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Customer Service Management

Location:
New York, NY
Posted:
April 02, 2014

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Resume:

Jorge T. Villafuerte

**-*** ** **

Astoria, NY **105

acdgk8@r.postjobfree.com 910-***-****

Career Highlights

A professional with 11 years’ service on the United States Marine Corps in Supply and Logistics

Management. Currently seeking an opportunity to develop and further my career with a Federal Job in

Supply Administration and Logistics Management.

Experienced in Supply and Logistics operations and management.

Excellent verbal and written communication skills.

Organized and able to multi-task.

Intermediate skills and knowledge in Microsoft Office Word, Excel, Power Point and Outlook

Expert in the Spanish Language oral and written

Outstanding Customer Service skills

Professional Work Experience

New York Athletic Club Dates: 07/2012 – Present

180 Central Park South

NY, NY 10019

Supervisor: Jim Cirillo 212-***-****

Title: Food and Beverage Director

Duties / Responsibilities

Order, maintain and account for liquor storage room.

Ability to lift 50 lbs.

Send out different transfers to the department within the club.

Supervised the work day and schedule of three barbacks

Created and design wine list for the club

Prepare and process a wide variety of liquor shipments

Operate pallet mover, swing-reach truck; load and unload trucks, perform cycle counts, and prepare

a spreadsheet to track shipments and inventory

Secured and tracked liquor for three different outlets

Manage and budget the spending of the clubs target percentage designated for use on alcohol

purchase.

United States Marine Corps Dates: 8/2008 – Present

Head Quarters & Service Company Grade Level: E-5/ SGT

605 Stewart Avenue

Garden City, NY 11530

Supervisor: Stanley Degoicoechea (347) 738- 0085

Title: Supply and Logistics Manager

Duties / Responsibilities

Supervised and managed 25 Marines under my charge on daily supply and logistics operations which

included receiving, inspecting, locating, storing, rotating, safekeeping, issuing,preparing, shipping,

material return and disposal of supplies and equipment

Ensured the welfare and training of 25 subordinates to ensure the proficiency and mission

accomplishment on the job.

Aided in developing standard operating procedures.

Conducted continuous refresher training, debriefs, and knowledge tests to ensure the readiness and

proficiency of staff members under my charge.

Provided logistical support to five different companies with equipment transfer from Afghanistan to

The Unites States.

Received and distributed over 1.5 million dollars in military equipment and assets to 500 military

members.

Identified overstocked items and return them to the Off-Site Distribution Center for credit.

Complied with standard procedures, fire and safety regulations.

Used detailed technical data from Federal Logistics System

Maintained and used computer systems to input data entry transactions and retrieval of historical

records.

United States Marine Corps Dates: 7/2004 – 07/2008

Headquarters and Service Company Grade Level: E-4/ CPL

Marine Corps Base, Camp Lejeune

Camp Lejeune, NC 28542

Supervisor: Lt Waraksa 910-***-****

Title: Supply Officer

Duties / Responsibilities

• Day to day inventory and maintenance of military gear

• Conducted combat operations for Operation Iraqi Freedom

• In charge in overseeing proper maintenance, storage, and accountability for military equipment

and gear classified as class 9

• Assured pieces of gear that came in and out of warehouse was inventoried and accounted for

within the hard records and computer system

• In charge of training marines to conduct their jobs swiftly, aggressively, exact, and safely

• Deployed to combat operations at Al Anbar Providence twice and conducted tactical resupply

runs to keep the base with up to date everyday needed supplies

• Given a government credit card to purchase non system items and support of operation Iraqi

Freedom

• Tracked over 75 million dollars in preparation for deployment

• Handled 100 million dollars’ worth of gear

• Prepare and process a wide variety of shipments; pull and package merchandise

• Operated pallet mover, swing-reach truck, and picker to transport, stage, and store freight

• Loaded and unloaded trucks, perform cycle counts, and utilize computer to track shipments and

inventory

• Coordinated warehouse operations to support internal and external customers; informally train

new team members. Ensure compliance with environmental health, safety, and corporate

regulations

• Security guard and surveillance officer stationed with loaded weapon to guard premises

Education and Training

Long Island City High School Long Island City, NY United States

Graduated: June 2004

Major: Computer Technology

LaGuadia Community College Long Island City, NY United States

Attended: Sept 2009 – Aug 2012

Graduated: August 2012

Major: Criminal Justice

Marine Corps Institute Quantico, VA United States

Basic Warehousing and Operations

Supply Administration and Operations

Principle of Supply and Logistics Management

Logistics and Supply Computer Applications

Inventory Management

Sergeants Course

Awards and Military Honors

NAVY AND MARINE CORPS ACHIVEMENT MEDAL

MARINE CORPS GOOD CONDUCT MEDAL

IRAQ CAMPAIGN MEDAL (3)

ARMED FORCES RESERVE MEDAL (2)

GLOBAL WAR ON TERRORISM MEDAL

NATIONAL DEFENSE MEDAL

NAVY UNIT COMMENDATION RIBBON

SEA SERVICE DEPLOYMENT RIBBON (2)

Community Service

Ronald McDonald House (Children with Cancer) NY, NY United States Present

References

Ryan O’Conner: Officer In Charge

U.S Marine Corps

(617) 595- 7164

acdgk8@r.postjobfree.com

Cesar Vera: Section Leader

U.S Marine Corps

310-***-****

acdgk8@r.postjobfree.com

Harry Siderakis: Lieutenant

NYPD Counter Terrorism Unit

646-***-****

acdgk8@r.postjobfree.com

Carlos Remache: Marine Liaison Officer

Walter Reed National Military Medical Center

(718-*****-**

acdgk8@r.postjobfree.com



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