2005 - 2009

Logistics Director

Managed purchasing/forecasting, receiving, storage, order entry

(EDI), shipping, customer service and after sales service for

multi-brand watch & jewelry importer/wholesale distributor.

. Received and shipped over 200,000 watches/jewelry/POP yearly.

. Managed purchasing/planning, receiving, storage and shipping

of $35 million watch/jewelry inventory to USA, Caribbean,

Canada, Mexico, Venezuela, Argentina, Uruguay & Chile.

. Executed purchasing plan by analyzing sales history to meet

seasonal inventory requirements and control monthly costs.

. Managed finance staff (A/R, A/P, etc); prepared reports with

Finance Manager for home office in Italy.

. Prepared, managed and implemented budgets for all departments

(Finance, Customer Service, Inventory Control).

. Managed all staff with department managers.

. Directed outsourced warehouse operation and after sales

services operations.

. Reconciled weekly inventory reports and quarterly physical

inventory with third party logistic supplier.

. Supervised IT staff; reviewed & implemented modifications to

software with IT. Implemented EDI program with major

accounts by working closely with IT Dept.

. Negotiated cost effective transportation for multinational

shipments from suppliers/vendors and to distributors.

Sunlinc, Weston, Florida 2002 - 2005

Director of Operations

Oversee all areas of operation for Destination Management

Company.

. Liaison with clients to establish program parameters & costs.

. Source, negotiate pricing & purchase supplies/rates with

vendors.

. Receive store & ship supplies to offices in the Caribbean.

. Arrange import/export of supplies to/from Caribbean offices.

. Direct 3 General Managers (2 in Caribbean offices) & more

than 45 employees.

. Developed & implemented operational procedures, systems &

processes to improve work flow.

. Established inventory control & warehouse system.

. Created employee manual.

. Explicated job descriptions for entire organization.

. Implemented and formed credit card payment process.

Movado Group Inc., New York, NY & Paramus, NJ

1982-2002

Retail Store Manager, 2000 to 2002

Relocated to Florida to open & manage watch, jewelry and gift

boutique with over $2 million in sales.

. Accountable for all aspects of store operations (sales

management, shipping/receiving, inventory control, customer

service & training).

. Directed 8 sales staff to reach sales budget goals.

. Supervised budget, reported to Director of Retail Sales.

. Increased sales from $1.2 million (first year) to $2.1

million (second year).

Luxury Distribution Director, 1993 to 2000

Managed receiving, storage, shipping, order entry, customer

service and after sales service for luxury brands (Piaget, Corum

& Concord).

. Managed staff of 6 watchmakers with regard to after sales

service and quality control.

. Increased productivity over 15% by measuring work flow &

inputting standard hourly production rates.

. Assisted in designing new warehouse facility.

. Helped increase forecast accuracy to 90%.

. Established personnel policies and procedures.

. Managed vault/storage and vault procedures with security

director to minimize risk.

. Liaison with security director to insurance broker to ensure

vault and premises are adequately covered.

Education - BS. Business & Management, State University of New York at Old

Westbury

Technical BPCS Software (SSA IBM AS-400), GP Dynamics, Scala, QuickBooks.

Military Sergeant United States Air Force

Air Force Commendation Medal & Good Conduct Medal



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