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Customer Service Quality Control

Location:
Lynnfield, MA
Posted:
April 04, 2014

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Resume:

MICHAEL JAMES BORRELLI

**** *** ****

Windsor, Ontario

N9E 4G5

Cell: 519-***-****

Home: 519-***-****

acdid5@r.postjobfree.com

EDUCATION:

**** - **** ********** ** *******, Windsor, Ontario

-BED - Faculty of Education - Primary/Junior

2008 - 2011 University of Windsor, Windsor, Ontario

- BA [G] Communication Studies Degree

- BA [G] General Arts Degree

-Applied Information Technology program Certificate

(Minor)

2006 - 2008 St. Clair College of Applied Arts and Technology,

Windsor, Ontario

- Pre-Health Science - Nursing Program

- General Business Program

2002 - 2006 Sandwich Secondary School, LaSalle, Ontario

- Secondary School Diploma

WORK EXPERIENCE:

2012 - Present Yak Communications - Globalive Inc.

525 Windsor Ave., Windsor, Ontario

Duties and responsibilities include:

- Customer Service and Satisfaction

- Tier 2 Technical Support

- Collaboration with other Supervisors

- Flex shift as Technical Support Supervisor

- Maintain an efficient and positive workforce

2011 - 2012 Iron Mountain (Windsor)

610 Sprucewood, Windsor, Ontario

Duties and responsibilities include:

- Scanning

- Customer Relations/Service

- File storage and retrieval

- Quality Control

2010 - 2011 ComPark Parking Service & Parking Management

275 Pitt Street, Windsor, Ontario

Duties and responsibilities include:

- Midnight and weekend security

- Management of several parking lots and parking garage

- Office maintenance: janitorial services

- Customer Relations

2005 - 2007 Wolverine Freight System (WFS)

2500 Airport Road, Windsor, Ontario

Wolverine Warehouse and Distribution (WWD)

1190 Malden Road, LaSalle, Ontario

Duties and responsibilities include:

- Lawn maintenance: general landscaping

- Truck maintenance: washing both the interiors and

exteriors of trucks and trailers

- Office maintenance: janitorial services

SPECIAL SKILLS: I am competent in the following computer related

applications:

- Windows XP operating system

- Windows Vista operating system

- Windows 7 operating system

- Microsoft Office

- Mac OS

REFERENCES:

Yak Communications/Wind Mobile Supervisor

Mr. Kyle Marsh

acdid5@r.postjobfree.com

519 962-2868Iron Mountain

Mrs. Linda Presello

Campus Minister, Assumption Secondary School

acdid5@r.postjobfree.com

Cell: 519-***-****

Work: 519-***-**** X2213

Mr. Doug Hilton (Operation Manager)

Iron Mountain Windsor

acdid5@r.postjobfree.com

519-***-****



Contact this candidate