Francis S. J. Johnson (Mr.)

**** ******** ** ****, ***********, MD 20781

540-***-**** acdi5p@r.postjobfree.com

Objective

To obtain a senior systems engineer position where I can use my strong analytical and

interpersonal skills to design and implement e nterprise server and network

infrastructures.

Qualifications Summary

IT Professional with 10+ years experience in engineering, administration and

support of information systems

Excellent communication and team management skills in IT project and support

environments

Expertise in the design, implementation, analysis and support of enterprise

server and network infrastructure

Expertise in the deployment and support of hosted productivity suites, including

Microsoft Office 365 and Google Apps

Technical Skills (see appended summary for additional detail)

Virtualization: VMware ESX 3.x – 4.x, ESXi 3.x- 5.x

Operating Systems: Windows Server 2003/2008/2012, Windows 2000 XP Vista 7 8,

Unix/Linux, Macintosh OS X

Hosted Productivity Suite: Microsoft Office 365, Google Apps

Firewalls: Cisco ASA, SONICWALL, Watchguard, Netgear, Fortigate

Backup/Storage: Veritas/Backup Exec, Mozy Pro, Intronis, EVault, Shadow Copy

Languages: C/C++, UNIX/Linux Shell Scripting, HTML

Professional Experience

Senior Engineer 2010 – Present

501cTECH (formerly NPower Greater DC Region)

Work closely with a team of ten engineers, and senior management, to oversee the work

of the entire company. Now in my sixth year with 501cTech, I am the top senior engineer

and the person senior management relies on to carry important institutional knowledge

that the company needs to function effectively. I supervise and support a growing team of

entry level engineers who depend on me to help them troubleshoot and address

challenges as they arise. As the senior engineer I:

Serve as the senior engineering (Tier 3) resource to the 501cTECH technical

services team, providing in-depth Microsoft server support, including Windows

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Server 2000/2003/2008/2012, Exchange 2003/2007/2010/2013, SQL Server

2005/2008, and desktop support including Windows 2000, XP, Vista, 7 and 8

Install and configure server and network solutions, including virtual solutions

such as VMware

Maintain over 100 virtual servers on more than 40 VMware hosts spread across

our client base

Perform several key maintenance tasks on client virtual servers including

patching, upgrading and converting/migrating

Install, configure and maintain firewall solutions, both hardware and software

Install, configure and maintain Backup and Recovery infrastructure

Implement extensive monitoring and remediation of all client servers, workstations and

network communications devices to ensure proper operation

Research, review and recommend system enhancements (hardware and software) that

will improve performance and reliability and that will satisf y client requirements

Serve as the technical lead on server and network infrastructure projects

Serve as a sales engineer to prospective clients

Perform infrastructure and strategic assessments for current and prospective

clients

Maintain and support 501cTECH’s on-premise Kaseya server

Represent 501cTECH at a number of local and national IT conferences, including

Kaseya Connect, Autotask Community Live, and Gartner Security Summit.

Engineer 2007 – 2010

501cTECH (formerly NPower Greater DC Region)

Monitored the service desk ticketing system (AutoTask)

Provided Tier 1 and Tier 2 technical support to all clients

Provided proactive maintenance on client workstations

Monitored the network management system (Kaseya)

Installed and configured firewalls, network switches and wireless access points

Provided assistance with server and network infrastructure projects

Maintained Backup and Recovery infrastructure

Student Research Assistant 2003 – 2007

Institutional Research, Eastern Mennonite University

Used SPSS to analyze research data

Created web surveys

Created research reports

Intern (2005)

Weed & Seed, Rockingham (VA) County

Created databases to document and compile confidential criminal

information from four law enforcement agencies

Cyber-Café Manager (2000-2002)

Quantum NET, Gambia

Networked computers

Supervised and assisted customers’ computer use

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Performed initial troubleshooting of customer computers

Education

Bachelor of Science, Computer Science

Eastern Mennonite University, Harrisonburg, VA Graduated: December 2007

Minor: Economics

TECHNICAL SUMMARY

Platforms:

Windows Desktop: 95/98/2000/XP/Vista/7/8

Windows Server: 2000/2003/2008/2012

VMware: ESX 3-4, ESXi 3-5

MAC OS X

Languages/Programming:

Windows: Powershell/Batch Scripting

Linux: Shell Scripting

Programs/Suites:

Ticketing: Autotask, Kaseya

Hosted Productivity Suite: Microsoft Office 365, Google Apps

E-Mail Server: Microsoft Exchange 2003/2007/2010/2013

E-Mail Client: Microsoft Outlook, Apple Mail, Thunderbird

Database: MS SQL Server, MySQL, MS Access

Web: IIS

Security: Kaspersky AV, MS Security Essentials, Symantec AV, Symantec Firewall, Norton

360, TrendMicro AV, AVG AV

Backup/Storage: Veritas/Backup Exec, Mozy Pro, Intronis, EVault, Shadow Copy

DNS/Networking: AD DNS, LDAP, DNS Bind

VPN: Cisco IPSec, Cisco SSL AnyConnect, Sonicwall VPN, Windows PPTP

Remote Access: Putty, MS Remote Desktop Services, VNC, Hypervisor SSH, VM ware

VSphere Client

Monitoring/Alerting: Kaseya

Virtualization: ESX, ESXi

Mobile OS: Windows, Apple, Android, Blackberry

Hardware:

Servers: Dell PowerEdge, HP Proliant, IBM Blade/xSeries/mSeries, Custom

Switches: Cisco, Linksys, Netgear, HP, Dell

Routers: Cisco, Linksys

Wireless: Cisco, Linksys, Netgear

Firewalls: Cisco, Linksys, SONICWALL, Watchguard, Netgear, Fortigate

Desktop/Laptops: Dell, HP, IBM, Lenovo, Sony, Custom

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