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Manager Customer Service

Location:
Quitman, TX
Posted:
April 04, 2014

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Resume:

DAVID R HOSCH

*** **** ****

VAN, TX *****

903-***-****

Career Objectives

Dedicated with strong work ethics able to motivate employees to perform to their maximum

potential with the understanding of customer needs. I am looking for a career not just a job.

Summary of Qualifications

I was a fork truck evaluator and a Supervisor in the shipping and receiving dept. at Tyler Pipe

Company in Tyler Texas. I also supervised up to 53 employees at any given time or day, entered

time and looked-up information on a computer daily, etc.

Work History

Door Control Services, Ben Wheeler, Texas

Special Projects

May 06, 2013 - Oct 11, 2013

Warranties, Ordered parts, Customer Service, Answered phones, Found parts via internet and

phone.

Motor Trike, TROUP, Texas

Assembler

Jul 02, 2012 - May 01, 2013

Load Jigs with raw metal pieces, Operate and maintain welding robot daily, Change welding

wire when needed, Operate fork truck.

Smith Tank and Equipment Co. Inc., Tyler, Texas

Safety Manager

Apr 10, 2008 - Mar 06, 2009

As Safety Manager I performed daily department walkthroughs for Safety issues, gave Safety

meeting bi-weekly and toolbox talks. Am certified in Hazardous Communication, I also was the

Environmental Specialist, made sure that the company was in compliance with used paint and

emissions usage.

Tyler Pipe, Tyler, Texas

Shipping Supervisor

Apr 08, 2005 - Nov 11, 2007

Performed weekly walk-throughs for safety issues, checked Kronus (punch in/out computer

program) edit time, gave weekly safety meetings and toolbox talks. Was the export supervisor

(Q.C. and accuracy of the fittings being shipped overseas). Was the forklift Evaluator (able to

certify employees on fork trucks operations). I am OSHA certified in both the 10 hour and 40

hour courses for general industry usage.

Tyler Pipe, Tyler, Texas

Customer Order Processor

Jul 02, 2001 - Apr 08, 2005

Operated fork lift (diesel), pulled orders (iron) with use of pick ticket. Attended weekly safety

meetings. Pull, pack and ship LTL's. Cleaned yard and performed other duties assigned by

Supervisor

Luby's Cafeteria, Tyler, Texas

Assistant Manager

Apr 20, 1999 - Jul 04, 2001

All aspects of restaurant resp. to include, but not limited to: Ordering and Receiving produce and

groceries. Preparing food and setting-up the service line. Manage 20-30 employees. Perform

opening and closing procedures.

Sbarros Italilan Eatery, Tyler, Texas

Restaurant G.M.

Mar 13, 1998 - Apr 19, 1999

All aspects of restaurant responsibility to include, but not limited to: The interviewing of

perspective employees and management, the training and the positioning of each candidate to

bring out their very best. Food ordering, budgeting.

JDS Enterprises (Taco Bell), Tyler, Texas

Store Manager

Feb 16, 1996 - Mar 10, 1998

All aspects of restaurant responsibilities to include, but not limited to: The interviewing of

perspective employees and the management, the training and the positioning of each candidate to

bring out their very best, food ordering, and budgeting.

Roadmaster Corp., Tyler, Texas

Final Finisher

Apr 16, 1994 - Jan 23, 1996

Inspected finished treadmills to be shipped to customers, personally tested each treadmill. Q&A.

Education

TJC, Tyler, Texas

2 years college, technical or vocational school

Major: Mathematics

Minor: N/A

GPA: 3.25

Eastwood High School, El Paso, Texas

High School Diploma/GED

May 1980 - Jul 1983

Major: Basics

Minor: N/A

GPA: 2.85

Training

Supervisors and Management

Mc Wane University

Course consisted of verbal and written skills for better communicating with upper management

and employee contacts along with other skills.

Computer Skills

Typing Speed 20 Words per Minute

Data Entry Terminal: (PDT, Mainframe Terminal, etc.)

Email Software (Outlook, Thunderbird, etc.)

Internet Browser: (Internet Explorer, Firefox, etc.)

Peripheral Devices: (Scanners, Printers, etc.)

Personal Computers

Presentation Software: (PowerPoint, Flash, etc.)

Spreadsheet Software: (Calc, Excel, etc.)

Word Processing Software (Word, WordPerfect, etc.)

Language Skills

English

Additional Skills

I've also attended and obtained OSHA certificates for the 10 hour and the 40 hour courses, which

pertains to the production field.



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