Gina Dantzler-Sneed

*** **** * ****** ***. J*

Butner, NC 27509 US

Mobile: 919-***-**** - Ext:

Email: acdgo0@r.postjobfree.com

Availability:

Job Type: Permanent

Work Schedule: Full-Time

Work Experience:

Affiliated Computer Services (ACS)

145 Technology Road

Henderson, NC 27537 United States

09/2011 - Present

Hours per week: 40

Customer Care Representative

Duties, Accomplishments and Related Skills:

Key Duties and Accomplishments:

• Manage correspondence, provide internal and external customer support, and ensure program

quality assurance

• Independently research, interpret and analyze sections of the law and regulations, operating

instructions, references and guidance as related to claims

• Provide direct and continuing assistance to personnel and customers

• Performing examinations of processes, policies and procedures

• Examine and analyze documents received for authenticity. Researching and analyzing

appropriate information.

• Interpret and apply laws, policies and procedures

• Provide accurate benefit information to pharmacies for processing health insurance claims

• Procure information to research and resolve customer inquiries

• Log customer calls

• Communicate timely appropriate options

• Inform customers of available services

• Assess customer needs

• Prepare standard reports to track workload, response times and input quality

Supervisor: Loreatha Brame 252-***-****)

Okay to contact this Supervisor: Yes

University of North Carolina Greensboro

(UNCG) Multicultural Resource Center

1400 Spring Garden Street

Greensboro, NC 27412 United States

08/2010 - 01/2011

Hours per week: 20

Multicultural Resource Assistant

Duties, Accomplishments and Related Skills:

Key Duties and Accomplishments:

• Managed correspondence, providing internal and external customer support, and ensuring

program quality assurance

• Provided direct and continuing assistance to personnel and customers

• Performed examinations of events, policies and procedures

• Promoted and staffed Department events

• Served as outreach liaison between students and student organizations

• Served as Point of Contact for special event reservations

• Arranged cultural display cases for multicultural themed exhibits

• Recorded event evaluations

• Performed preparations for event setups

Supervisor: Jeffrey Coleman 336-***-****)

Okay to contact this Supervisor: Yes

Randolph Baskerville Attorney at Law

424 North William Street

Henderson, NC 27536 United States

08/2005 - 12/2005

Hours per week: 40

Intern

Duties, Accomplishments and Related Skills:

Key Duties and Accomplishments:

• Managed correspondence, providing internal and external customer support, and ensuring

program quality assurance

• Provided direct and continuing assistance to personnel and customers

• Examined and analyzed documents received for authenticity. Researching and analyzing

appropriate information.

• Implemented new strategies in providing efficient filing

• Prepared case court documents

• Acted as an advisor in court

• Ensured subpoenas were timely disbursed

• Recorded accurate client messages

Supervisor: Randolph Baskerville 252-***-****)

Okay to contact this Supervisor: Yes

Vance County Schools Administrative

Services

1724 Graham Avenue

Henderson, NC 27536 United States

01/2005 - 05/2005

Hours per week: 40

Intern

Duties, Accomplishments and Related Skills:

Key Duties and Accomplishments:

• Managed correspondence, providing internal and external customer support, and ensuring

program quality assurance

• Provided direct and continuing assistance to personnel and customers

• Applied policies and procedures

• Provided efficient delivery and packaging of materials for schools

• Performed secretarial duties such as filing w2s and updating payroll

Supervisor: Diana Bobbitt 252-***-****)

Okay to contact this Supervisor: Yes

Education:

University of North Carolina Greensboro (UNCG) Greensboro, NC United States

Bachelor's Degree 12/2012

Major: Business Administration Minor: Information Technology

University of North Carolina Greensboro (UNCG) Greensboro, NC United States

Bachelor's Degree 12/2012

Major: English

References:

Name Employer Title Phone Email

Marva Dennison Affiliated Computer Trainer 251-***-****

Services (ACS)

Lenora Parks North Carolina A&T Counseling Major 252-***-****

Master Program (Student)

Sandra Sherin Vance County Food and Nutrition 252-***-****

Administration Specialist

Cassandra Hyman Almac Clinical Services Production Operative 919-***-**** Indicates professional reference

Additional Information:

I have great interpersonal skills, can work efficiently and am reliable, trustworthy and dedicated to efficiently completing

assigned tasks. I am highly successful with mediating and managing conflicts.

Key Skills:

• Research assistance

• Solving complex problems

• Resolving conflicts

• Proficient in various software such as Microsoft Office Suite (XP & Vista); Microsoft Powerpoint & Visio; Windows 7;

Adobe Acrobat X Pro; Citrix; People Safe and Rumba.

• Managing and organizing data and records

• Creating/Editing spreadsheets & reports

Contact this candidate