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Customer Service Project Manager

Location:
North Richland Hills, TX
Posted:
April 03, 2014

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Resume:

John Walsh

**** **** ***** *****

Fort Worth, TX 76148

Cell: 972-***-****

Email:acdhoz@r.postjobfree.com

Employment History

North Hills Hospital

**** ***** ******** ****

North Richland Hills TX 76180

Laboratory Supervisor

Oct,2011 to Present

Responsibilities included but not limited to:

• Scheduling 25 FTE’s Medical Technologists and 15 FTE’s Phlebotomists

• Responsible for instrument maintenance and troubleshooting.

• Responsible for quality control, calibration, correlation, comparability’s, linearity’s, and

carry over implementation and record keeping.

• Responsible for current employee, new employee and MT student training, record

keeping.

• Responsible for maintaining government accreditation and meeting regulatory

equirements.

• Responsible for maintaining and implementing a populace sensitive test menu, with an

emphasis on cardiac testing and cardiac response time.

• Attend and Participate in Hospital leadership program

• Applying Studer Customer service Principles to hospital and Laboratory Customer base.

• Help to set up and refine Stroke Protocol with nursing supervisor staff.

• Recent application and implementation as a Trauma Center, ongoing and awaiting

certification.

Chemistry

• Siemens Vista 1500 analyzer (newly installed)

• Siemens Dimension RXL

• Siemens Dimension EXL

• Siemens Centaur CP

• Opti Blood Gas Analyzers

• TRIAGE Cardiac POC analyzers

• ISTAT POC Analyzer

Blood Bank:

• Tube method

• Immunocor Echo Blood Bank Analyzer (newly installed)

• Full Blood Bank Services

• Immunocor certified Echo Trainer

Coagulation:

• BCS XP Coagulation analyzer

• TEG and Platelet Mapping analyzer

Hematology:

• Beckman Coulter DxH analyzer

• Beckman Coulter DxH Slidemaker

• Beckman coulter LH500

• Beckman coulter ACT

Microbiology:

• Full Range of specimen plate and media setups.

• Gram staining and interpretation

• Rapid flu

• Rapid RSV

• FFN

• RPR

• Mononucleosis testing

• Rapid C Difficil testing

• Gastric and Fecal testing and interpretation

• Bactec Blood Culture analyzer

Urinalysis:

• Siemens Clinitek 500

• Microscopic analysis

• Roche Urinalysis analyzer

Baylor Health Care system

1400 8th St.

Fort Worth, TX, 76104 USA

August 2007 – October 2011

Senior Medical Technologist/ Chemistry Supervisor

• Responsibilities included but not limited to:

• Responsible for instrument maintenance and troubleshooting.

• Responsible for quality control, calibration, correlation, comparability’s, linearity’s, and carry over

implementation and record keeping.

• Responsible for current employee, new employee and MT student training, record keeping.

• Responsible for maintaining government accreditation and meeting regulatory requirements.

• Responsible for maintaining and implementing a populace sensitive test menu, with an emphasis

on transplant supportive testing.

• Set up an Implementation of the Kan Ban inventory control system

• Participated in the planning and implementation of a full lab multidepartment Lean Process.

• Participated in The Studer system of Customer service targeted training and procedures.

Chemistry:

• Roche Integra’s (Primary Chemistry Analyzers)

• Beckman Coulter DXI immunochemistry analyzers

• Siemens Centaur analyzer (Infectious Disease Analysis)

* Abbott Architect i2000Sr (Transplant Drugs monitoring)

* Siemens Vista 1500 analyzers

* In June of 2010 we replaced the above mentioned analyzers with Twinned Siemens Vista 1500

analyzers, as our primary analyzers and Abbot Architect I2000 Sr to handle our infectious disease

testing and Transplant drug testing.

Coagulation:

• Siemens BCS

• BCS XP

• Siemens PFA100 Analyzers PFA testing

• Sedimat15 Sed-rate testing

Hematology:

• Sysmex XE 2100

• Sysmex 1000 Slide Maker and Stainer

Urinalysis:

• Chemstrip Criterion II Urinalysis analyzer

Urinalysis microscopic analysis:

• Olympus BX40 Microscope

Blood Gas analysis:

• Nova Biomedical Nova 8 Electrolyte analyzer

• Nova Biomedical Nova 8+ Electrolyte analyzer

Osmolality Analysis: (Serum and Urine)

• Advanced Instruments Model 2020 Osmometer

Fetal Fibronectin analysis:

• Cytyc TCIQ Fetal Fibronectin analyzer

• Adeza TCIQ Fetal Fibronectin analyzer

Hospital Information Systems:

• Meditech (Nursing)

• Cerner Classic(Laboratory LIS)

• SOFT (Laboratory LIS 10/2011)

*Awarded Baylor Leadership Laboratorian of the year 2009

Additional Instrument Training:

Abbott Architect Training Irving TX

Siemens Vista Dimension Training Newark DE

Harris Methodist Hospital

1301 Pennsylvania Avenue

Fort Worth, TX 76104

817-***-****

October 2006 – Aug.2008

Medical Technologist (Generalist)

After extensive training, performed duties in the Core and Microbiology labs

This included:

Chemistry:

• Abbott Architect analyzers

• Siemens Advia Centaur

• Holistic fetal Fibronectin analyzers

• Advanced Instruments Model 2020 Osmometer

• Avl Omni 6 Blood Gas Analyzer

Coagulation:

• Stago Star analyzer offering a full range of coagulation testing capabilities.

