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Customer Service Medical

Location:
Bethesda, MD
Posted:
April 06, 2014

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Resume:

Karisha H Crocker

**** ******* **** ***. ***

Durham, NC 27703

acdi1e@r.postjobfree.com

919-***-****

Objective

An efficient problem solver with a complete range of data entry and office

management experience, along with brilliant customer relationship skills.

Seeking a position of administration support in a reputed organization to

enhance my abilities and skills.

Skills & Experience

Teamplayer with positive attitude, strong work ethic, maintains strict

confidentiality, management experience, customer service, data entry,

medical terminology, Lotus Notes, Minute Taking, Client Relations,

Microsoft Word, Lotus Notes, Scheduling, Typing Speed 50 wpm, Multi-task

management, telephone skills, problem solving, Employee training and

development, patient charting, knowledge of HMO's, Medicare and Medicaid,

Medical Manager software, electronic medical record (EMR) software, ICD-9

coding, HIPPA compliance, and patient focused care

Professional Experience

CLEANROOM TECHNICIAN, GCA Services Group, Durham NC 11/2012-04/2013 Mike

Barlow Contact Number: 919-***-****

Performs various operational tasks as part of an empowered team; clean room

management/materials. Set-up and breakdown of Good Manufacturing Practice

(GMP) space/equipment, accurately & efficiently moves process materials in

accordance with procedure. Works in compliance with procedures, documents,

government regulations, safety programs appropriate SOP's. Manage inventory

and tasks for aseptic growth, equipment preparation and movement.

Operates/monitors equipment (incl. but not limited to; routine cleaning of

aseptic areas, filter intergrity testing, unstanding expiry of sterile

equipment, provides materials support/maintain equipment, systems knowledge

(SAP, MES, Kanban). Labeling and inventory management of clean/sterile

equipment, transfer of samples to designated areas, required to aseptically

gown.

CUSTOMER SERVICE ASSOCIATE, Lowes Hardware, Durham NC 02/2012-06/2012

(seasonal) Mark Simpson, Contact Number: 919-***-****

Provided quick, friendly customer service by answering customers questions,

providing purchase assistance and keeping shelves stocked. Assigned

primarily to one zone on the sales floor, but was required to work in other

areas, ran cash register, open and close of store and processed internet

orders

RADIATION EXPOSURE REGISTRY TECHNICIAN, NNMC Naval Dosimetry Center,

Bethesda MD 03/2009-08/2011 DFAS NAVY, Contact Number: 888-***-****

Promptly and accurately researched and responded to requests for personnel

radiation exposure histories. Determined the appropriate action required to

meet the mission requirement based on content of the documents, reviewed

correspondence and documents for correct format. Ensure that hard copy

reports with computerized databases were completed and accurate.

Interpreted written comments on the hard copy reports, made corrections and

prepared a formal written response using an automated computer program.

MEDICAL SUPPORT ASSISTANT, Veteran Affairs Hospital, Durham NC 09/2008-

02/2009 Patricia Kelly, Contact Number: 919-***-**** X 5608

Completed request for information using manual or automated systems for

individual patient's orders for blood work, x-rays, radiation therapy,

respiratory and ventilator care, consults and other requests as required.

Maintained and monitored patient appointment schedules for the unit/clinic.

Scheduled patient appointments manually in CPRS and the VISTA system.

Conduct consultations and other requests as required to ensure patient's

required healthcare workup is complete. Patients and visitor's first point

of contact in person or telephonically and made sure all inquiries were

recorded or relayed as necessary to ensure the visitors or patients needs

are tended to. Prepared for clinic visits by reviewing next day patients

and completing next day preparation activities. Entered pre-visit orders

and prepared new patient charts.

ADMINISTRATIVE SUPPORT ASSISTANT; Walter Reed Army Medical Center GME,

Washington DC 01/2008-07/2008 Carmen Waggoner, Contact Number: 202-***-****

Coordinated and performed a wide variety of administrative and management

services essential to the operations of the office. Performed office

support activities for multiple supervisors. Managed the office

administrative processes and ensured established procedures met the current

needs and are understood and consistently followed by the staff. Ensured

correspondence and reports are processed correctly and expeditiously.

