Katia Machado

***** ** **** ** *** * Miami Florida 33175 Tel: 786-***-**** acdhel@r.postjobfree.com

OBJECTIVE: Seeking a career where I may utilize my administrative and technical skills for the growth of the organization.

PROFILE:

* Typing 45 w.p.m

* Microsoft Windows

* Microsoft Office Suite – Advanced Level

* Microsoft Outlook and Lotus Notes

* Internet Applications Proficiency

* QuickBooks Proficiency

* SAP Software Proficiency

* Strong blingual skills, both written and spoken, in Spanish and English

* Highly organized and efficient in fast-paced multitasking environments, able to prioritize effectively to accomplish objectives with creativity and enthusiasm

EDUCATION: Durham College, Toronto, Canada

Business Administration Diploma - 2007

George Brown College, Toronto, Canada

Computer Programmer Diploma - 2004

Durham College, Toronto, Canada

Microsoft Office Certification, 2000

University of Havana, Cuba

Lengua Inglesa (English Language) – 1999

WORK EXPERIENCE:

Jan 2014 – Present Blumaq Corp, Miami, FL

Receptionist

* Welcomed visitors by greeting them, in person or on the telephone; answering or referring inquiries

* Maintained safe and clean reception area by complying with procedures, rules, and regulations

* Developed and maintained a current and accurate filing system

* Coordinated the repair and maintenance of office equipment

* Organized and prioritized mail and other incoming information

* Coordinated all customer orders including shipping documents as needed

* Designed and developed spreadsheets and forms as needed

* Created purchase orders in a timely manner among other duties upon request

Jan 2011 – Sep 2013 National Hose, Toronto, Canada

Office Administrative

* Performed administrative functions including answering telephone calls, booking appointments, organizing catering services and conference rooms

* Ordered supplies and kept control of inventory

* Prepared expense reports, verified cheque requisitions, invoiced clients, liaised with the finance department for any outstanding payments including salary issues

* Prepared letters, presentations and reports; kept central files and binders

* Ensured guests hotel rooms are booked and confirmed along with special services they may entail during their stay

* Assisted with employee relocation and/or international travel, arranged accommodations and ensured hotel rooms were booked and confirmed along with any other special services during their stay

* Verified employment references and conducted interviews

* Organized company events, Christmas parties, farewells to employees among others

Sep 2004 – Dec 2009 JumpTv Inc. Toronto, Canada

Office Manager

* Ensured the smooth operation of the office by managing daily operations

* Researched, coordinated and put together a corporate travel deal that saved the company over $ 50,000K a year in travel & accommodation expenses

* Successful coordination and implementation of the office move with active negotiation and supervision of contractors and trades within budget and timeline

* Liaised with finance department for any outstanding payments, as well as to review and approve all office expenses

* Ordered office supplies within budget, ensure all equipment is operational and maintained inventories

* Organized broadcast voice mail conference calls weekly

* Assisted with employee relocations and/or international travel and arranging accommodations

Oct 1999 – Sep 2004 Minacs Worldwide, Ontario, Canada

Customer Service Representative

* Handled inbound calls within the defined customer service level agreement

* Responsible for handling assigned issues and providing problem resolution

* Logged effectively and comprehensibly calls details

* Ensured that Shift Team Leader were aware of all open issues and their respective severity levels

* Escalated unresolved calls to the On-Duty Team Leader and notified the escalations contacts

* Provided solutions to customers issues through problem duplication and investigation

References are available upon request

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