Michael Joseph Doyle

****

702-***-****

Majestic Peak

acdh88@r.postjobfree.com

Henderson, NV 89074

CAREER HISTORY

Senior Customer Service Representative, Pennsylvania Macaroni Company

****-****ent

Resolved customer escalations, balanced customers’ needs with company goals. Consistently received positive

feedback from customers and created repeat business by developing long-term relationships.

Prioritized, reviewed and condensed information for dissemination to staff

Assisted on-line sales consultants with product and system related questions

Researched and resolved complex inquiries and requests

Coached sales associates on methods and procedures as needed; Trained new hires on procedures and

protocols for CSR’s

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts

Provided an elevated customer experience to generate a loyal clientele

General Manager,SinCityVIP; Las Vegas. NV

2009-2011

Drove client base sales and interfaced with key stakeholders in contract administration, implementation and client

services to ensure the achievement of revenue, profit and retention goals. Generated new online sales totaling 19%

in the first 6 months of employment.

Managed daily operations including sales, customer service, and marketing

Scheduled, directed and planned employee schedules and priorities

Organizing events to entertain new clients

Front Desk and VIP Services Representative, Rio Hotel; Las Vegas. NV

2007-2009

Ensured the highest possible level of service for VIP clientele including celebrities and high visibility Athletes.

Coordinated the process of receiving guests requests and resolving issues, ensuring an appropriate response and

guest satisfaction while maintaining the effective operation of the department utilizing Standard Operating

Procedures.

Coordinated events, reservations and special requests

Supervised employees and directed work priorities

Recognized as a top earner in commission for up sales as well as customer satisfaction feedback in

department’s monthly reviews

EDUCATION

Bachelor’s Degree, Education; Bethany, West Virginia 2007

CAREER PROFILE

Customer service professional with experience in the Hospitality industry. Dedicated to achieving customer

satisfaction as well as meeting or surpassing company expectations. Able to focus on projects, develop strategies

and meet or exceed deadlines. Strong rapport with personnel, customers, and associates based on knowledge,

professionalism, and integrity. Committed to quality client service and high professional standards. Focused and

solutions-oriented with the ability to consistently exceed both client and management goals. Proven strengths in

mediating mutually agreeable outcomes, combined with strategic business knowledge. Skilled in LMS (Lodging

Management System).

Provide the highest quality of service to the Promptly and effectively deal with guest

guest at all times complaints and requests

Michael Joseph Doyle

2065

702-***-****

Majestic Peak

acdh88@r.postjobfree.com

Henderson, NV 89074

Have a thorough knowledge of emergency Ability to define client issues, collect data,

establish facts, and draw valid conclusions

and security procedures

Develop strong relationships with clients by

expediting complaint resolutions; make

Actively listens to customers, probes for

recommendations to resolve critical issues

clarification, and provides consultative

and errors or other recurring issues

guidance based upon customers individual

needs Maintain industry and product knowledge

Performs broad professional and advanced Complies with all policies, procedures, and

client services tasks to ensure client support business guidelines

and provide satisfaction through actions to Experienced Windows and Microsoft Office

avoid issues, prompt resolution of problems Products (Outlook, Word, Excel &

and develop relationships with clients PowerPoint)

through visits and telephone calls

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