Received visitors and answered telephone calls directing both to the proper

office or personnel. Provided payroll support for military interns,

maintained time and attendance, verified physician's state licenses,

certifications and evidence of education; established and maintained files

for interns, fellows and residents and maintained inventory of office

supplies. Track, and analyze data; manage correspondence; maintain

calendars; provide procurement support; maintain property records; manage

vehicle program; and provide overall office management .Identified and

informed managers of employee issues/problems, and suggest improvements to

work processes procedures and similar matters as related to the

administrative work. Assisted with recruitments, transfers, and temporary

assignment actions.

MEDICAL OFFICE ASSISTANT; Walter Reed Army Medical Center Radiology Dept,

Washington DC 05/2007-01/2008 Kenneth Williams, Contact Number: 202-782-

6945

Completed request forms, manually and/or using automated systems, for

individual patient orders for blood work, x-rays, radiation therapy,

respiratory and ventilator care, consults and other requests as required.

Maintained and monitored patient appointment schedules for the unit/clinic.

Scheduled appropriate patient appointments manually and/or in CHCS.

Received patients and visitors as the initial point of contact in person or

telephonically. Record and relay messages and/or redirect calls as

necessary. Obtained medical records of customers prior to scheduled

appointments. Filed x-rays, EKG, etc., in patient's medical record. Record

a variety of physicians orders to various charts/data systems, identifying

symbols/abbreviations. Assured completion/filing of forms in record prior

to being sent to medical records room. Used typewriter, computer/word

processing software/printing equipment to create, copy, and edit documents

related to patient/customer treatment. . Prepared for clinic visits by

reviewing next day patients and completing next day preparation activities.

Entered pre-visit orders and prepared new patient charts.

SECRETARY; Naval Ice Center/DON, Suitland, MD 08/2006-05/2007 Lora A.

Turner, Contact Number: 301-***-****

Performed office support activities for multiple supervisors. Maintained

files, records and updated information on personnel assigned to the

National/Naval Ice Center. Use a computer to prepare a variety of narrative

reports in final form and compose routine correspondence for the signature

of division management and staff members. Prepare a wide variety of

personnel, training, and accounting forms and use the Time and Attendance

Entry system to document hours worked, leave, project codes, and travel

activities. Reviewed outgoing correspondence for proper format, grammar,

typographical accuracy and conformance with the Naval Correspondence Manual

and Government Printing Office Style Manual. Reviews incoming

correspondence and determines the appropriate action required to meet the

mission requirement based on content of the documents. Prepared

requisitions, purchasing high tech equipment using the government purchase

card, ordered supplies, paid all required bills for the Naval Ice Center.

OFFICE AUTOMATION CLERK; Census Bureau Suitland, MD US 09/1999-08/2006

Wendy Peebles, Contact Number: 301-***-****

Coordinated and performed a wide variety of administrative and management

services essential to the operations of the office. Provided administrative

and clerical support to the Foreign Trade Division; performed office

support activities for multiple supervisors. My daily tasks consisted of

scheduling meetings, managing the staff and supervisor's calendar.

Processed time and attendance for the Branch payroll. Received and

distributed mail, facsimile and other general office correspondence.

Prepared memorandums, checking for correct spelling, punctuation and

grammar. Tracked and ordered supplies when inventory was in need of

replenishment. Created travel vouchers and training documents for personnel

travel and training needs. Follow-up on incoming mail to ensure timely and

appropriate action is taken. Review all outgoing correspondence and

written materials submitted for signature or concurrence for compliance

with regulations, procedural policy, proper grammar and format.

EDUCATION

General Diploma, Granby High School Norfolk VA

Received 1996

Certification, Registered Medical Assistant, Applied Career College Rosslyn

VA

Received 5/1998

Associates Degree in Applied Science and Technology, Applied Career College

Rosslyn VA

Received 1/2007



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