Simony Morais Hanna

Monroe St

Hollywood Fl. ****0

786-***-****

acdjo7@r.postjobfree.com

Open position within your company

Summary of Qualifications: Highly organized, oriented, detailed and

flexible individual who is more than capable of representing the

organization in a pleasant and professional manner.

Experience

Hostopia, Deluxe Corporation

Start: 01/24/2011 - Sept. 2013

Started as Technical Support Specialist Tier 1

Promoted to Technical Support Specialist Tier 2

Duties:

Technical Support Specialist for English, Spanish and Portuguese partners.

Specialist in tickets escalations, providing troubleshooting and solving

different issues.

Troubleshooting websites and applications in a timely manner by using

proprietary tools and knowledge of Linux command line.

Provide support to end users over the phone or email by identifying issues

and resolving it.

Provide Database support by testing/recovering Databases connectivity

through Linux command line.

Knowledge of scripting/codes: PHP; Wordpress, FrontPage; ASP.net; ASP;

ColdFusion and ColdFusion 5.

Installation and testing SSL certificate.

Correcting Websites / Files /Directories permissions

Configuration of Mobile Website.

Provide backup/ restore websites / web content by using proprietary tool.

FTP, NCFTP FTPd and VSFTP configuration.

Telnet to recover email messages (POP3 or IMAP).

Provide training for other Technical Support Agents.

Speak, read and write English, Portuguese and Spanish fluently

ICS Global Pembroke Pines 2005- 01/15/2011

Administrative

Answering multiple phone lines.

Customer service and processing client's correspondence.

Give support to agents in Central and South America.

Commission statement.

Helping also on accounts payable dept.

EDUCATION:

Bachelor Degree: Hospitality and Tourism Honduras,Centro America

University Technology 2003

High School, Recife, Brazil

Languages: Proficient in English, Portuguese and Spanish

Contact this candidate