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Customer Service Management

Location:
Cullman, AL
Posted:
April 02, 2014

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Resume:

Rodney Coleman

**** ****** **** **

Phone: 205-***-****

Bremen, AL 35033

Email: acdgqd@r.postjobfree.com

Route Management & Logistics Professional

COMPETENT WAREHOUSE OPERATIONS MANAGER, ROUTE DRIVER AND LOGISTICS

PROFESSIONAL SEEKS NEW POSITION WITH AN ORGANIZATION THAT RECOGNIZES AND

REWARDS HARD WORK AND THE DELIVERY OF RESULTS. CAPABLE OF MANAGING MULTI-

FACETED SHIPPING OPERATIONS AND INVENTORY CONTROL PROCESSES. INTERFACES

COHESIVELY WITH ALL LEVELS OF MANAGEMENT AS WELL AS ACROSS DEPARTMENTS TO

ENSURE DELIVERY DEADLINES ARE MET. HIGHLY COMPETENT WITH LATEST SAFETY

PROCEDURES AND PROTOCOL WHEN WORKING WITH LIFTS AND HEAVY EQUIPMENT.

EXCEPTIONAL WRITTEN AND VERBAL COMMUNICATION SKILLS AND COLLABORATIVE

LEADER.

Certifications: Forklift Driver

Licenses: Class B CDL

Areas Of Expertise

Tanker & Air Brakes Customer Service & Delivery Planning & Scheduling

Forklift Operations Warehouse Operations Quality Control

Logistics & Shipping Management Inspections

Route Management Inventory Control Verbal & Written

Cost Cutting & Budget Communication

Control

Work History

Rehau Inc. - Cullman, AL,

Material Handler, 2013 - Present

Certified sit down forklift operator assigned to the Material Handling

Department. Responsible for moving material and parts throughout the

manufacturing facility to production areas as needed. Responsible for

daily forklift inspection to ensure forklift is in proper working order to

complete tasks assigned. Operate forklift in a safe manner while

performing daily activities. Responsible for delivering parts to

manufacturing areas within a certain time frame.

HOLLINGSWORTH OIL COMPANY - Bessemer, AL,

Warehouse Associate, 2012 - 2013

Audit sales order and compose correlating route scheduling for prompt

delivery. Ensure that routes are structured in the most cost-effective way

possible. Pull orders for delivery using the forklift and align in load

staging area for loading. Review packing slips and sales orders to ensure

that the appropriate items are being shipped. Perform regular inventory

checks to ensure adequate supply or product. Order replenishment stock

from vendors as needed. Take oil samples and complete quality assurance

logs in accordance with Shell DPQA requirements.

Lead Route Driver, 2006 - 2012

Delivered oil products to client accounts across the southeast driving a 24-

foot straight truck with either a pump or bulk tanker truck. Checked the

quality of products prior to departure to ensure shipments are ready for

delivery. Fully loaded trucks with the forklift and use of pallet jacks,

hand trucks and drum dollies. Efficiently delivered bulk-oil with the

truck pumping system. Accurately calculated volume quantities to be

delivered through measurement of client bulk tanks on site. Maintained

consistent and positive communication with customers about needs and

concerns, while liaising with sales team as appropriate. Trained and

coached new drivers as required and oversaw route management.

Additional Work History

SRA FOODS, INC. - Birmingham, AL.

Route Driver 2004 - 2006

Delivered meat products throughout the Southeast United States driving a 24

foot refrigerated straight truck. Observed all safety precautions and DOT

regulations. Inspected truck daily before and after deliveries.

Communicated with customers on a daily basis to ensure quality customer

service. Handled cash daily. Set up new routes as needed. Trained new

drivers as needed. Operated electric stand on pallet jack to load and

unload trucks. Responsible for route management and time management on

each route.

CITY WHOLESALE GROCERY, INC. - Birmingham, AL,

Route Driver 1996 - 2004

Delivered convenience store items to customers on a specific route,

throughout the Southeast United States driving a 24 foot straight truck.

Inspected truck before and after route to ensure safety. Responsible for

handling cash daily. Maintained quality customer service at all times.

Responsible for route management and time management to ensure routes were

completed efficiently. Observed all DOT regulations. Represented company

in a positive manner.

US NAVY Veteran



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