Karen Lorraine Torres

**** ****** ****** **** #****

Arlington, Texas 76006

acdk0i@r.postjobfree.com

817-***-****

Objective

To utilize the skills, knowledge, and experience I have obtained to further my career.

Education

University Of North Texas Graduated 1996

Bachelor of Science in Hospitality Management

Minor in Business Management

Tarrant County Community College 1992 1994

Northside High School Graduated 1988

Employment

Budget Rent A Car Arlington, Texas

Customer Service Manager 2002 2007

Engaged with customers on a daily basis, made reservations, shift scheduling, handled money,

problem solving with customers and staff.

Budget Suites of America Grand Prairie, Texas

Assistant Hotel Manager 2000 2002

Checked residents in and out, handled money on a daily basis, in charge of housekeeping staff,

responsible for hiring and firing employees, checked cleaned rooms for up to standard conditions,

made bank drops on a daily basis.

Wyndham Reservation Center Fort Worth, Texas

Call Center Supervisor 1997 1999

Made hotel reservations using up sells, handled disgruntle customers, helped employees train on

the system, promoted motivation, successfully trained in international reservations, screened

employee calls for accuracy and up sells.

Four Seasons Resort and Club Irving, Texas

Housekeeping Supervisor 1992 1997

Scheduled shifts and rooms to be cleaned, gave reviews to employees, interacted with guests on a

daily basis, check clean rooms for five star standards, in charge of 5 8 employees on a daily basis.

References Available Upon Request