**** *********** ******

Johnstown, CO *****

970-***-****

acdjzm@r.postjobfree.com

QUALIFICATIONS SUMMARY

Motivated, versatile professional offering thorough experience in technical

writing, marketing/communications, software support, and training.

Accustomed to working both solo and collaboratively in fast-paced, highly

technical environments. Extensive knowledge of both software and hardware

development as well as documentation processes, which has made me a

productive and valued member of the overall corporate team. Inactive DOD

Secret Clearance.

TECHNICAL EXPERTISE

Operating Systems: MS Windows, MS-DOS, Mac, Unix

Languages: HTML, SGML, XML

Applications: Microsoft: Word, Excel, Access, PowerPoint, Outlook,

Publisher, Visio; Adobe: Acrobat, InDesign, FrameMaker, Photoshop,

PageMaker, Illustrator; Corel: WordPerfect, CorelDraw; Quark; RoboHelp;

Cartographer CAD; Interactive Authoring and Display System (IADS), eRPSTL

(Electronic Repair Parts and Special Tools List), Visual SourceSafe, J.D.

Edwards, Insight, Filmtrack, and others.

EXPERTISE

< Technical documentation: writing and editing for print and online

delivery.

< Online Help System development for Windows, Mac, and web-based

applications.

< Online, web-based, and classroom training development.

< Training manual development and design for the use of military,

hardware, software, and medical products.

< Web page design and development.

< Training of personnel on hardware equipment, software applications,

and medical technology.

PROFESSIONAL EXPERIENCE

Senior Technical Writer / Application Support Coordinator /

September 2006-February 2014

Software Quality Assurance Specialist / Business Analyst

Colorado Satellite Broadcasting, Boulder CO

< Streamlined support and maintenance processes for mission-critical

accounting software, bringing it from approximately 30 hours per week

to approximately 5 hours per month.

< Developed, designed, and wrote user manuals and online help for

software products.

< Trained new hires on multiple software systems.

< Provided software support and training for local and remote staff.

< Created SOPs for both proprietary software and off-the-shelf

solutions.

< Gained expertise on a variety of systems, which enabled me to assist

multiple divisions within the company.

< Planned, supervised, and participated in the implementation of bug

fixes, patches, and system upgrades for mission-critical software

systems.

< Performed tests on computer applications to isolate and solve issues.

Initiated tests, analyzed results, and provided solutions to technical

problems in a fast-paced environment.

< Documented complex test plans and problem-solving tasks.

< Worked with software engineers to design, build, and roll out

software, which ensured minimal downtime for our users.

Layout Designer / Art Director February 2009-present

Blackwyrm Publishing, Louisville KY and Hero Games, Gerlach NV

< Hired and supervised a large group of artists for work in a variety of

books.

< Wrote, designed, edited, and laid out books on a tight schedule.

< Interfaced with printing companies to ensure a high-quality product was

released on time.

< Designed trade dress for use in multiple book lines.

< Published multiple articles for online magazines.

PROFESSIONAL EXPERIENCE (CONT)

Technical Services Lead February 2006-August 2006

Foreign Exchange Translators, Louisville CO

< Lead both internal and external Technical Services teams.

< Responsible for all areas of electronic production for localization of

web sites, print and online documents, and graphics.

< Deciphered/decrypted the properties of source documents in various

formats and languages, and re-created desired properties in a localized,

targeted format.

< Provided training and mentoring to the Technical Services staff as well

as contractors and freelancers.

< Worked with Project Management teams to deliver products on time and

within budget guidelines.

< Recommended best technical processes for projects.

Senior Technical Writer August 2004-January 2006

Vertis Inc., Boulder CO

< Developed, designed, and wrote user manuals and online help for software

products.

< Designed layout and wrote copy for marketing materials, including White

Papers.

< Worked on committee to determine company-wide writing standards for

manuals, white papers, RFPs, and all other documentation.

Lead Technical Writer February 2003-August 2004

Lockheed Martin / SCCI, Boulder, CO

< Developed and authored online Interactive Electronic Technical Manual

(IETM) which describes the operational and maintenance tasks for USAF

Space Based Infrared Systems (SBIRS) program.

< Designed and built Electronic Repair Parts and Special Tools List

(eRPSTL) database for SBIRS program.

< Promoted to Lead Technical Writer within eight months of hire.

Senior Technical Writer / Marcom Coordinator October 1999-

November 2001

Optimus Corporation, Fort Collins, CO

< Designed, wrote, and published user manuals and online help for software

products.

< Designed layout and wrote copy for marketing materials.

< Planned and implemented tradeshow presence.

< Managed internal and external vendor relationships.

< Developed software training, online tutorials, and led classroom

training.

< Designed and developed marketing material, user manuals, tutorials, and

training program for use of the Department of Defense's FED LOG database

program.

< Designed and maintained company web page.

EDUCATION

< Master of Arts Degree in English, Colorado State University

< Bachelor of Arts Degree in English, Colorado State University

< Professional training in book, magazine, and advertising layout

< Professional training in J.D. Edwards Configurable Network Computing

(CNC) systems

< Professional training in software testing and Quality Assurance

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