Sarah Ortiz

*** *. ******** ***. ? Muskegon, MI *9440 ? 231-***-**** ?

acdi8t@r.postjobfree.com

SUMMARY

Medical practice management professional with 15 years of comprehensive

experience including:

? staff recruitment and retention, conflict management, change

management

? department supervision of front and back office staff

? strong foundation in improvement methods to ensure patient and

employee satisfaction

? management of monthly budget, accounts payable/receivable, and

payroll processing

? extensive experience in management of an EHR system

? excellent organizational skills, self-motivated, detail oriented,

eager to learn and empower others

PROFESSIONAL EXPERIENCE

Ob Gyn Associates/Women's Health Center, Mercy Health Physician Partners,

Muskegon, MI

Clinic Manager III, 2003 - Present

? manage all aspects of a multi-physician ob/gyn practice and office

logistics including physician/

employee/patient scheduling, billing, insurance, physician

contracting, payroll and reconciling

practice financials for accountants

? balance daily close against employee batches

? EHR maintenance including provider preference modifications

? maintain physician continuing medical education program

? ensure state and corporate regulatory policies and procedures are

implemented into daily office

practices, training staff as needed (i.e., HIPAA, CLIA)

? supervise front office and medical staff of 16 - 20 employees.

Conduct department meetings and

performance evaluations. Responsible for recruitment, hiring,

training, and discipline

? responsible for renewing and maintaining records for physician's

federal and state licensures (i.e.,

DEA, MI controlled substance, state medical license)

? act as liaison between physicians, employees and patients

? proficient in Microsoft Office Suite, NextGen Scheduling,

Allscripts EHR, Quickbooks Pro, API

Payrollmation, Lawson Supply Chain Management program.

? manage employee benefits and 401(k) with accountants

Lakeshore Rehab Center/West MI Sports Medicine Clinic, Muskegon, MI

Practice Manager, 1999 - 2003

? managed two clinic sites and supervised 10 employees in a medical

office setting specializing in

physical and occupational therapy

? responsible for clinic accounts payable and receivable

? collaborated with accountant to maintain an accurate financial

record of sites

? managed and performed all aspects of billing, from charge entry to

collections

? managed computer operating system and EHR

? responsible for hiring, discipline, and termination of staff

Visiting Nurse Association, Muskegon, MI

Clinical Secretary II, 1995 - 1999

? responsible for data entry and typing for all management, nursing,

and therapy staff

? assisted with ICD-9 and CPT coding

? performed computer system maintenance including caregiver laptop

troubleshooting/maintenance

and internal computer interface

? performed receptionist duties as needed

EDUCATION

Baker College, Muskegon, MI

Associate of Business Degree, Major: Management, March 2012

Ross Medical Education Center, Muskegon, MI

Medical-Dental Administrative Assistant Certificate, November 1994

TRAINING

Mercy Health Physician Partners/Vital Smarts

Crucial Conversations Training Course, March 2014

PROFESSIONAL AFFILIATONS

Medical Group Management Association of Michigan, 2004 - 2013

AWARDS/RECOGNITION

Mercy Health Physician Partners Associate Engagement Award, 2011

"Best in Class" performance for organizational effectiveness,

recognition/career advancement,

supervisory/management, coworker performance/cooperation, outcome

variable

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