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Customer Service Assistant

Location:
United Kingdom
Posted:
April 02, 2014

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Resume:

Naina Bathia

** ********* ******, ******, ********* HA5 5SN

Tel: +44 (0-208-***-****(Home) acdgyk@r.postjobfree.com

PROFILE

Dedicated and committed with good people and communication skills and

focuses on continuous learning and customer satisfaction to deliver quality

service.

Good time management and accustomed to using own initiative and working

under pressure to meet tight deadlines.

Excellent computer skills, proficient with Microsoft word, excel, Sage Line

50 and able to learn proprietary systems and applications quickly and

easily.

Self motivated and talent for quickly learning new tasks and completing

assignments ahead of schedule while maintaining a high degree of accuracy.

CAREER HISTORY

Accounts Assistant March 12 -

Present

Handsale Ltd Full Time

. Raising sales invoices from Careblox on a daily basis and exporting to

Sage.

. Dealing with fee split change and maintaining records for residents in

Careblox and Sage.

. Updating bank transactions in Sage.

. Weekly reconciliation of bank statements.

. Chasing debtors on weekly basis.

. Posting invoices in Sage and filing sales invoices.

. Posting invoices and statements to customers.

. Reconciliation of Fee income for each care home end of each month.

. Liasing with Local authority for remittance advice and fee updates.

. Liasing with government authorities and residents relatives regarding

changes of circumstances and changes in the fee split.

. Producing monthly debtor's reports.

. Preparing Monthly sales accruals amount for posting journals at the

end of each month.

. Checking purchase invoices and reconciling supplier statements.

. Checking payroll reports before payroll updated at various time of the

month.

. Covering for payroll department as and when required running payroll

at various time of the month exporting from careblox onto sage.

. Producing BACS files for Financial Controller to make payment for the

payroll.

Accounts Assistant April 11 - March 12

AP Security Full Time

. Check Dancerace (online software) daily for debtor payments and

allocate cash to SAGE customer accounts, check and file remittance

advices.

. Prepare bank reconciliations on a weekly basis, check for debtor

payments and movements on account collated information from Dancerace.

. Prepare SNEIF reports, aged debtors weekly and statements at regular

intervals during the month for various clients.

. Raise sales invoices within 48 hours from the receipt of the job

sheet.

. Liaise with clients with regards to any queries with invoices that may

result in the delay in the settlements of the invoices.

. Ensure that Sage is backed up on a daily basis.

. Ensure that clients are settling invoices in a timely manner and

report all missed overdue items for further action.

Temporary Positions May 10 - April 11

Bookkeeper & Payroll Assistant/Office Assistant/Accounts

Administrator/Payable

I worked for different practices covering Bookkeeping and Payroll using

Sage line 50 and Sage Payroll.

. Raising recruitment and translators invoice.

. Making payments online for suppliers and staff salaries.

. Reconciling bank on a monthly basis.

. Running weekly and fortnightly payroll as well as dealing with P45

and P46.

. Entering food, beverage and indirect invoices on sage.

. Dealing with queries relating to payments.

. Reconciling supplier statements.

. Other ad-hoc administrative tasks as and when required.

Leftley Rowe & Company Nov 07 - Apr 10

Part-Time Accounts Assistant

I worked as an accounts assistant using Microsoft Office and Sage Accounts

Production for accounts PTP software for tax returns and expenses.

. Processed personal tax returns for individuals including employment,

self employment, foreign interest/dividends, UK property, non-

residence and partnerships.

. Assisted with capital gains computations and calculating Capital

allowance as per the government guidelines.

. Produced accounts for various types of businesses for small to medium

clients and soles traders from client records.

. Communicated with client to address inquiries and resolve issues.

. Completed VAT returns and other administrative functions related to

accounts.

. Transferred client data from previous tax software to the new software

diligently and accurately.

. Experience in Limited Companies accounts dealing with bank

reconciliations, creditors, debtors and other relevant functions

relating to the accounts.

Inghams Apr 07 - Oct 07

Part Time Payroll Administrator

I worked in the Payroll Department as a Sole Payroll Administrator on Sage

Line 50.

