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Customer Service Manager

Location:
Houston, TX
Posted:
April 05, 2014

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Resume:

Shannon N. Peterson

***** **** **** **.

Houston, Tx. 77070

(Home) 832-***-**** (Cell) 281-***-****

acditl@r.postjobfree.com

Career Overview:

Energetic, Hands-on, Hardworking and Reliable Customer Service Background

experienced in Call Center, Managing and Collecting on Commercial Accounts, Retail

Clothing Ass.Manager and Cashier. I am motivated to maintain customer satisfaction

and contribute to company success.

Core Strengths:

*Large cash/check deposits expert *Account Management

*Creative problem solving *Telephone Skills

*Strong organizational skills *Telecommunication skills

*Sharp problem solver *Active listening skills

Accomplishments:

Customer Service

*Researched, calmed and rapidly resolved client conflicts to prevent loss of key

accounts.

Computed Data Reports

*Provided required weekly, monthly and quarterly reports listing sales figures and

client track records.

Customer Interface

*Greeted customers upon entrance and handled all cash and credit transactions.

*Assisted customers over the phone regarding store operations, product, promotions

and orders.

Work Experience:

Pro Consulting Services

Houston, Tx.

Position: Account Manager/Collections

Date From:Feb/2005 Date To:Mar/2012

Job Duties: Maintained a successful portfolio of over 700 accounts daily. Collected on

accounts ranging from 1,000 dollars up to 1,000,000. Also searched various skip

tracing search efforts to find and collect on account that previous agencies sent back

as unsuccessful to collect.

Ashley Stewart

Houston, Tx.

Position: Asst. Manager

Date From:Apr/2001 Date To:Feb/2005

Job Duties: Maintained up-to-date knowledge of store policies regarding payments,

returns and exchanges. Organized weekly sales reports for the sales department to

track product success. Prevented store losses using awareness, attention to detail

and integrity. Achieved high sales percentage with consultative, value-focused

customer service approach.

Walmart

Houston, Tx

Position: Cashier

Date From:Sept/1997 Date To:Mar/2000

Job Duties: Greeted customers and made sure that they was comfortable with the

merchandise they have picked out, checked the customer out making sure all there

items was scan and made sure the amount of there purchase is what they expected.

Collected there money or credit card purchase and closed the sale.

Educational Background:

Eisenhower High School

Houston, Tx

Grad Year: 1994

Degree: High School Diploma

Houston Community College

Houston, Tx

Field Of Study: Business Management

Coursework in Business Administration and organizational Development



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