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Quality Control Customer Service

Location:
Blue Springs, MO
Posted:
April 02, 2014

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Resume:

Heather Morris

816-***-****

acdgem@r.postjobfree.com

Education

National American University 06/11- Present

Associates

Of Applied Science in Business Administration

Expected Graduation Date: Spring 2014

Summary of Qualifications and Skills

Able to multi-task

Excellent customer service

Knowledge of PC programs including: Microsoft Office, Word, Excel, PowerPoint, and Spreadsheets

Excellent time management

Superior typing and data entry including 10-key

Strong leadership qualities with experience in managing others

Work Experience

CMI Management, Inc. 05/13- Present

Government Clearance

Clerk I

Physically Consolidating government documentation into files

Physically and Electronically combining files

Filing such documents away for later use

Special assignments given by management

Duplicate(s) immigration process

Complete file review

Quality Control

DST Systems 06/11- 09/12

Distribution Representative/Clerical

Cataloguing account applications such as stocks, investments, 401k plans, educational plans, and retirement

plans for multiple clients

Managing large sums of revenue such as checks, money orders, and cashier checks

High performance scanning of the above documentation

Pro Staff 03/10- 10/10

Kansas Department of Motor Vehicle

Mail Room and Clerical

Physically placing decals on license plates including, year, month, and truck decals

Mailing out decals to drivers that registered online

Data Entry

Serco Inc. 10/09-11/09

Government Clearance

Clerk III

Processing hundreds of retired government immigration documents, that were then stored periodically

Filing government archives by date

Data Entry/10-key

Quality Control of government documents

Ecompex Inc. 10/08-10/09

Government Clearance

Imaging Specialist

Scanning government archives and files from Bureau of Indian Affairs, digitizing for legal purposes

Data Entry/10-key

Filing such documents away for later use

Quality Control of the scanning and archiving processes

Mike’s Auto Upholstery 11/02-10/08

Office Manager

Customer relations, providing customers with support before and after the project is performed

Data Entry/10-key

Invoicing receipts

Handling all inbound and outbound calls in a time sensitive and professional manner

Job Bidding of customer cars, boats, and furniture

Collecting customer payments, including cash, checks, and credit cards

Using petty for necessities such as office supplies



Contact this candidate