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Customer Service Manager

Location:
East Haven, CT
Posted:
April 04, 2014

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Resume:

R ichard R Tortola

*** * ***** **** **** Billerica MA 01862 r acdh0u@r.postjobfree.com 978-***-****

Career Objective

To utilize my leadership and operational talents to be a part of a collaborative team working towards

executing, delivering and achieving business goals and objective..

P ersonal P rofile

Dedicated and experienced warehouse manager several years of experience. A proven t rack record of

excellence in operational techniques for high customer satisfaction. Strong leadership and motivational

management of employees. Detailed oriented and efficient multi tasking skills

Accomplishments

• A success part of the team to Ariva’s Marketing Department during the company’s rebranding

i nitiative

• Member of Ariva’s Health and Safety Commit tee

• Awarded several t imes as Employee of the Quarter with Ariva though my tenure

• Employee of the Year, Baxter Healthcare, Distribution Division, 1989

• President’s Safety Award, Baxter Healthcare, 1988

Technical Skills

• JD Edwards Enterprise One RF System

• AS-400, JD Edwards

• Windows MS Office Suite: Outlook, Excel, Word

• Facts Distribution (Program for inventory and bills of lading)

• One-Write Plus

Education

Northeastern University, Boston MA

Concentration in Business Administration and Distribution Logistics

Elements of Transportation

Traffic Management

Business & Management I and I I

Sylvania Technical School,

Certified in Hazardous Material Training; Boston Fire Department

D OT Training; MA State Police

Hazardous Material Course; MA Motor Trucking Association

P rofessional Experience

D istribution Supervisor (1999 –Present)

Ariva D istribution, I nc.; Formerly R IS The Paper House (Wobu rn MA)

Supervised working of staff on a daily basis.

I nspected work area prior to shift and post shift.

M anaging all warehouse expenditure through budgeting and forecasting of the overall warehouse

Managed inventory of goods

Worked directly with sales and all office personnel

E nsured compliance to all safety and sanitation laws and policies in facility.

M aintained equipment and cleanliness of continually growing warehouse

Trained all warehouse personnel, hired and evaluated employees.

Diligently maintained safety standards and requirements to ensure a safe and hazard-free workplace.

Operations Manager (1989 –1999)

T rans-Mate P roducts I nc. (Billerica, MA)

Managed staff with all picking packing and staging of all hazardous materials and custom orders

Managed and maintained f leet of vehicles and equipment

Worked directly with sales staff, clients and vendors

Maintained work schedules for employees and compliance requirements and policies with OSHA and

Federal Department of Transportation.

Distribution Manager (1983 –1989)

B axter Healthcare (Bedford MA)

Supervised 20 employees

Responsible for picking, packing, staging of all orders generated by two customer service groups for

hospital products and medical supplies.

Interfaced with members of all levels of the organization including sales, manufacturing, purchasing,

custom packaging, and information systems. .

Coordinated and maintained proper documentation for all hazardous material shipments.

M aintained equipment and appliances for storing medical supplies



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