Shasta S. Dungey

**** ****** ****** **** ***** Jr SW Apt 2313

Atlanta, GA 30311

323-***-****

acdjog@r.postjobfree.com

OBJECTIVE:

To bring to your organization enthusiasm, dedication, responsibility, and good work ethic, combined with a

desire to utilize my skills obtained through experience.

EDUCATION:

Clark Atlanta University, Atlanta, Georgia

Bachelor of Arts, Business Administration, May 2012

Concentration: Supply Chain Management

RELATED WORK:

• Proficient experience in Microsoft Programs: Word, Excel, PowerPoint, Project, and OneNote

• Elementary level of SAP, Pivot tables, breakeven analysis, and spend analysis, Critical path and forecasting

and Lean Six Sigma

EXPERIENCE:

Donnelly Communications Atlanta, GA

Customer Service Representative October 2013- January 2014

• Handling customer inquiries with the highest degree of courtesy and professionalism.

• Working in one or multiple skill sets over various customer contact channels.

• Providing first call resolutions and offering alternative solutions where appropriate.

The Coca-Cola Company: The World of Coca-Cola Atlanta, GA

Guest Relations Ambassador May 2013- October 2013

• Actively engaging with all guests and anticipates their needs.

• Sharing knowledge of and telling the history and stories about the brand and the company.

• Crowd control including organizing of lines and ability to communicate with large groups and Ambassadors.

Allen Professional Graphics Group Atlanta, GA

Quality Control Assistant March 2013- April 2013

• Receiving and handling of incoming inventory.

• Inspection and assortment of inventory for production.

• Finalize order and ship product to customers.

Contemporary Services Corporation Atlanta, GA

Event Staff August 2012- March 2013

• Customer Service representative.

• Manager of crowd control.

• Liaison between staff and managers.

Dangerfield Institute of Urban Problems Los Angeles, CA

Childcare Worker and Administrative Assistant May 2010-January

2012

• Created a safe environment for eighteen (18) co-ed youth ages 8-18 in efforts to build confidence and trust.

• Provided efficient service through administrative work.

• Assisted six (6) youth residents in developing plans for life after foster care.

LICENSES AND CERTIFICATION

• Notary Public, State of Georgia, Fulton County, 2014-2018

HONORS, ACTIVITIES & COMMUNITY SERVICE:

• Zeta Phi Beta Sorority, Active Member, 2012- Present

• Council of Supply Chain Management Professional, Member, 2011-Present

• March of Dimes, Volunteer, 2010-Present

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