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Customer Service Representative

Location:
Richfield, WI
Posted:
April 05, 2014

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Resume:

Jennifer Blecher

**** ****** ****. **** **** WI. 53090 262-***-**** acdinm@r.postjobfree.com

Objective

To join a stable and progressive company, being a key player in an effort to maximize corporate profits and growth while

maintaining positive customers and customer relations.

I have strong analytical skills and can proactively identify potential problem situations. My communication skills, ability to

communicate with a diverse population along organizational skills will allow for me to become a key player in the company.

Education

Custer High School, Milwaukee, Wi Graduate of general courses

Skills & Abilities

Management

Manage shipping/receiving department.

Sales

Customer service team for City of Milwaukee

Communication

Key player investigating client inquires and delivery disputes.

Leadership

Participation as a team leader and step up role for various departments.

Experience

8/11/08 to present Gauthier Biomedical Inc. Grafton, WI

Shipping & Receiving

Initially worked in finishing department, moved into the shipping department, then into receiving. Still help out in these

Departments when needed.

Responsible for receiving in products, ensuring correct quantities are accounted for, and that the correct paperwork is present.

Creating work orders and moving them on to the next department.

Responsible for cleaning and packaging completely assembled instruments for shipment to customers.

Assist the Molding Department such as de-flashing parts that come out of the molding press, making sure there is no excess

silicone on the handles before they are moved to assembly.

Run the molding press when needed. Prime parts to get ready for the press, inserting and removing core pins.

Help out in the assembly department when needed.

08-2004 to 08-2008 Serigraph West Bend, WI

Finishing Technician

A large Manufacturing printing company. My responsibilities included inspecting products for various companies, ensuring

that the products meet the company’s high standards of quality before being shipped.

Worked in the shipping department where my responsibilities were to ship to the customer on the expected date due.

Responsible for inventory control, vaulting, cycle counting, and adding and taking out inventory in the company’s computer

system.

04/2003 to 03/2004 Professional Account Management, LLC Milwaukee, WI

Customer Service Representative

As a company specializing in consumer bad debt collection and account receivables management, I was an intricate part of the

customer service team working on numerous satellite payment centers established for the City of Milwaukee Violations Bureau.

Customers would make payments or query driving and parking violations issued by the Milwaukee Police Department at the

payment centers.

If a resolution was not reached, customers were referred to the City Attorney for resolution.

06/2002-04/2003 Hales Corners, WI

Group II Communications

Customer Service Representative

Business specialized in warehousing and point of sales distribution for promotional materials representing large corporations

such as Pepsi-Cola, Coca-Cola and McDonalds Restaurants.

Duties included handling high volumes of in-bound calls, placing customer orders, and expediting orders for shipment.

Additional responsibilities included handling all key clients’ inquires and delivery disputes.

References are available on request.

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