• Siemens PFA100 PFA testing

• Verify Now Aspirin and Plavix testing

Hematology:

• Sysmex XE 2100 analyzers

• Sysmex 1000 slide maker

• Full range of body fluid analysis

• Sedimat 15 Sed rate analysis

• KB staining and analysis

Microbiology:

• Full Range of specimen plate and media setups.

• Gram staining and interpretation

• Rapid flu

• Rapid RSV

• FFN

• RPR

• C Difficil

• Gastric and Fecal testing and interpretation

Urinalysis:

• Siemens Clinitek 500

• Iris Urine Analyzer

Microscopic Examination:

• Olympus BX40

• Iris Microscopic Graphix analysis

Laboratory Information System LIS

• Cerner Classic

• Cerner Millennium (Upgrade)

Medical Center of Arlington

3301 Matlock Road

Arlington, TX 76015

817-***-****

January 2004 – September 2007

Medical Technologist (Generalist)

Tarleton affiliated 6 month Training program,

After Training, Performed

Chemistry: 2 Month Training

• Siemens Dade Behring Dimension Rx

Coagulation: 2 Month training concurrent with Hematology Training

• Siemens Dade Behring BCS Coagulation analyzer

Hematology: 2 Month Training

• Abbott Cell dyne Ruby Hematology Analyzer

• Beckman Coulter Lh 750 Hematology Analyzer

Urinalysis

• Chemstrip Criterion II Urinalysis analyzer

Microscopic Interpretation:

• Olympus BX40

Micro biology:2 month Training

• Full Range plate and media setup

• Gram staining and interpretation

• Limited serology: Rapid flu Rapid RSV

• FFN Holistic fetal Fibronectin analyzer

Blood Bank 2 Month Training at Carter Blood Care Hurst TX

Laboratory Information System (LIS)

• Meditech

Tarleton State University

Staff

Fort Worth, TX, USA

January 2004 - 5 2004

Open School in mornings, Provide student access on evenings and weekends

Perform maintenance on instrumentation

Stock laboratories

Setup lab for day’s activities

North Lake College

Teacher’s Aide

Irving, TX, USA

January 1999 - 5 1999

Assisted in the set up and operation of a science laboratory offering tutorial services to biology students

Clean as a Whistle

Co-owner

North Richland Hills, TX, USA

October 1990 - Present 2014

Grout refinishing and restoration, as well as home cleaning services

North Coast Drilling

Lead Driller Project manager.

Strongsville, OH, USA

January 1984 - 4 1996

Environmental and geophysical drilling testing and remediation

Education:

University of North Texas

B.A. Degree Awarded: General Studies

Denton, TX: USA

Major: Medical Technology Program

Graduated: 6/29/06

Tarleton State University School of CLS

Fort Worth, TX USA

Major: Medical Technology, Unable to pass exit exam

Qualified for and Awarded: Medical Technologist AMT Certification

In affiliation with University of North Texas Medical Technology Program

Program Completion: 5/04/2006

North Lake College

Associates Science

5001 MacArthur Blvd

Irving, TX 75018 USA

Major: Biology

AMT Medical Technologist Certified

Medical Technologist certification obtained 6/29/06

Specialty Training:

Sysmex XE 2100 Analyzer Training (Chicago Offsite 1 week Training)

Sysmex Sp 100 Slide Stainer trouble shooting

Sysmex Sp 1000 Slide stainer

Beckman Coulter Lh 750 Hematology Analyzer

Bio-Rad D10 HbA1c

Siemens-Dade Behring BCS Coagulation analyzer

Stago Star Coagulation Analyzer

Roche Integra 800

Beckman Coulter DXI Unicell (Anaheim off Site 1 week Training)

Abbott Architect I2000 SR (Dallas off Site 1 week Training)

Abbot IMX

Abbot TDX

Siemens Advia Centaur

Siemens Vista 1500 (Delaware off Site 1 week Training)

Siemens Dade Behring Dimension Rx

Sebia Hydrasys Electrophoresis system

Sebia Hydrasys Immunofixation system

Beckman Coulter IFE Immunofixation system

Beckman Coulter ACL Elite Pro Coag Analyzer

Beckman Coulter Act 5 Hematology Analyzer

Nova Biomedical Blood Gas analyzer

Avl Omni 6 Blood Gas Analyzer

Advanced Instruments Model 2020 Osmometer

Chemstrip Criterion II Urinalysis analyzer

Triage Meter Pro Drug screen

Triage Meter Plus BNP

Becton Dickinson Readocrit

Hamilton bell Vanguard V6500

Holistic fetal Fibronectin analyzers

Hercules Megafuge 1.0

Meditech Laboratory information systems

Cerner Classic laboratory information systems

Cerner Millenium laboratory information systems.

Soft Laboratory information system

Organizations:

Phi Theta Kappa Society

Sigma ki Research Society

Lambda Tau Medical Technology Society



Contact this candidate