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Customer Service Manager

Location:
Henderson, NV
Posted:
April 03, 2014

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Resume:

*** *********, ******* ****, ****** ***** ( 702-***-**** (Cell)

( E-mail: acdhh9@r.postjobfree.com

CAREER OBJECTIVE:

To obtain a position that will allow me to utilize my existing skills,

learn additional skills, and grow.

WORK EXPERIENCE:

2008 - Current GNC

Boulder City, NV

Store Manager

. Manage store

. Ensure high level of customer service

. Interview, hire, and train new employees

. Schedule work weeks for all employees

. Supervise and coach employees

. Track all sales

. Maintain bookkeeping and inventory levels

. Resets and merchandising

2004 - 2008 KELLER WILLIAMS REALTY: THE BRENKUS TEAM Las Vegas,

NV

Sales Manager

. Coach all the agents in procedures and sale strategies to ensure

success

. Maintain spreadsheets to track the conversion rates of each agent

. Follow up with all clients and potential clients

. Set secondary appointments for potential clients that did not list the

first time

. Maintain relationships with New Home Builders and Relocation

Specialists

. Generate leads for the Buyer and Listing agents

. Manage Telemarketers

. Act as a Buyer's Agent Specialist

1999 - 2003 HALLMARK CARDS, INC.

Las Vegas, NV

Territory Manager

. Manage eleven, stores in the Las Vegas, Henderson, Bullhead City area

. Ensure high level of customer service

. Interview, hire and train new employees

. Schedule work weeks for all employees

. Supervise employees

. Supervise new store sets and remodels

. Track all sales

. Scan out all old inventories

1993 - 1999 ANNIE'S CLEANING SERVICE

Prescott, AZ

Owner-Manager

. Market and maintain the company

. Interview, hire and train all employees

. Supervise all employees

. Schedule all work

1989 - 1993 ANNA MARIA'S RESTAURANT

Hacienda Heights, CA

Night Manager

. Ensure a high level of customer service

. Supervise all night shift employees

. Set store for next day opening

. Close out the restaurant each evening and report all sales

1981 - 1989 LYON'S CATERING SERVICE

Covina, CA

Manager

. Maintain relationships with all product and food distributors

. Plan and schedule all party functions

. Ensure high level of customer service with guests and clients

. Prepare menus

. Order all products and foods for all events

. Schedule crews

. Test quality of foods being served

. Supervise all parties and ensure food and event schedule was kept

SUMMARY OF QUALIFICATIONS:

. A solid background in sales and customer service

. Proven ability to develop the sales potential of others

. Strong analytical and planning skills combined with the

ability to coordinate the

effort of many to meet organizational goals

. Hard working either independently or collaboratively

. Goal oriented

EDUCATION:

CYPRESS COLLEGE

Cypress, CA

CITRUS COLLEGE

Glendora, CA

KEY REAL ESTATE SCHOOL Las Vegas, NV

* References available upon request *

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