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Customer Service Representative

Location:
Lincoln, RI
Posted:
April 02, 2014

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Resume:

BRYAN CARVALHO

** **** ******, *******, ***** Island 02838

401-***-****

acdgm1@r.postjobfree.com

Qualifications

Solutions-focused, team oriented Customer Service Representative with strong technical, t roubleshooting

and repair background. A broad understanding of computer hardware and software including installation,

configuration, t roubleshooting, and small business support. Team player who is accountable, f lexible,

reliable and adaptable to dynamic environments. Strong analytical, communication and multi-tasking skills.

Technical Skills

• Windows XP/7/8

• PC Hardware/Software installation/configuration

• PC Hardware/Software t roubleshooting

• Mobile Hardware/Software installation/configuration

• Mobile Hardware/Software t roubleshooting

• iOS/Android apps

• Eclipse

Employment H istory

CVS/Caremark, Lincoln, R I

C ustomer Service Representative 2

2/2014 to Current

• Handled a high volume of calls at fast paced call center.

• Managed call f low and responded to technical support needs of customers.

• Activated accounts for clients interested in new services.

• Dealt with conflict/resolution scenarios.

• Conducted research to address customer concerns.

• Provided E-mail support.

• Trained new agents.

• Filled in as acting supervisor.

I nsight Global – Lincoln, R I

Customer Service Representative

10/2012 – 2/2014

• Worked as a contractor for CVS.com.

• Handled a high call volume.

US Army, Fort D rum, Watertown, NY

Food Service Specialist

BRYAN CARVALHO

40 Main Street, Lincoln, Rhode Island 02838

401-***-****

acdgm1@r.postjobfree.com

9/2004 to 12/2008

• Food preparation to meet the food demands within Fort Drum comprising of approximately 1200

people on a daily basis.

• Trained new soldiers.

• Responsible for inventory, and placing orders.

Education

Community College of Rhode Island - Lincoln, R I

Associate of Science: Paralegal Studies, May 2012

• Graduated with honors.

Smithfield H igh School – Smithfield,R I

General Education, June 2004

References f urnished upon request



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