Ryan Ashley Kelly

*** ****** ****

Robbins, NC 27325

252-***-****

acdgqe@r.postjobfree.com

SUMMARY

A dynamic leader, who conceptualizes, absorbs and acts on information with ease, has an excellent track

record in strategic development and implementation with strong problem solving, troubleshooting,

communication and interpersonal and negotiating skills. Well organized and proactive in providing

timely, efficient and accurate administrative support to office managers and colleagues.

EXPERIENCE

Unemployment Insurance Claim Specialist

State of Maryland DLLR 2013 – present

Conducts fact finding interviews with claimants and employers

Determines whether a disqualification is warranted in accordance with the annotated

Unemployment Law of MD

Renders timely decisions to claimants and employers based on the information obtained

Explains and interprets laws to employers and claimants

Detects, investigates and resolves issues involving fraudulent claims for benefits and

overpayments

Obtains work and wage information from employers and claimants to establish an accurate work

history and earnings record

Direct Support Professional

City of Alexandria 2013 – present

Supports residents in the implementation of an individualized service plan

Assists with bathing and grooming

Medication management

Supports individuals with job placement and coaching

Assists individuals with daily goals

Completes all assessment documents regarding person centered plans

Writes progress notes and incident reports

Maintains clinical records

Supports individuals with intellectual disabilities in a vocational and residential setting

Customer Care Representative

United Healthcare 2004 – 2012

Received and completed requests from insurance members and providers

Researched and entered ICD-9 and CPT codes

Distributed memos

Benefits administration

Data entry

Training and development

Assisted employees with problem solving regarding claims

Filed, faxed and mailed confidential information

Generated various letters

Balance billed accounts

Complied with HIPAA and Medicare regulations

Worked diligently with employees as well as managers

Handled administrative and clerical duties as needed

Worked as part of a team

Pharmacy Technician

Kerr Drug 2002 – 2004

Filled prescriptions

Trained new hires

Credited various accounts

Billed accounts

Audited/maintained inventory

Faxed and filed documents

Answered multi-line phones

Ordered medications

Assisted pharmacy manager while demonstrating attention to client’s needs

EDUCATION

Xavier University – Cincinnati, OH

May 2012

Master of Science in Human Resource Development

North Carolina A&T State University – Greensboro, NC

May 2010

Bachelor of Arts in Psychology

SKILLS

Mastery of Microsoft Office programs (Word, Outlook, Excel, PowerPoint)

Knowledge of PeopleSoft

Strong organizational development, administrative and analytical skills

Knowledge of HR regulations and policies

Experienced facilitator

Training and development

Knowledge of HRIS

Ability to produce accurately in a fast paced environment

Ability to type at least 70 wpm

Understanding of medical terminology

Excellent customer service skills

Maintains company ethics, integrity and confidentiality

References available upon request

Contact this candidate