David H. Gaines

**** ***** ****** ****

Bartlett, TN 38135

E-Mail: acdioa@r.postjobfree.com

Mobile 901-***-****

Summary Of Experience

Seasoned leader with over thirty years' experience in various business processes

concentrating in the area of Operations Management. Focused on delivering

strategic IT solutions that align with corporate strategy through development

and execution of business plans and implementation of processes to ensure

quality, performance, and standardization of systems and reporting tools.

Utilizes strong analytical and interpersonal skills combined with a hands-on

leadership style to drive results and promote team growth. Visualizes the big

picture to guide planning strategy, while maintaining focus on the details to

ensure the successful implementation of projects and business strategy

alignment.

Broad-based Competencies

Strategic and organizational planning

System selection and implementation

Communication and presentation skills

Staff recruitment and development

SSRS Experience

Project Management

IT procedures and internal control

Sox Compliance

Extensive Systems Experience

Data Warehouse Development

Analytics and Problem Solving

Crystal Reports

Report Builder 3.0

Excel Expertise including PowerPivot

Employment History

Elvis Presley Enterprises, Inc., Memphis, TN

IT Director, 2006 - 2014

Created an IT department based on proper separation of duties and focused on

quality of service and maintaining a SOX compliant environment. Reduced

downtime and eliminated the risk of data loss.

Implemented inventory POS system and developed a custom integrated Cycle Count

program. Decreased physical adjustment by more than $400,000.

Managed the implementation of the royalty licensing system that incorporated

product development, reducing time from proposal to production.

Directed the implementation of the food and beverage POS system and cost

management reports to support the system.

Directed the implementation of the ticketing and access control system for

admission to Graceland and other attractions.

Directed the implementation of the internal network and email systems.

Created integrations between the ticketing system and Great Plains that

streamlined A/R.

Interfaced POS and Great Plains for A/P and revenue reporting, resulting in the

delivery of improved reporting of Cost of Sales and invoice matching.

Led the project and drove the completion for certification by Trustwave to be

PCI DSS Compliant for all four POS systems used at Graceland

Implemented mobile POS for off-site events, saving $11,000 in capital

expenditures while increasing the efficiency and delivering the ability to sell

anywhere.

Managed the implementation of free WiFi for guests at the hotel and RV park,

increasing guest's perceived value of their stay.

Directed the creation of wireless network, connecting all areas, making

operations more flexible.

Consultant - SOX Compliance, 2005 - 2006

Audited environment and developed policies and procedures based on COBIT

framework.

Created strategy for an IT department.

Gyrus ENT (formerly Smith & Nephew), Bartlett, TN

Senior/Group Manager - IT Operations, 2003 - 2005

Restructured and managed the IT department.

Established a vision for the global integration of all locations. Cooperated

with the international divisions to improve data communications and established

a direct-to-customer supply chain system for the company's German subsidiary.

Replaced the old phone system with a payback of less than two years, with

ongoing savings of $90,000 per year.

Formulated the standard for RFPs, focusing on needs and value.

Developed FDA compliant Software Validation protocols for software upgrades.

IT Operations Supervisor, 2001 - 2003

Coordinated the transition of IT operations from Smith & Nephew, including

establishing the disaster recovery plan.

Project lead on the implementation of QAD MFG/Pro.

Reduced the cost of telephone services by $60,000 per year.

Manufacturing Systems Administrator, 2000 - 2001

Liaison between IT and Manufacturing.

Developed a lead time improvement system.

Prioritized all IT projects.

Marketing Forecast Analyst II, 1996 - 2000

Analyzed all sales forecasts and performed statistical analysis on actual versus

forecast.

Developed method for calculating safety stock.

Production Planner, 1991 - 1996

Planned various areas of manufactured and purchased goods.

Utilized MRP and Just-in-Time theories and developed several tools that

prioritized production.

Lead on the implementation of BPCS and SAP.

Conwood Company, L.P., Memphis, TN

Inventory Control/Cost Accounting Supervisor, 1983 - 1990

Supervised a Master Scheduler, two Planners and three Cost Accountants.

Implemented AMAPS and developed the Standard Costing system.

Approved all changes to the database.

Cost Accountant, 1979 - 1983

Maintained ledger and controlled cost from Raw Materials through Finished Goods.

Prepared monthly Cost of Goods Manufactured and Sold statement.

Budgeting, Auditing and Cost Analysis.

Software Applications

CounterPoint SQL POS

Digital Dining POS

OverView - OmniTicket

Micros Fidelio Opera PMS

Microsoft Dynamics Great Plains

Dependable Rights Manager

QAD MFG/Pro

SAP

BPCS

COPICS

AMAPS

Cognos Analyst

Business Objects

Crystal Reports

Report Builder

Microsoft Excel

Microsoft Word

Microsoft PowePoint

Community Service

House Volunteer at Ronald McDonald House Memphis, 2009 - present

working front desk each Sunday night

volunteering at special events for fundraising

organizing and hosting events for the families

Honor and Awards

House Volunteer of the Year, Ronald McDonald House Memphis, 2011

Businessperson of the Year, Phi Beta Lambda, 1981

Certifications

CIERP, CIBRES, 2001 Certified Implementer of Enterprise Resource Planning

Training Certificates

Cultural Change, Team Building Training and Leadership Development, Saturn

Consulting Services, 1999

First Things First, Stephen R. Covey, 1998

Advanced Management Course, AMA, 1990

Education

Bachelor of Business Administration, Accounting, University of Memphis, August

1987

Associate, Computer Accounting Technology, State Technical Institute at Memphis,

June 1979

Contact this candidate