Daniel Gavaghan

Email: acdjk3@r.postjobfree.com

Mobile: 077********

D.O.B. 04.08.1991

Personal Profile

I have recently completed a Foundation degree in Crime Studies and Psychology

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at Manchester Metropolitan University.

I have been commended on my reliability and have a strong work ethic.

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I am passionate about creativity and hard work.

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Education

2011-2013 Manchester Metropolitan University

Higher Education Certificate - Crime Studies and Psychology

2007-2009 Leigh Sixth Form College

Btech Level 3 Sport Science – Merit

2002 - 2007 St Josephs RC High School

9 A*-C GCES including Maths and English

Work Experience

March 2014 - present: Freestart Plc

Customer Services Representative

As part of a new team at Freestart Online Business Solutions, I took on the role of

Customer Services Representative. This role was created to support the small businesses

we provide with websites and mobile phone apps, providing support and assistance

with any queries they may have regarding the product.

Mainly telephone based, I would make and receive calls with customers regarding any

issues and talk them step by step through ways of amending matters, software upgrades

that may better suit their requirements and communicate the most efficient ways for

them to take advantage of the product provided.

October 2012 – present: Entrepreneurial Venture

One of my main passions is art, and I have recently started a business in the media

production and merchandise sector with my three bandmates. We offer bands and

companies top quality merchandise at competitive prices through research and

commitment to the trade.

Once a month at the unit we rent as a workspace, we are able to hold events, which can

range from alternative band and art nights, to jumble sales and craft fairs. We try to

create a broad spectrum with the aim to further our name in the area.

This sort of venture has took a lot of time and dedication with childhood friends striving

towards one goal. This continues to be a growing hobby that provides much pleasure

and reward through hard work.

November 2008 - January 2014: Debenhams

Business Administration Officer

A team administrative role dealing primarily with the store’s financial operations, my

tasks typically included preparing figures reports for the day/week/month/year,

receiving deliveries and organising the product distribution, preparing the store for the

day and preparing for various promotions and events.

I was also required to communicate with customers on a regular basis, ensuring the best

possible service is maintained, and feedback of all natures were dealt with accordingly. I

provided support to a large number of staff, from ordering items for day to day trading,

to organising out of store activities such as train tickets, conference centres and hotel

suites.

Aside from administrative tasks, I had the opportunity to work on multiple departments.

I took on loading bay challenges to acquire more experience, which included loading,

stripping and organising deliveries for the shop floor ready to be merchandised. I also

acquired summer work in the store's restaurant, where I took on new tasks such as food

preparation, meeting and greeting customers and hygiene maintenance.

January 2010 - June 2010: Duncan Regents Associates

Sales Representative

In this role I worked independently to reach high daily and weekly targets in a fast paced

environment. I felt incredibly motivated in this context, and consistently reached and

surpassed what was required of me. I feel this position allowed me to thrive in high

pressure situations, and I enjoyed the achievements that came as a result of this.

Customer relationships were pivotal to the role, and maintaining these was something I

felt comfortable forming and consistently retaining throughout my time here.

Administrative tasks were also commonplace, and creating and completing invoices for

customers was a regular task, leading to filing systems being developed for efficient

processing and development of those relationships.

Interests and Activities

I love music and have been playing guitar for 10 years. This saw me form a band and

after years of commitment has seen me travel around the country doing something I

love. Other passions include reading, cinematography, psychology and photography.

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