. Processing payroll for over 40 clients.

. Administration of new starters and leavers P45 & P46

. Calculating payments and deductions for PAYE, NI, Attachment of

earnings, SMP, SPP, overtime payments, holidays, pensions, bonus.

. Check and resolve any queries in relation payroll reports.

. Producing of reports and pay slips for all clients.

. To provide a full customer service to all clients at all levels in

respect of any payroll enquiries

. Review monthly payroll before Live processing to ensure specific

requests are processed and to minimize payroll errors

. Liaise with HMRC (Inland Revenue) on behalf of clients.

. Processing year end reports for reconciling and authorization by the

clients inclusive of P35, P60 and P11d's and submitting year end

returns on-line.

. Applying tax codes, student loans received on-line via email from the

Inland

Revenue Submitting P45/P46 starter/leaver details via email to

Inland Revenue.

. This is a bureau role in a Chartered Accountants Practice and has

given exposure to setting up new payrolls and dealing with portfolio

of clients.

Cumberland Hotel May 06 - Apr 07

Part Time Accounts Assistant

I worked in the Accounts Department for running weekly payroll on Sage Line

50. Book keeping on Omega 32 computerised accounts system.

. Invoice processing for Sales and Purchase ledgers including

reconciliation of manual and computerised records.

. Matching supplier invoices against delivery notes and posting to the

correct nominal ledgers.

. Maintenance of employee information on Sage Payroll system covering but

not limited to new starters, leaver, overtime and holiday processing.

. Payroll timesheet validations against the manual entries to ensure

correct payments are made from Sage Payroll system.

. Dealing directly with employees and managers to resolve Payroll queries.

. Running BACS payments and payroll backups.

. Posting payments on the nominal ledgers as per remittance received.

. Updating cash book system and reconciling with the manual cash book.

. Reconciling daily takings inclusive of cash, cheques, deposits, credit

card payments and payments posted to the ledgers.

. Posting payments received on credit cards to the correct nominal ledger

. Production of various reports including management as required

SME Group Ltd Oct 01 - May 06

Part Time Accounts Assistant

Appointed to work in the Accounts Department for book keeping and Payroll

processing using Sage Line 50 computerised system

. Maintenance of employee information on Sage Payroll system covering but

not limited to new starters, leaver, overtime and holiday processing.

. Dealing directly with employees and managers to resolve Payroll queries.

. Matching supplier invoices against delivery notes, coding and entering

data onto the Sage accounting system and Excel.

. Payroll timesheet validations against the manual entries to ensure

correct payments are made from Sage Payroll system.

. Running computer system backups according to the agreed schedule.

. Reconciling petty cash and stock records and dealing with queries

associated with either of these processes directly with the managers.

. Validating employee expense claims and maintaining these records in Excel

for import and payments from Sage system.

. Invoice processing for Sales and Purchase ledgers including

reconciliation of manual and computerised records.

Tesco Stores Ltd. Mar 95 - Apr 03

Part Time Customer Service Assistant

. Worked as checkout operator and in the cash office and customer

services desk.

. Dealing with customer queries/complaints and resolving to customer

satisfaction.

Fullers Quality Wine Merchant Jun 92 - Dec 92

AS400 Computer Operator - Short Term Contract

Grace Church Agency Dec 88 - May 90

AS400 Computer Operator

Manufacturers Hanover Trust Co. Oct 85 - Nov 88

IBM system 36 Operator

Canara Bank Dec 84 - Jun 85

Telex Operator

TRAINING & EDUCATION

Computing IBM AS400 Computer Operations

Microsoft Word/Excel

Email/Internet

Business Sage Accounting/Payroll Systems

BTEC NVQ Accounting & Sage Line 50

Sage Line 50

Sage Computerised Payroll

Omega 32 Accounting System

Sage Payroll Level 2

Education 4 'O' Levels / 5 CSE's

Typing RSA1 and RSA2

Pitman Intermediate and Advanced

Certificate in Computing

PERSONAL DETAILS & INTERESTS

Interests Travel, cinema, reading, music &

cooking

REFERENCES

Available on request



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