Nirmal Sampath

*** ******** **, *** ****, CA . 409-***-**** . acdgdq@r.postjobfree.com

Profile

Project/Program Manager with 11+ years of progressive experience in all

facets of Software Application Development, Program & Project

Management(Scrum Master), Product Management and Strategic planning.

. Repeated success in building high performance teams and leading the

development, delivery, maintenance, and support of software products &

projects.

. Skilled in collaborating with all levels of the organization to drive

key initiatives and achieve business objectives.

. Proven track record of strong communication and leadership skills

Work Experience

Performant Financial Corporation, Livermore, CA

May 2013 - Jan 2014

Senior Program Manager/Project Manager

Description: Performant Financial Corporation developed a comprehensive

system to process the inbound and outbound files to maximize automation and

streamline on-boarding of new customers.

Responsibilities:

. Pioneered and implemented Agile processes across all departments.

. Managed multiple high visibility projects for Louisiana Tax Amnesty

Program and United Health Care program.

. Managed schedule, tracked timelines and resource usage from a program

level perspective, identify resource gaps and inter project

dependencies.

. Provided work directions and leadership to assigned project resources

to meet deliverables, including partnering with cross-functional team

members at both the business and IT levels.

. Acted as a Scrum Master and was responsible for maintaining the

Product Backlog, Sprint planning, Daily Standup meetings, managing

development/QA and Sprint Retrospective sessions.

. Developed the project status reports, managed the team and resolved

day-to-day issues with emphasis on SDLC. Reported to the Director of

Governance.

. Managed Stakeholder relationship and communication of technical and

non-technical issues across cross functional teams.

. Communicated risks to clients and IT management, project sponsors &

vendors. Developed and executed mitigation strategies.

. Implemented and managed the Change Management process.

. Brief Executive Leadership team in the weekly Steering Committee

meetings.

. Acted as coach, mentor and educator to managers within the function.

Shaklee, Pleasanton, CA

Sep 2012 - May 2013

Senior Program Manager/Project Manager

Description: Shaklee developed its new 180 products as a part a new

strategic initiative to change the marketing and sales strategy of the

company. The existing member center was revamped to support this new B2C

ecommerce initiative. Shaklee also developed the Shaklee 180 mobile

application for Apple and Android Platforms.

Responsibilities:

. Used corporate project management standards to manage schedule,

resource requirements and status reporting. Reported directly to the

VP of Web Development.

. Identified and managed risks/issues associated with projects by using

the expertise of the team to identify problems and took corrective

action. Appropriately escalated issues to management that may affect

project completion.

. Involved in solving complex cross-organizational issues, including the

development of strategies for senior management.

. Managed the integration of the new product to the existing ecommerce

site and also a new Shaklee 180 mobile app.

. Was involved in managing the ecommerce initiative project to make the

ecommerce site compatible with iPad so that it could be used at the

distribution center kiosk.

. Created Project Plan and tracked Project Schedule with input from the

cross-functional team. Managed resource allocation for all assigned

projects.

. Presented status reports in the weekly Steering Committee meetings.

. Determined project cost and project schedule based on scope and

complexity of the project.

. Followed Scrum framework (Agile Software Development) to complete all

the projects in short sprint cycles. Maintained the Product backlog

and was responsible for Sprint Planning.

. Conducted daily Scrum meetings as a Scrum Master to monitor the

progress of the projects and resolved any open issues.

. Used JIRA for maintaining the product backlog and all tasks in a

sprint.

. Came up with recommendations and prepared executive level

presentations and reports to management.

. Managed a team of Onshore and Offshore resources to deliver projects

successfully.

. Was involved in managing projects for all modules

(Catalog/Content/Shopping/Promotions/Pricing/Shipping/Search/Localizati

on) in the B2C portal.

. Worked with the Cross functional teams for Offer definition/strategy,

Pricing strategy and Promotions strategy.

. Managed the Program Roadmap and tracked progress.

. Was a member of the Change Control board to analyze the impact of the

change requests.

. Prioritized bugs, fixes and enhancements in the release schedule.

Symantec, Mountain View, CA

May 2008 - Sep 2012

Program Manager/Sr Product Manager

Description: Symantec developed its own B2C and B2B ecommerce platform to

move all the application development and maintenance in-house. Platform

went live in over 240+ countries and is available in over 20 languages and

supports $1.7B in online business.

http://www.reuters.com/article/hotStocksNews/idUSTRE59B2V920091012

http://www.bloomberg.com/apps/news?pid=20601103&sid=aHgpK4a41X8E

Consumer Store - http://buy.norton.com

SMB Store - http://buy.symantec.com

Responsibilities:

. Worked in Catalog Management (Elastic Path) and Content (Team site),

Pricing, Merchandizing, Shopping, Fulfillment, Channels and

Vendors/Partner modules for the B2C and B2B store.

. Lead the Platform Operations team to launch new Products and Sites for

the consumer(B2C) and the SMB(B2B) store.

. Worked with the Cross functional teams for Market/Competitive

analysis, Offer definition/strategy, Pricing strategy and Promotions

strategy for Demand generation.

. Coached, mentored, motivated and supervised project team members, and

influenced them to take positive action and accountability for their

assigned work.

. Managed the development of mobile ecommerce platform(Beta launch) to

support the launch of Symantec security products.

. Used corporate project management standards to manage schedule,

resource requirements and status reporting.

. Liaised with Key Stakeholders within the program to manage the Product

Strategy and Program Roadmap.

. Worked with cross-functional teams to come up with product positioning

and pricing analysis for new products.

. Brief Executive Leadership team in the weekly Steering Committee

meetings.

. Identified and managed risks/issues associated with projects by using

the expertise of the team to identify problems and took corrective

action. Appropriately escalated issues to management that may affect

project completion.

. Acted as a Scrum Master and was responsible for maintaining the

Product Backlog, Sprint planning, Daily Standup meetings, managing

development/QA and Sprint Retrospective sessions.

. Used Agile methodology for all deliverables.

. Managed A/B/ Multivariate testing which was executed using Test and

Target (Omniture tool)

. Managed modules in SEO and Paid Search.

. Managed site localization for all new Product/Site launches.

. Used Bugzilla and JIRA for issues tracking.

. Mentored team members and business stakeholders to increase team and

business user skill set.

. Prioritized bugs, fixes and enhancements in the release schedule.

. Used Tealeaf to monitor the real time traffic flow and identify the

issues affecting customer behavior.

HP (Hewlett-Packard), Houston, TX

Sep 2006 - May 2008

Project Manager/ Sr Product Manager

Description: ISCS (Integrated Simple Commerce Solution) is a program that

encompasses a new eCommerce operating model, architecture and application.

The objective of this program is to develop and deploy a single B2C

eCommerce platform (with global capabilities and regional extensions) that

will accommodate all of the projected simple private and public online

business and be leveraged by all regions (Japan, Canada, EMEA and VoodooPC)

Responsibilities:

. Delivered the Functional Specifications for Japan, Canada, EMEA and

VoodooPC deployments.

. Was a part of the PMO team for VoodooPC project, the team was responsible

for End to End integration.

. Worked in modules involving Content/Catalog Management (Internal HP

tools) and shopping experience.

. Managed project issues/risks and escalated to management where necessary.

. Communicated status updates in a concise and timely manner to management

. Involved in High Level IT Scoping estimates for all the business

requirements.

. Used Caliber RM as the centralized repository for project requirements.

Traceability of the requirements was done using Caliber.

. Conducted JAD sessions to understand the business requirement and come up

with IT solutions.

. Used MS SharePoint and MS Visual Source safe for version control of all

project documents.

. Was responsible for creating the Use Cases and Process flow diagrams for

all deployments. Process flow diagrams were created using Enterprise

Architect and MS Visio.

. Used UML/Rational Rose concepts for creating the Use Cases.

. Rational Unified Process (RUP) Methodology was followed for all

deliverables.

. Worked with PMO to create a process flow for change control and was a

part of the change control board.

. Prepared the demo material for the end users and conducted training

sessions for all the users of the system.

Delegata, Sacramento, CA

Feb 2006 - Sep 2006

Project Manager/ Lead Business Analyst

Description: Delegata delivers extraordinary value to clients by designing

and implementing innovative and profitable business solutions and systems

strategies through emergent technologies. BTRS (Branch Time Reporting

System) is the time entry product solution to integrate and maintain time

records for all Bureaus and Divisions within Department of Justice, State

Government of California.

Responsibilities:

. Followed Iterative approach of Rational Unified Process (RUP) Methodology

for all

deliverables.

. Used UML/Rational Rose concepts for creating the Use Cases, Activity

diagrams using

MS Visio.

. Identified the scope of the project and was created project plan.

. Tracked project milestones and deliverables

. Was involved in all phases of SDLC of this project.

. Created Use Case Specification and mock up screens for all the use cases.

. Facilitated JAD sessions to identify business requirements and to resolve

technical and

business issues.

. Assisted the GUI team to create HTML pages and JavaScript validations for

all the

screens.

. Designed and created reports using Oracle reports builder.

. Used toad to add, update and delete data for system testing.

. Created and Maintained the Use Case package diagrams using Enterprise

Architect.

. Used Compuware reconcile for tracking all the requirements.

. Performed system testing for all the scenarios based on the test cases.

. Prepared the user training manual and conducted training sessions for all

the users

of the system.

Franklin Templeton Investments, San Mateo, CA

Dec 2005 - Feb 2006

Project Manager/ Business Analyst

Description: Franklin Templeton Investments is a global investment

management organization that offers investment solutions for its clients.

The Global Fact Sheet System (GFS) was Data warehousing project developed

to provide a central repository of company-wide fund information that could

be accessed globally and automate the production of fund specific

literature such as fact sheets and chart books. The GFS data is loaded into

the EW (Enterprise Warehouse) which is the consolidated Enterprise data

warehouse of Franklin Templeton. GFS provides an automated solution to what

was previously a manual process and reduces the duplication of effort

experienced in all the global marketing offices.

Responsibilities:

. Identified the desired capabilities and constraints of new additions to

the GFS system, both from the business and technical perspective.

. Involved in creating questionnaires and conducted interviews with the

SME's of all the countries in scope of the project to gather

requirements.

. Identified the scope of the project and created project plan.

. Creating a project schedule, maintaining milestones and deliverables,

risks and issues management, regular status reporting

. Conducted JAD sessions to gather requirements and for identifying the

risks involved in the planning phase of the project.

. Followed RUP methodology to complete the planning phase in an iterative

manner.

. Prepared the SRS (System Requirements Analysis) and SDS (System Design

Specification) documents to gather the goals and scope of the

requirements gathering phase.

. Performed Data Analysis of the all the third party systems to identify

all the data elements to be loaded in the Enterprise Warehouse.

. Created Relationship Matrix to identify all the common data elements

among the countries in scope of the project.

. Maintained version control of the all documents using Requisite Pro.

Delegata, Sacramento, CA

Feb 2005 - Dec 2005

Project Manager/Business Analyst

Description: Delegata delivers extraordinary value to clients by designing

and implementing innovative and profitable business solutions and systems

strategies through emergent technologies. ESI (Enterprise Strategic

Initiative) is the enterprise level product solution to automate Assembly

and Senate legislative process life cycle for the State of California.

Responsibilities:

. Interacting with the Assembly History Clerks, Senate History Clerks and

the SME's to get a better understanding of client business processes and

gather business requirements.

. Created Use Case Specifications for the all the services of the Project.

Created mock up screens for all the Use Cases using MS Visio.

. Followed Rational Unified Process (RUP) Methodology for all the

workflows, activities and deliverables.

. Created and maintained the Use Case package diagrams using TogetherSoft.

. Creating a project schedule, maintaining milestones and deliverables,

risks and issues management, regular status reporting.

. Worked with the Customers and SME's to identify the reports required for

their current process and created the Report Specifications. Assisted in

creating these reports using business objects.

. Analyzed the Publications of the Legislature and created Chart

Specifications for all these Publications.

. Participated in JAD Sessions to identify the current Business Rules and

Logic for all the artifacts.

. Created and maintained the Requirements Management Plan and Use Case

modeling guidelines documents.

. Used Star team to maintain version control of all the documents.

. Assisted in formulating the Change control process for all the artifacts.

Used Test Director for logging all the Requirements Issues, Change

controls.

. Used Caliber RM for maintaining all the requirements definition. Version

control of all the requirements was maintained and traceability was

established between all the requirements.

. Represented the Requirements team in Change Control Board meetings.

. Created the smoke test plan and conducted Smoke testing for each release

of the project.

Tata Consultancy Services, India

June 2000 - July 2002

Programmer/Analyst working on projects for clients - KLM Cargo and Bank of

America.

Education

Bachelor of Science - Electrical and Electronics Engineering - India -

2000

Master of Science in Industrial Engineering - Lamar University, Texas -

2005

Skillset

Agile Methodology(Scrum, Kanban), Waterfall Methodology, RUP, SDLC, UML, MS

Project, MS Office( Word, Excel, PowerPoint, Visio), SharePoint, Visual

SourceSafe, Confluence, Omnigraffle, JIRA, Bugzilla, Rational Tools,

Caliber RM, Enterprise Architect, Catalog/Content Management systems,

Operating Systems(Windows and Mac).

Contact this candidate